After being contacted that our room would be available if we arrived that day, a day early, we were puzzled that our room was unavailable when we did arrive just after noon the scheduled day. They have a rigid check in policy, and the stammering staff at the front desk could only give lame answers for letting us and other guests cool our heels wherever we could find until 3 PM. They were not at all customer service/comfort oriented. A little haughty for an old hotel remodeled to be four stars or more.
The linens in the room we finally got were top high quality, but the bath towels were the size of bed blankets.The very deep tub was slick and there was no grab bar to help hike a leg up out of it. The toiletry tubes are hard to read and the solo bar of soap was minimal.
The room was huge, but there was not a comfortable chair or sofa in it, only a small desk chair and smaller single chair at a decorative table. The electric blinds are clever, but they are either up or down, dark during the day, or up and no privacy. There is no other mirror in the bedroom, and it was just before we checked out that we found the full length mirror on the back side of a closet door. The closet had double doors, the one most likely to open had no mirror, The other one caused you to have the window light directly behind you when facing the mirror--assuming your electric blinds were up--thus making it more difficult to visualize an image. Accessibility was a problem for a couple other guests with wheelchairs/walkers.
Services of a universal design consultant would be a worthwhile investment for this hotel. The elevators are very slow.
We were guests at a dinner and the food was excellent, from hors d' ouerves to main course to dessert.
- Official Description (provided by the hotel):
- The Tiger Hotel is a newly renovated, 4 star luxury boutique hotel located in the heart of downtown Columbia, just steps from the university campus and within walking distance to many bars, restaurants and entertainment venues. At The Tiger Hotel we pride ourselves on creating the best guest experience possible, this includes valet parking, Molton Brown amenities, deep soaker tubs, high thread count bedding, digital housekeeping signs, automatic blinds, room service until midnight and much more.We welcome you to experience what luxury feels like at The Tiger Hotel! ... more less
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