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“Exceptional Customer Experience”

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Hilton Garden Inn Columbia
Ranked #12 of 35 Hotels in Columbia
Maple Grove, United States
2 reviews
“Exceptional Customer Experience”
5 of 5 bubbles Reviewed 6 July 2014

All staff, especially maintenance, were extremely helpful and accommodating during my stay. Special circumstances required additional chairs in the room at short notice and maintenance went over and above to insure my satisfaction.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Wayne L B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ramanpuri, General Manager at Hilton Garden Inn Columbia, responded to this review, 24 July 2014
Thank you for your review of the Hilton Garden Inn Columbia. We are happy to hear that you enjoyed your stay, and that our staff was able to accommodate your needs with the highest level of guest service. We look forward to your next stay with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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510 reviews from our community

Traveller rating
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    56
    34
    33
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Colorado, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 27 June 2014

All I wanted for breakfast was 2 scrambled eggs but they said it's a corporate policy that we must charge you the full buffet price of $11+! 2 eggs=$11!!! There were 2 wait staff working and 3 customers. The wait staff didn't respond to the cooks telling them my 2 #11 eggs were ready so I got them myself. This 'service promise' is a joke.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Fred Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ramanpuri, General Manager at Hilton Garden Inn Columbia, responded to this review, 24 July 2014
Thank you for your feedback. We apology for your experience that you encountered while staying with us. I have spoken with our empolyees regarding the situation and we hope you consider staying with us in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
paulskat
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 24 June 2014

Took our entire softball team to stay in this hotel and it was a great experience. A little pricey but staff was nice and hotel was very clean and easy to get to. My ball team bonded on the outdoor patio and hung out in the lobby and really enjoyed the pool.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank paulskat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ramanpuri, General Manager at Hilton Garden Inn Columbia, responded to this review, 17 July 2014
On behalf of the Hilton Garden Inn, we would like to thank you and your team for your feedback. We are happy to hear that you enjoyed your stay with us, and that you felt the location is ideal. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, United States
1 review
5 of 5 bubbles Reviewed 23 June 2014

This hotel has a very courteous staff. They are helpful in every way, and are concerned that your stay is an excellent one. All the staff that I encountered spoke and were pleasant. The front desk folks provided great service and assistance. Their rooms for having business meetings are a very nice size, and very well lit. It was an enjoyable experience.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Janeth Jordan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ramanpuri, General Manager at Hilton Garden Inn Columbia, responded to this review, 17 July 2014
Thank you for your review. We are pleased to know that your stay at Hilton Garden Inn was a great experience. We take pride in all of your staff and ensure they meet the guest's needs. We are glad that the amentities and services met your expectations. Thank you again for your high remarks and please come re-visit us soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Macedon, United States
1 review
5 of 5 bubbles Reviewed 18 June 2014

Excellent amenities and facilities. Delicious food. Prompt service, courteous and helpful personnel. Spacious and comfortable and clean room. If you have to be away from home or business, and you are going to be in Columbia, MO, this is the place to stay because, it is FIRST CLASS ALL THE WAY!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Don H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ramanpuri, General Manager at Hilton Garden Inn Columbia, responded to this review, 21 June 2014
Thank you for your review of the Hilton Garden Inn! We are very happy to hear that your stay exThank you for your review of the Hilton Garden Inn! We are very happy to hear that your stay exceeded your expectations. We pride ourselves on our amenities and level of service, and we are glad that you were able to benefit from our hard work. Thank you, and we look forward to your next stay with us.
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1 review
3 of 5 bubbles Reviewed 18 June 2014

This trip was to reunite friends that hadn't seen each other in 10 years. Upon arrival, the hotel was clean, but not extraordinary. The thing that sort of was a bummer was that we asked the maid to simply make the beds and not change the sheets. We came back later in the afternoon to unmade beds!:(

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 710kathleenc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ramanpuri, General Manager at Hilton Garden Inn Columbia, responded to this review, 21 June 2014
Thank you for your feedback on your recent stay. I sincerely apologize for any inconveniences that you experienced with your stay here at the Hilton Garden Inn. We do take all concerns seriously, and respond only with the highest professionalism.
We select all our staff for good customer-oriented qualities including friendliness and understanding. I apologize for your expereince that you encountered. We ensure that all staff meets the guests' needs and concerns in a professional manor. Thank you again and we look forward to your next stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Odin, Illinois, United States
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 17 June 2014

The hotel is located not to far from plenty of shopping and many restaurants. The hotel staff was very friendly and the rooms and grounds were very clean. The breakfast offered many choices and the dinner menu is full of tasty choices. I would highly recommend this hotel to family and friends.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Norman C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ramanpuri, General Manager at Hilton Garden Inn Columbia, responded to this review, 21 June 2014
Thank you for taking the time to review the Hilton Garden Inn. We are happy to hear that you enjoyed our location and that our guest service exceeded your expectations. We look forward to your next stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Columbia

Property: Hilton Garden Inn Columbia
Address: 3300 Vandiver Dr, Columbia, MO 65202-2308
Phone Number:
Region: United States > Missouri > Columbia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Columbia
#10 Family Hotel in Columbia
#10 Business Hotel in Columbia
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Columbia 3*
Number of rooms: 151
Official Description (provided by the hotel):
The Hilton Garden Inn Columbia hotel in Missouri is located in north Columbia at Hwy 63 and I-70. The hotel is close to the Bass Pro Shop, Missouri Centerstate Office Complex and the Industrial Area. Enjoy Missouri hospitality at the many restaurants including Ruby Tuesday and Lone Star Steakhouse which are within walking distance of the hotel. We also features 12,000 sq ft of flexible conference space.We offer amenities such as business center that is complimentary to guests and accessible 24-hours a day. Our on-site restaurant serves breakfast and dinner. We also have an indoor pool and hot tub. All of our guest rooms are equipped with complimentary free Wifi, a microwave, refrigerator and coffeemaker and more. ... more   less 
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Also Known As:
Hilton Garden Inn Columbia Hotel Columbia
Hilton Columbia
Columbia Hilton

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