Manager's were extremely rude. The plaster was falling off the wall in the shower. Carpet had stains and when we checked in the night before they took our information (including vehicle description) the next morning as we were putting our suit cases in our van, some woman at the front desk called our room and rudely wanted to know if the van went with our room. We were the only vehicle in the parking lot at that time. She made us feel like we were doing something wrong. When we returned the room key, we made mention of the issue and the man at the desk knew they did wrong and offered us a tiny hand lotion and sample shampoo. We complained to Best Western and received a call from the woman and she accused us of making complaints like this to get free rooms and then proceeded to insult us by saying we ate all their food. She was so mean. We have never in our entire life ever encountered such service or behavior from people who represent Hospitality. It was disgusting.
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- Also Known As:
- Cuba Best Western