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Extended Stay America - St. Louis - Earth City
Ranked #5 of 5 Hotels in Earth City
MA
Level 3 Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Loved It”
Reviewed 18 February 2013

We were in town for our daughter's wedding. Our party included myself, my husband, my parents and our 3 year-old grandson. W had two rooms booked.
Not having a clue what to expect, we were pleasantly surprised. The room was HUGE, staff was friendly, had a full kitchen with a dishwasher, the sofa pulled out into a bed, the bathroom was spotless, had a huge closet, nice flat screen tv.
Not a fancy place and could use a little updating, but what you get for the money more than makes up for it.

  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
2 Thank MattsMom1998
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Region39, Manager at Extended Stay America - St. Louis - Earth City, responded to this review, 20 February 2013
Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. We were among the first in the industry to identify a need for a fully functional hotel suite, complete with range top and full refrigerator. We know that this offering is compelling because of the continued compliments we receive from guests like you.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
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65 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Detroit, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 October 2012

Thoroughly enjoyed my stay at this location. We have stayed at other locations and always had good stays. We enjoy cooking breakfast in the room in the morning and having the supplies there. The room was clean and smelled good. The hotel may be a bit old, but all in all we enjoyed it.

Room Tip: We recieved a new room with hardwood floors
See more room tips
  • Stayed October 2012, travelled with friends
    • Value
    • Location
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Helpful?
1 Thank Scott L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Region39, Manager at Extended Stay America - St. Louis - Earth City, responded to this review, 18 October 2012
It was very kind of you to take the time to publish such a positive review of your stay. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. As you know, our unique suites are designed with you in mind. Offering amenities like a full refrigerator, stovetop, free in-room Wi-Fi, personalized voicemail, and on-premise laundry in exceptionally priced rooms has led us to be the premier extended stay option in the industry. And with guests like you, we will continue to thrive.

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Peoria, Illinois
1 review
Reviewed 16 October 2012

I traveled from Illinios to Missouri for business and have always stayed downtown, my normal hotel was sold out due to the Cardinals being in town. I found this place online, from the minute I checked in my stay was great. The staff was nice, the hotel was clean and accomodated everything I needed. I even asked for an extra pot, and she brought me a pot and pan and extra serving untensils. I will no longer stay downtown and will continue staying here, I have already booked my next two trips to stay at this location and look forward to coming back and seeing the same faces. The only issue I had was my shower, it had now water pressure. I spoke with the General Manager and she got it fixed the next day at put a bag of popcorn in my room stating " We Popped in to fix your issue." No hotel has ever gone out of their way for me and I appreciate it. Thanks Extended Stay Studio Plus

  • Stayed October 2012, travelled on business
    • Value
    • Location
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Helpful?
Thank Dakota M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Region39, Manager at Extended Stay America - St. Louis - Earth City, responded to this review, 17 October 2012
Thank you so very much for your positive review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels(sm) will remain the #1 extended stay lodging source in the North America.

Once again, thank you for your kind words and we look forard toseeing you on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montrose, Colorado
Level 3 Contributor
12 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 September 2012

Upon entering the hallway it smelled like a dirty house the walls were dirty, carpet stained. Room 304, horrible. Floors stained closet door missing, walls dirty in need of repair. Bathroom had hairs on floor. Shower backed up past my ankles and water dripped after use. Plugged in my hair dryer and it would not hold plug. Heater smelled smokey-fire alarm went off called front desk was told alarm at front desk didn't even sound was going off for almost 5 minutes. What if there was an actaul fire with smoke alarm not working? Tired to get money back-manager not in have to call back. Staff was friendly though!

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
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Helpful?
1 Thank jerry m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - St. Louis - Earth City, responded to this review, 1 October 2012
Jerry - I recently received a copy of your review for our hotel. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

As this hotel’s manager, I challenge our staff to continually improve the experience of our guests, from the cleanliness of our rooms, to the courteous professionalism of our staff. Unfortunately, in your situation, it is clear that we were unsuccessful in achieving these goals. Given our belief that guests like you are our most valuable asset, this failure is particularly troubling.

Your review has caused us to take a serious look at the systems we have in place to handle our day to day operations and we will be making modifications as appropriate.

Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope that you would give us the pleasure of having you as a guest again at this hotel or any other brand location in the future.
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Travellers are raving about these Earth City hotels

1 review
Reviewed 29 September 2012 via mobile

My husband and I came to town on a last minute trip for a family emergency.

We were pleasantly surprised at the quality of service & the hotel in general throughout our stay!
The staff was super personable And helpful, we had an issue with our dishwasher and they fixed it right away.
They greeted us and asked if we needed anything whenever we passed an employee. It was just a refreshing experience,
Thank you for making our stay comfortable and pleasant, we will definitely be back!

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChastityNikoleMata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Region39, Manager at Extended Stay America - St. Louis - Earth City, responded to this review, 4 October 2012
It was very kind of you to take the time to publish such a positive review of your stay. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. Our staff is continually coached on how to best provide professional, accommodating, and friendly service to every guest. It sounds like we hit a home run in your case!

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jacksonville, Florida
1 review
Reviewed 27 September 2012

My room was clean and the employees were very caring. I had an issue with my room and the manager, Amanda personally came up to my room and fixed my problem. I was very impressed with the results of my stay at this hotel. It's nice having places like this to stay when you are traveling on business. I will be back :)

  • Stayed September 2012, travelled on business
    • Value
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Helpful?
Thank Whitney L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - St. Louis - Earth City, responded to this review, 28 September 2012
Whitney - Thank you so very much for your glowing review of our hotel. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Louis, Missouri, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 September 2012

My room was very well put together and employee's were very nice. I will definitely be returning when I travel back to St. Louis. I truly appreciate good service and a place that helps me feel at home when I have to travel.

  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Matthew D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - St. Louis - Earth City, responded to this review, 28 September 2012
Matthew - I would like to personally thank you for taking time out to write such wonderful things about your experience at our hotel. We strive to provide a "home away from home" experience for all of our guests, no matter if they are staying for a night, a week, or a month. It sounds like we were able to do just that for you, and we are truly honored for your recognition.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other brand location.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Extended Stay America - St. Louis - Earth City

Property: Extended Stay America - St. Louis - Earth City
Address: 3125 Rider Trl S, Earth City, MO 63045-1519 (Formerly Studio Plus Deluxe Studios)
Phone Number:
Region: United States > Missouri > Earth City
Amenities:
Fitness Centre with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #5 of 5 Hotels in Earth City
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Extended Stay America - St. Louis - Earth City 2.5*
Number of rooms: 73
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Extended Stay, Hotels.com, TripOnline SA and Cancelon so you can book your Extended Stay America - St. Louis - Earth City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Studio Plus Deluxe Studios - St Louis - Earth City Hotel Earth City
Studio Plus Earth City

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