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The Elms Hotel and Spa
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Reviews (1,034)
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633 - 638 of 1,034 reviews
Reviewed 16 July 2014

A newly remodeled historic hotel close to Kansas City that offered a great escape. Beautiful grounds, great outdoor pool, large hot tub, indoor lap pool, and a great dining experience that added to a very relaxing time. Spa available. Staff is very attentive and accommodating. Stayed midweek and loved the quiet atmosphere.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank SenMOtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ElmsHotel, Guest Relations Manager at The Elms Hotel and Spa, responded to this reviewResponded 5 August 2014

Dear Getaway,
Thank you for being our guest, and for taking the time to share your very kind thoughts about your recent stay with us at The Elms. We agree- we love our pools too! We really appreciate your valued input as well as your patronage. Please plan on returning to see us again soon!
Warm Regards,
Kaylee Fitzgibbons

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2014

Historic Hotel restored to its original beauty. Friendly staff, very knowledgeable about hotel and its history. Excellent spa area! Experienced spa staff, very quiet and relaxing. Room service was good, food was warm, portions were nice size.

  • Stayed: June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Thank mannm64507
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ElmsHotel, Guest Relations Manager at The Elms Hotel and Spa, responded to this reviewResponded 5 August 2014

Dear Mannm,
Thank you for taking the time to write a warm review of The Elms Hotel and Spa. We strive to be a destination of relaxation for our guests and we are happy that you feel the same. We look forward to serving you in the future.
Best Wishes,
Kaylee Fitzgibbons

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2014

My Girlfriends and I headed there 6/27/14 for a Bachelorette party. We had a blast. There was raining on and off over the weekend but the Elms Hotel and Excelsior Springs provided us with enough entertainment for the weekend. I did not use the Spa but a few girls in my group did and they had a great time.

The hotel is well restored and facility is unique with plenty of activity. We enjoyed the large outdoor hot tub and pool (their indoor lap pool was a sight to see). The hotel room décor was modern and charming (all the modern up to date accessories - Apple USB port and a powerful cordless dryer)

We were harassed by a 2-3 drunk wedding guests; the night hotel manager promptly helped resolve the situation. I'm very pleased at response and professionalism.

Food: We visited the Willow Spring Mercantile on Broadway (Chicken salad sandwich was delicious--service can be a little slow, the place gets packed, would get a reservation if more than 4 people on the weekends) and El Maguey Mexican Restaurant (great service).

I would recommend this place for a weekend getaway (check in Friday and back home on Sunday!)

Room Tip: I would choose rooms farther from the ice machines since the melting ice dripping down the drains are very noisy.
  • Stayed: June 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank kkvouthy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ElmsHotel, Guest Relations Manager at The Elms Hotel and Spa, responded to this reviewResponded 5 August 2014

Dear kkvouthy,
Thank you for not only writing a review of The Elms, but also for choosing us for your fun bachelorette weekend! Staying two nights and experiencing Excelsior Springs and the local attractions is one of the best ways to go. Thank you for your kind words and your generous review! We look forward to seeing you again during your next stay
Warm regards,
Kaylee Fitzgibbons

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2014

We have been here several times. Each time is just gets better, if that is possible. ALL the employees treat you like family! So friendly and go out of their way to say "Hello" and see if they can do "anything" for you. The pool is wonderful for the summer. It can get crowded so a few more chairs would be great. Jodi is awesome and energetic. She keeps the pool bar going and everyone at the pool taken care of. She never stops running. Wesley is a Bellhop and the nicest young man and a true joy to talk to. He will go out of his way to make a person happy and taken care of. If you stay here be sure to stay on the 5th floor. It is the private level with a "happy hour" from 5-7. You will get the pleasure of meeting Deby. She is a true Huge hearted, funny and sweet gal. We laughed and shared stories and have gotten to know her very well from a few visits. She makes our stays so memorable. Deby truly enjoys her job and it shows. We just love her!! She goes above and beyond! We honestly can not say enough positive things about the employees at the Elms. Eric the manger is superb. We just know we look forward to our trips to the Elms and each time we have stayed longer.It is relaxing,the rooms are excellent, the town is quaint and we can't wait to go back. The only change I would suggest is NO KIDS on the 5th floor. It is more of an "adult atmosphere" and would like to see it for adults only. But that won't keep us away.

Room Tip: Any room on the 5th floor over looking the pool.
  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Thank SEA S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ElmsHotel, Guest Relations Manager at The Elms Hotel and Spa, responded to this reviewResponded 5 August 2014

Dear Sea,
Thank you for taking the time to write such a generous and warm review of The Elms Hotel and Spa. We strive to make experiences personal and to grow friendships with our guests through the years! It excites me to see how happy you are with this stay, as well as your previous stays. Wesley, Deby, and Eric are all fantastic individuals and associates that make The Elms a beautiful place to return to time after time. Thank you for your dedication and we are looking forward to your next memorable experience!
Yours,
Kaylee Fitzgibbons

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Reviewed 13 July 2014 via mobile

Great place but a little pricey. The staff were great as we changed rooms in the beginning with no problem. The spa was great and the price was comparable with other hotels. The restrauants and coffee shop were again great. We had appetizers and had to have a take away box. The room was great however they could have provided a more comfortable chair for watching tv. Not enough handicapped parking spots (3) but there was ample space around hotel. Had a great anniversary weekend and highly recommend the hotel. Will go again.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank baloo1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ElmsHotel, Guest Relations Manager at The Elms Hotel and Spa, responded to this reviewResponded 5 August 2014

Dear Baloo,
Thank you for your kind review regarding your recent stay with us at the The Elms Hotel and Spa. We are honored that you chose us as your destination to celebrate your anniversary. We really appreciate being able to share your thoughts with all of our associates. We look forward to your return.
Best Wishes,
Kaylee Fitzgibbons

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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