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Super 8 - Fenton/St. Louis Area
Ranked #7 of 8 Hotels in Fenton
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323 reviews from our community

Traveller rating
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    41
    80
    176
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Rating summary
  • Location
    2.5 of 5 bubbles
  • Sleep Quality
    2 of 5 bubbles
  • Rooms
    2 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    2 of 5 bubbles
  • Cleanliness
    2 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Saint Louis, Missouri
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 6 September 2013

The hotel is set back from the road, and is pretty old looking. The lobby was clean when I went in to get the keys. First sign of a problem was that they had my reservation wrong. I had reserved a king bed NON smoking, and she tried to give us a smoking room; ended up in a non-smoking room with two beds, so I guess it turned out okay.
We parked (outside entrances, which I actually like), walked up to the second floor (no elevators), opened the door, and had an overwhelming smoke smell hit us in the face. We had planned for that, and sprayed an entire travel size bottle of Febreze, which helped with the odor. The room looked like it was clean, all the lights worked, and had a refrigerator and microwave in it. Bedding and linens looked clean, all good things. Walked by the pool area (outside pool) on the way to the lobby for some ice; looked clean and well maintained. So far, so good.
Then, about an hour later, we look outside, and there are three Fenton police cars in the parking lot. They were there for at least 30 minutes, and then left. My hubby had to finish up a presentation for a meeting he was attending the following morning, and had to use the internet to finish up some pieces. We could NOT get an internet connection in the room. We tried with a laptop, an iPhone, and an iPad, unsuccessfully. We went to the lobby to ask about the internet, and got a lack of concern and caring from the employee(s) there; one lady that checked us in, holding a young baby, and then two other young adults. The responses I got ranged from "it works for us here" to "it must be your device", to "yeah, a couple of the access points are locked out, and we've had problems for a while". If you've had problems for a while, why not get it taken care of? There were 5 or 6 connections available, and we could not connect to the internet using any of them! We could connect, but they wouldn't connect out to the internet. We ended up using our iPad cellular data to tether to the laptop so that hubby could finish up his presentation; we used so much data that we had to purchase more to finish. We were tempted to ask for a $20 refund in the morning to pay for all of the cell data that we had to use, but decided it wasn't worth it. So, keep in mind, the internet may NOT be available to you if you stay here.
Went to get ready for bed, and noticed that our feet were filthy; apparently the carpets have not been shampooed in years; yuck. Also noticed that there was no stopper for the bathroom sink (hubby couldn't shave in the morning, and had to take care of that after he arrived at the site of his presentation). There was also a HUGE wad of hair in the shower drain, which was another yuck. The water ran cold, then hot, then cold; in a 10 minute showed, we probably had 5 changes of water temperatures.
Bottom line, the hotel buildings are old and a little run-down (they even mention during the check-in that if you find anything unacceptable within 30 minutes of check-in, you'll be able to change rooms or cancel the reservation), the rooms are, for the most part, clean, but there are smoke odors, filthy carpets, and other minor issues, and, in our case, we had NO internet coverage at all. Our car was safe in the parking lot, and we felt safe in the area.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shelly J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
1 of 5 bubbles Reviewed 27 August 2013

Believe what you read! DO NOT STAY HERE! Sleep in your car! We read reviews but have tight budget. Didn't see bugs till lights out. No coffee pot in coffee maker. Housekeeping unzipped suitcase & placed personal blanket inside when making up room. No unstained towels, had to ask for clean ones. Service desk no help when voiced complaint she only said it will be passed on. We are a country family & not upset with an occasional bug but this was out of control! Be warned this place needs to be closed! Housekeeping opening luggage was final straw! Stay at your own risk!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank beware1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Super 8 - Fenton/St. Louis Area

Property: Super 8 - Fenton/St. Louis Area
Address: 650 S Highway Dr, Fenton, MO 63026-2020 (Formerly Econo Lodge Southwest -Fenton)
Phone Number:
Region: United States > Missouri > Fenton
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 8 Hotels in Fenton
Price Range (Based on Average Rates): £
Hotel Class:2 star — Super 8 - Fenton/St. Louis Area 2*
Number of rooms: 76
Reservation Options:
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Also Known As:
Super 8 Fenton Hotel Fenton
Super Eight Fenton
Fenton Super Eight
Fenton Super 8

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