Arrived to the greeting of 'Do you have reservations?' And when we replied 'No', we received a very unwelcoming look.
We didn't wait long but would have enjoyed an offer of a drink. Once seated we were told they were busy than expected and were out their most popular item fried chicken. I am not sure why a restaurant won't have on hand more than enough of the most popular item of all the items they have.
We ordered the salmon which was ok. Overly seasoned and dried out a bit. When we told our waitress the potatoes weren't done she put them back in the microwave. They came back out exactly the same.
Won't even melt the butter on them. She told us they bake partially in the oven and then finish in the micro and she thought the microwave was broken.
No offer to comp or even deduct anything from our bill.
There was one waitress and the girl bussing the tables that never smiled once! There were a lot of workers running around but seemed to have customers always waiting on something and just grabbing whomever came by to make their request to. When we asked what the vegetables were that we were served we we told 'I am not sure. We were busier than planned for so they just pull together whatever they have. That was not very comforting to hear. Later we were told it was the tops of the turnips but she wasn't sure what else. More than once we heard people being told 'we were busier than expected' excuse for one thing or another. Not very reassuring comment to hear from the establishment you are hoping can 'handle' the dinner they are preparing for us that we then have to pay for whether it was prepared as the menu stated or not.
The patio was closed due to weather but the cart of umbrellas sat in around the already crowded dinning area. So crowded the waitress seemed to contemplate their route when trying to get to a table.
I was told this was under new ownership. I did hear Mary tell some patrons she owned the place. She seemed to be in over head. Not calm or conversive, just chaotic. If leading by example the others were following very well.
Not sure what could have been done better except have some immediate experienced management take control.
Good luck. We won't be back so maybe if you stay the same others won't have such high expectations after reading this.
Just a patrons point if view for what it is worth.
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