Appalled and embarrassed
Myself and a friend stayed here 11/17. We were in town for the wine trail. We met up with other friends that had already checked into other rooms the night before. Since we couldn't check in till 3 p.m. we went on to do the wine tour and later came back to the motel. I went to the front desk; checked in and inquired about shower problems that your friends were having. (they couldn't get the shower to work) The woman working at the front desk instructed our friend to pull down on the spout. She advised that ours would work the same way. (However we were never able to get it to work) We quickly dropped our bags in the room and left for dinner. We didn't turn in that evening till late. When I did I turned back the bedspread and found that there was what appeared to be small blood spots on the underside of bed cover. I completely moved it to the side and planned to speak of it at check out. The next morning after using the restroom I found that the toilet would not flush correctly. When I checked out I said as much to the man behind the counter. We mentioned our concerns to the staff at the chamber of commerce (Visitor's center) She called the staff and they advised her to have us come back to the motel to which we did. In retrospect I wish we had not. The woman behind the counter (I'm guessing she is the co-owner or maybe his wife) was very rude; stating that the items; shower DOES work, the heat DOES work (Because that wasn't working either) She stated to my face with a lobby full of people that maybe I didn't use the toilet correctly. I was appalled and embarrassed. My friend staying with me over heard their staff (whom were cleaning our room) point and talk about how (and what) we left in the room and that we needed to leave! Again...appalled and embarrassed! I will NOT be staying here again and suggest that no one else does either!
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- Also Known As:
- Hermann Hotel Hermann