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“Over promise, under deliver”

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Hermann Hill Vineyard Inn & Spa and River Bluff Cottages
Ranked #1 of 51 Hermann B&B and Inns
Certificate of Excellence
Reviewed 10 November 2012

We stayed here for our anniversary...in making the reservation, the staff set our expectations high..our experience was one of over-promising and under-delivering. First, we ran into a snag when we booked a cottage that, as it later turned out, was unavailable (even though the website showed it as available and we booked over the phone with hotel staff who said it was available). We ended up staying in a room at the lodge, rather than a cottage. The friendly front desk person told us that guests in the lodge were "pampered."

Pampering is of course in they eye of the beholder. While we didnt' need to be pampered, one of us has severe food allergies (gluten, lactose) and asked if the staff could a) accommodate when it came to breakfast (and the much-touted dessert) and b) recommend some restaurants. The desk person assured me they could accommodate and would have have waiting for me on arrival a list of recommended restaurants that could accommodate my allergies. Neither proved to be true - no list on arrival (and only two restaurants in town that could truly accommodate my allergies, both of which were good, by the way - see our related review of the Black Walnut Bistro). On the first night, staff said they were "looking for some gluten free cookie mix" because they had "run out" - in the end, no gluten free dessert ever materialized on either night of our stay. Additionally, my confidence that breakfast was truly gluten free was shattered when the person delivering it said "I guess the potato casserole is gluten free...the cereal mixed in it is corn flakes but I'm not sure what else is in there."

Last, the room we stayed in is a bit dated - as an example, it has an old "big box" (not flat panel) TV and a VCR/DVD player. We wanted to watch a move, but we were delayed because it took staff an hour to get it to work. They did kindly give us a $20 gift certificate for the trouble, but the point is that the TV and other items need updating.

SnLC

  • Stayed: October 2012, travelled as a couple
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Thank SnLC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeggyHammer, Owner at Hermann Hill Vineyard Inn & Spa and River Bluff Cottages, responded to this reviewResponded 14 November 2012

We thank you for this well written and objective review of your experiences at our Inn. You have made several excellent points and have given us an opportunity to address and correct these important issues. Your review indicates that even prior to the reservation date we failed to exceed your expectations. Our entire Hermann Hill staff apologizes for our failure. We always consider a complaint to be a gift and an opportunity for improvement. We had already removed the front desk person who communicated with you prior to learning about these issues because she failed to meet our customer service standards. We have also taken immediate steps to correct the unfortunate actions of our employees that impacted your stay.


We have educated our service staff regarding special dietary needs and foods so they may better serve and respond to guest needs and inquiries. Currently, we deliver gluten free breakfasts to our guests daily both at the Vineyard Inn & Spa and Riverbluff Honeymoon Cottages. We also think it’s a great idea to offer gluten free cookies and cereal. Our chef is preparing samples for our guests to evaluate and we hope to add these items quickly to the gluten free muffins and gluten free breakfast entrees we serve daily upon request. Here is a link to our three days of current Inn breakfast choices: http://www.hermannhill.com/hermann-hill-breakfast-menu.html

We are also sorry that neither of the two TV’s in the Vidal guestroom were flat screens. We replaced one with a flat screen the day after you departed. Hermann Hill currently has 50 flat screen TVs in our Vineyard Inn & Spa and Riverbluff Honeymoon Cottages and 3 traditional TV sets. We will proceed immediately to replace the three remaining traditional TV sets.

We’re glad you had good Hermann dining experiences and hope our in-room notebooks with all local restaurant menus and restaurant video helped with your dining choices. Your criticisms are constructive and valuable to us. Nearly all the solutions have been implemented. We want to personally thank you for bringing these things to our attention. We hope you will return to Hermann Hill in the near future and tell us how we’ve done.

Peggy and Terry Hammer
Innkeepers

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285 - 291 of 438 reviews

Reviewed 9 November 2012

My husband and I recently treated our French friends to a stay at the Hermann Hill Inn. Its setting in the vineyards set the mood for the stay. Seeing our names on a welcome sign made us feel at home. After we enjoyed our welcoming wine, we retreated to our separate rooms to cozy up by the fireplaces and soak in the jacuzzis. The rooms were quiet; the beds, comfy. Breakfast was served ensuite. Service was unobtrusive and impeccable. Our friends said, "We could live here." High praise from world travelers who know vineyards and inns.

  • Stayed: October 2012, travelled with friends
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Thank Kenna W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeggyHammer, Owner at Hermann Hill Vineyard Inn & Spa and River Bluff Cottages, responded to this reviewResponded 16 November 2012

High praise indeed from such world travelers! Thank you very much! It seems like we are getting more international travelers all the time and it’s always interesting to have them critique our operations and amenities. We’ve just moved our welcome sign with guests names from the entry hall to a protected location just outside the front door and we’ve received many more positive comments about guests seeing their name prior to entering the Inn.

Peggy and Terry
Innkeepers

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Reviewed 3 November 2012

Fantastic bed and breakfast. Actually breaks the paradigm of the typical bed-and-breakfast. Wish we could've stayed several days and thoroughly enjoy the relaxing in romantic setting! Beautiful location. Stunning views. Gorgeous sunrise! Terrific service and wonderful food.

Stayed: November 2012, travelled as a couple
1  Thank aah987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeggyHammer, Owner at Hermann Hill Vineyard Inn & Spa and River Bluff Cottages, responded to this reviewResponded 16 November 2012

Seeing a sunrise with fog obscuring the town is always special! Thank you for the review. Being able to build new from the ground up allowed us to include the amenities that break the paradigm of Grandma’s old house. We chose this location because we knew that most of our guests would enjoy the views to the east overlooking the town while watching the sun rise.

Peggy and Terry
Innkeepers

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Reviewed 26 October 2012

I went to Hermann Hill to relax and rejuvinate. The cottage was wonderful, the food good, the Missouri River and hot tub devine, but I was really missing my "kids". I was honored to be able to play and take Lewis and Clarke for walks. Wow, to think that I was able to "borrow" the kids so I did not feel so homesick, that was really above and beyond, As a hospice nurse, I like to get away for a few days to unwind...Heramnn Hill is the prefect place to do that!

Room Tip: If you get up early, the cottages offer wonderful sunrise and sunset views from the deck. They are v...
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  • Stayed: October 2012, travelled with friends
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2  Thank Stephanie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 September 2012

We have stayed at the Hermann Hill cottages and the Inn. They both are first class rooms. They think of extras that I didn't even think of. Great rooms and wonderful people running it. I would recommend it if you want first class. :-)

  • Stayed: June 2012, travelled as a couple
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1  Thank dabmab777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 August 2012

After staying at Hermann Hill for business a couple of years ago, I thought then... if anyone special ever comes into my life, this is where I will propose. This past weekend on 8/18/12 I did just that. Hermann Hill offered the most beautiful accommodations and setting we could ask for. Upon our arrival we had an awesome couples massage. The room was spectacular and it felt like home immediately. Terry and Peggy and their staff made sure everything was perfect. Oh, and by the way... she said YES! We will be back same time next year!
Rod AND Susanne!!!

Room Tip: The cabins offer privacy and luxury!
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  • Stayed: August 2012, travelled as a couple
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1  Thank Rod S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2012

Have been all over the world and the cottages at Hermann Hill are most excellent. They considered every detail in their construction and decoration to embellish our stay. Very clean, excellent beds and jacuzzi tub if you wish. Attention to detail is the rule here and you will not be dissappointed.

  • Stayed: August 2012, travelled as a couple
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1  Thank myfun10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hermann Hill Vineyard Inn & Spa and River Bluff Cottages

Address: 711 Wein Street, Hermann, MO 65041
Phone Number:
Region: United States > Missouri > Hermann
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Spa Suites Wheelchair access
Hotel Style:
Ranked #1 of 51 B&Bs / Inns in Hermann
Price Range: £157 - £352 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hermann Hill Vineyard Inn & Spa and River Bluff Cottages 3*
Number of rooms: 18
Official Description (provided by the hotel):
Experience Hermann's premium lodging with two unique properties. Hermann Hill Vineyard Inn & Spa offers an upscale bed and breakfast experience including premium hot tub and sauna rooms and an onsite spa. The River Bluff Cottages overlooking the Missouri River include spacious living and kitchen areas, private decks with hot tubs and grills, rain forest steam showers, and two fireplaces in each. Both locations offer breakfast delivery. Massage services are available at either location, although the cottages also have the option of in-room and private deck massage services. ... more   less 
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Also Known As:
Hermann Hill Hotel Hermann
Hermann Hill Vineyard And Inn

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