I live in the local area and the owner is less than friendly and not at all hospitable. It is obvious that he is only in the hotel business for the money. Since it is the only hotel in Holts Summit and he has no competition, he exhibits an air of greed. I paid for a room for the night, left for a bit and forgot my key in the room, only to return to find my room has been sold to someone else. The hotel was not remotely full of guests, so there was no reason for my room to be unavailable. I asked for another room and was refused. Since he was the manager/owner, he has the discretion to do as he pleases. Because of this one owner, I will never spend another dime of my money at this hotel. I will no longer refer any friends or family to this hotel. I will send them to Jefferson City or Fulton for hotels. This owner is a very poor representation of America's Best hotel chains. Due to my experience and treatment, I will not stay select America's Best brand anywhere.
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