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Review of Encantada House

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Very good
2 reviews
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Holiday Rental House -
2 Bedrooms, 1 Bathroom, Sleeps 6
Sayulita, Pacific Coast

Reviews from our community

Very good - based on 2 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
English first
Winnipeg, Canada
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 24 March 2018 for a stay in March 2018

The pictures do not do it justice! This property is gorgeous! The pool , the foliage , and the location ! Property management is 5 stars !! Incredible customer service! Any question .. need , or demand was met.. above and beyond ! We couldn’t have asked for better hosts !.. the house it’s self isn’t “fancy”.. there are only screens and no windows .. but what’s the big deal?.. gringo hill is where the house sits on.. yes it is quite climb.. and for sure not for those who have any mobility issue.. however you could rent a golf cart .. the guys will figure it out for you , should you want one..we stayed there for 2 weeks .. and after all the food we ate walking up and down gringo hill felt great!! The music you hear from the plaza and bars isn’t loud .. but sure does make you get up and go see what’s happenin’ !!! We loved our stay .. we were at group of 5.. there’s plenty of room to sleep! I would book our next stay with these guys and all the other properties they manage without question! They made our stay feel like home! We felt secure, like they were always watching out for us and had our backs !! Also the cutest cat came to us at the house and took her in!! She’s adorable and very affectionate!! Please feed her as she is awesome! I’ll make sure to put her photo up!! Book you stay! They will help book any excursion .. or taxis .. or whatever you could possibly imagine ! Let your shoulders drop , and know that you’re in great hands!

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
25 Mar 2018
Dear Wilcerq,

Thank you for taking the time to write your review of our Property, your comments are very much valued. We really appreciate your comments regarding our customer service. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our customer expect.
Our committment to investing in our business will continue. Thank you again, and we look forward to seeing you on your next trip to Sayulita!
Best Regards,

Edgar Avila
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
1 review
“Nice property, with some issues.”
Reviewed 28 February 2018 for a stay in February 2018

Large central living area, lot of windows, close to central plaza, nice pool, comfortable mattresses, sleeps 6.
However, no actual glass on the windows, just screens, so we heard everything, neighbors, plaza, fairgrounds, which went on till two in the morning. This place is not quiet at night.
Room for two cars, but one was already parked there. So if you need two, be sure to get agreement that no other cars will be parked on property while you are there.
Pool is six feet deep throughout, so not appropriate for non-swimmers. No cushions on the pool chairs, so don't imagine yourself lounging by the pool for very long.
One bathroom. Not everyone will appreciate the living area doubling as the second bedroom. The outside room looked OK, but not good access to bathroom.
Very steep walk to the Plaza. If you're thinking of renting a golf cart, fine, but not many places to park it.
We had service once while there, which was OK, but for some reason they did not give us clean bath towels (got clean beach towels, which was nice), left the hose running in the front yard, left us with a leaking water dispenser (even though brought to their attention), and did not lock up after.
No reading lights or chairs.

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
5 Mar 2018
Dear Donald,

Thank you very much for your candid review of your recent stay at our house. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly at frontdesk@avilapromgmt.com if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved house!

With much appreciation,

Edgar Avila
Property Management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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