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“Never Again”

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The Inn at Manzanillo Bay
Ranked #3 of 7 Hotels in Troncones
Certificate of Excellence
Alstead, New Hampshire
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Never Again”
Reviewed 26 January 2014

The pool and landscaping are truly beautiful and the bungalows have their charms - but the overall experience was so unwelcoming that we left early and moved to another hotel. The owners, whom we barely saw, felt removed and indifferent, as if what they most want is to avoid guests. The Mexican staff was hard-working and friendly (some more so, some less), but feel as if they are under the strain of running the place and making the gringos pay. We live in Mexico and the prices in Troncones are higher in general, but they are especially high at this hotel. You begin to feel like little more than a dollar sign.

The owners' indifference to guests is apparent in innumerable small but telling ways: the walkway around the grounds is worn and very rough on the feet, so its unpleasant to go barefoot; the sloping path to the ocean is an inconsistent jumble of rocks and sand, so every trip to the beach feels precarious (not a difficult fix, if there was any interest in doing so); the heavy, sliding bungalow doors have no handle on the outside so to close them you have to pull on the screen framing (which is beginning to fall apart); the sink spigot is hard to operate and sprays water everywhere; there are no drawers for clothes, just a bit of shelving and some hangers; there is no wastebasket in either bedroom or bath; the thatched roof, while charming, lets in lizards and bugs and several guests were covered with dozens of red, swollen bug bites (to which the owners and staff appeared indifferent when asked if there was any remedy); and although the bungalows are visually pleasing, they are dark and have poor air circulation; the fan has only one, extremely fast setting and is both noisy and a bit threatening given that its placed directly over the bed.

The restaurant fare ranged from very good to okay. The prices are the highest I've seen in Mexico. Perhaps what surprised us most was ordering papaya and orange juice - fresh juice being one of the everyday pleasures of Mexico - and paying $5 for something poured out of an aseptic box.

Although not the fault of the hotel, there is also the drawback of its location. Manzanillo Bay is gorgeous and any spot is relatively beautiful - but this hotel is situated in a corner of the bay, with rocks in front and an orientation to the northwest, away from sunsets which occur behind a point to the south (in contrast to Hacienda Eden's western orientation and direct view of spectacular sunsets). Its location also precludes beach chairs right on the beach; instead they are placed above, on the hotel grounds. Some people may prefer this but we like to be closer to the water.

While all the above may seem trivial if someone is lucky enough to be vacationing in the tropics, it adds up to a cold and unpleasant environment. It was so off putting that we left half way through our vacation (the staff seemingly didn't care enough to ask why we left early, how was our stay, or offer a refund). We moved to Hacienda Eden just down the beach - a world of difference. Every aspect of Hacienca Eden feels designed to care for their guests. Both the owners and staff could not have been more friendly, helpful, and committed. We strongly recommend avoiding the Inn at Manzanillo Bay and a stay at Hacienda Eden instead.

  • Stayed January 2014, travelled as a couple
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Helpful?
5 Thank KooS_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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186 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Seattle, Washington, United States
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 24 January 2014

We spent 7 days at The Inn at Manzanillo Bay between Christmas and New Year's based on the recommendation of friends. All the various review sites we reference were equally positive. This beautiful & well run gem met our all expectations! The property is well maintained, friendly attentive staff and a superb beach. We especially enjoyed the Garden Restaurant. The fish tacos and shrimp quesadillas were a lunch staple. Dinners were wonderful with a mix of fresh fish and local favorites. The menu can accommodate any taste and budget. Margarita's with Big Boy Tequila are not to be missed or taken lightly! We were able catch a couple of college bowl games and NFL playoff games on the satellite; go Seahawks!

Room Tip: Rooms closer to the beachfront are the most expensive. Ask for one closer to the restaurant or pool...
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  • Stayed December 2013, travelled as a couple
    • Value
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Helpful?
2 Thank Eric D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sycamore, Illinois
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 January 2014

Troncones is a sleepy little beach town with bad roads, being repaired lined with private homes and a few hotels. Found a Town Car taxi in front of Scruples in Ixtapa who told us he could only charge us the published rate of 400 pesos but Tomas gladly accepted a tip and it was very comfortable for five people. The loaded taxi scraped on many of the toppes northwest till we came to The Inn at Manzanillo Bay. The gravel parking lot only had one Car, We came down about 5 steep stone steps Through a well crafted stone gate and into a the tall palapa with a stunning view of the infinity pool and the Individual Hotel Huts with Palapa roofs. Everything was perfectly landscaped. We had a round of drinks in the restaurant and moved down to rout iron furniture on a shaded patio down bu the bay. The volcanic rock formations cause the surf to break over a long distance making it a favorite place for surfers. We explored up and down the beautiful beach, did some shelling and watched the tiny crabs. Belem is the manager and her husband Will is great nature photographer. He took us for a nature walk and showed us the hotel huts. We went back up to the Palapa to eat to save the staff running our food to the beach. Everyone was very pleased with the food. My wife especially liked the shrimp quesodilas and my fish tacos were the best I have had. The kitchen is in full view and is very clean. There is a surf shop and a nice little gift shop. A day pass is available for people who want to use the pool but we just soaked up the beauty, good food and drinks. This is a very quiet hotel and we found the staff to be very professional and friendly. We are hoping to stay there a couple nights next winter, hopefully on tequila Tuesday when they have live entertainment. Next time we may be more adventuresome and take the bus there. My words could never describe how perfect this place is.

  • Stayed January 2014, travelled with friends
    • Value
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Helpful?
3 Thank Illinoid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zihuatanejo, Mexico
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 December 2013

We dropped into the hotel restaurant just to check it out. Not a car in the parking lot so we almost turned around but decided to go in for a drink. Ordered drinks and the smoked marlin appetizer salad - that was it, we stayed for what turned out to be one of the best dinners we had during our two-week vacation! I had the spare ribs and my wife had the fish tacos. Both done to perfection! And the ambience just completed the visit. The parking lot won't be empty for long!!

  • Stayed December 2013, travelled as a couple
    • Value
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Helpful?
3 Thank Mike I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olympic Valley, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 December 2013

My husband and I had a 10 day honeymoon here and it was amazing! It was so lovely and peaceful, we both agreed that this was the most relaxing vacation we have ever had! Belam and the entire staff at the Inn were so friendly and accommodating, they really made us feel at home and pampered! The food and drinks were delicious too, you could spend every meal in the restaurant and not get sick of the menu! This is a special place where you can just relax and settle into a simple beach life! We had a wonderful time, thank you guys so much, you were the best!

Room Tip: You can hear the ocean from the bungalows and are just steps from the pool! And they have a wonderfu...
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  • Stayed November 2013, travelled as a couple
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Helpful?
2 Thank Emmo67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 December 2013

We had an amazing time! My fiance and I had the most amazing vacation. We were looking for a relaxing and secluded spot and this was it for us. The Inn at Manzanillo Bay is a great place to stay. My fiance was able to surf every day and I was able to walk every morning enjoying the beautiful beach. This place is definetely exactly what we were looking for. They have the most amazing staff. They were all great. What really sets this place apart from others is all of the terrific staff, they made us feel really comfortable. To all of you at Manzanillo Bay we say thank you very much for making our vacation a very special time. *Belen, thank you very much for all your help. We will never forget it*
Sean and Cynthia

  • Stayed November 2013, travelled as a couple
    • Value
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Helpful?
2 Thank Cynthia V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
1 review
Reviewed 15 November 2013

We held our destination wedding at the Inn at Manzanillo bay and everything was great. The help in planning and setting everything up was amazing and we had a beautiful set up, getting married with our feet in the sand, looking out to the ocean. Food, drinks were perfect and the staff was phenomenal and our wedding party ate, drank and danced till three in morning.

After the wedding we spend an amazing week in Troncones, very happy and comfortable at the Inn. I recommend fishing and asking the kitchen to prepare some special dishes, I had some of the best food I ever had in Mexico at the Inn

  • Stayed November 2013, travelled with family
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marc V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Inn at Manzanillo Bay

Property: The Inn at Manzanillo Bay
Address: Playa Troncones, Troncones 40880, Mexico
Phone Number:
Region: Mexico > Pacific Coast > Guerrero > Troncones
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Troncones
#3 On the Beach Hotel in Troncones
#4 Family Hotel in Troncones
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — The Inn at Manzanillo Bay 3.5*
Number of rooms: 10
Official Description (provided by the hotel):
Located on the most pristine beach area of Troncones, 20 minutes to the tourist centers of Ixtapa / Zihuatanejo. Excellent swimming, snorkeling, fishing, surfing and the region's finest food. ... more   less 
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Also Known As:
The Inn At Manzanillo Bay Hotel Troncones

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