The pool and landscaping are truly beautiful and the bungalows have their charms - but the overall experience was so unwelcoming that we left early and moved to another hotel. The owners, whom we barely saw, felt removed and indifferent, as if what they most want is to avoid guests. The Mexican staff was hard-working and friendly (some more so, some less), but feel as if they are under the strain of running the place and making the gringos pay. We live in Mexico and the prices in Troncones are higher in general, but they are especially high at this hotel. You begin to feel like little more than a dollar sign.
The owners' indifference to guests is apparent in innumerable small but telling ways: the walkway around the grounds is worn and very rough on the feet, so its unpleasant to go barefoot; the sloping path to the ocean is an inconsistent jumble of rocks and sand, so every trip to the beach feels precarious (not a difficult fix, if there was any interest in doing so); the heavy, sliding bungalow doors have no handle on the outside so to close them you have to pull on the screen framing (which is beginning to fall apart); the sink spigot is hard to operate and sprays water everywhere; there are no drawers for clothes, just a bit of shelving and some hangers; there is no wastebasket in either bedroom or bath; the thatched roof, while charming, lets in lizards and bugs and several guests were covered with dozens of red, swollen bug bites (to which the owners and staff appeared indifferent when asked if there was any remedy); and although the bungalows are visually pleasing, they are dark and have poor air circulation; the fan has only one, extremely fast setting and is both noisy and a bit threatening given that its placed directly over the bed.
The restaurant fare ranged from very good to okay. The prices are the highest I've seen in Mexico. Perhaps what surprised us most was ordering papaya and orange juice - fresh juice being one of the everyday pleasures of Mexico - and paying $5 for something poured out of an aseptic box.
Although not the fault of the hotel, there is also the drawback of its location. Manzanillo Bay is gorgeous and any spot is relatively beautiful - but this hotel is situated in a corner of the bay, with rocks in front and an orientation to the northwest, away from sunsets which occur behind a point to the south (in contrast to Hacienda Eden's western orientation and direct view of spectacular sunsets). Its location also precludes beach chairs right on the beach; instead they are placed above, on the hotel grounds. Some people may prefer this but we like to be closer to the water.
While all the above may seem trivial if someone is lucky enough to be vacationing in the tropics, it adds up to a cold and unpleasant environment. It was so off putting that we left half way through our vacation (the staff seemingly didn't care enough to ask why we left early, how was our stay, or offer a refund). We moved to Hacienda Eden just down the beach - a world of difference. Every aspect of Hacienca Eden feels designed to care for their guests. Both the owners and staff could not have been more friendly, helpful, and committed. We strongly recommend avoiding the Inn at Manzanillo Bay and a stay at Hacienda Eden instead.
- Official Description (provided by the hotel):
- Located on the most pristine beach area of Troncones, 20 minutes to the tourist centers of Ixtapa / Zihuatanejo. Excellent swimming, snorkeling, fishing, surfing and the region's finest food. ... more less
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- Also Known As:
- The Inn At Manzanillo Bay Hotel Troncones