My wife and I spent a few days in Parracas, Peru. We initially called the tour company through our hotel, which was extremely expensive. After reading reviews for Emotion Tour we decided to give them a call. What followed was an exceptional experience. Charlie (Carlos) ca,e to our hotel to discuss the tour options. We booked a Ballestas Island Tour as well as a tour of Parracas Reserve. Charlie picked us up at our hotel and delivered us to each tour, he was very friendly and even changed our bookings at no cost after my wife became ill. I would recommend this company to anyone visiting the Parracas area of Peru.

This is a bit of a long review, but the important part is near the end!
We booked a tour of Ballestas Islands and Paracas National Reserve with Charlie (Carlos) from Emotion Tour Peru. We booked the trip with him on super short notice (12 hours), and he got it all together for us. We were coming into Paracas on an overnight bus, and were scheduled to arrive at 730 am, where he said he would meet and transfer us to the boat. Our bus didn't arrive until 800 am but he was patiently waiting, took our bags and rushed us past the crowds (felt SO VIP!) to the boat portion of the tour.
When we arrived back to the mainland he was there waiting for us. He still had our bags in the trunk of his car and took us to our hotel to check in. Because I was having problems communicating with our non-English host, Charlie stuck around to help us with the check-in process. He then told us he would meet us in 1 hour for to take us to the second half of our tour. Which we went on, enjoyed and was a great day altogether.
After arriving back at our accommodations (that we booked OURSELVES) we realized that our sheets were dirty, no wifi and our window, beside the door, did not lock so the door could be opened effortlessly through the window. We didn't know what to do so I went to Charlie's office. He wasn't there but the girl in the office told me that he would meet me at our hotel in 10 minutes. 5 minutes later he was there. I explained the situation and told him I didn't know what to to do. So Charlie said he would go talk to them. We went in, he explained the safety/cleanliness, etc and ended up being able to get us in a new (affiliated-but different hotel) at no extra charge. Charlie is the BEST!!!
These tours that are offered I'm sure are all close to the same, but Charlie is one of a kind!

I joined "NAZCA LINES FROM LIMA" tour this month, and Emotion offered great price & great service!!
Carlos/my tour guide stopped by at each beautiful scenery, and explained each of them.
My bus (from Ica to Lima) was delayed (due to some strike at bus company), but he even waited for the bus with me to make sure I could get on the bus.

And of course, Nazca, Ica, Paracas are beautiful and I was really glad to have chosen Emotion tour.
Thank you for the great experience, Carlos!!