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“horrible service”

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Comfort Suites Jefferson City
Ranked #10 of 13 Hotels in Jefferson City
Certificate of Excellence
Lusby, Maryland
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“horrible service”
1 of 5 bubbles Reviewed 24 March 2014

There was no one at the counter upon arrival. I finally called out and the clerk came to the desk from the office. I told him I had been waiting several moments, his reaction was "Oh no". He took several minutes to check me in when I commented he said his computer was running slow but I supect it was user error. About an hour after I finally got to my room a couple came walking in the door. He had giving them the same room. I called him about it he said he would clear up the problem and call me back but I never heard from him. After breakfast the next morning my key didn't work to let me back in the room. The front desk rekeyed the card or whatever but it still didn't work. After the second trip to the desk the clerk let me in the room and called maintenance to change the lock. I told her of the of my problem the previous night. When I returned that afternoon the hotel manager brought me a coffee cup filled with two candy bars, six peppermints, a post it note pad, pen, and a bottle of water as a way of reimbursing me for my problems. Thank goodness my trip was cut short and I was able to leave the next morning I had been scheduled to be there for a week.

Stayed March 2014, travelled on business
Helpful?
4 Thank robert s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mo163, General Manager at Comfort Suites Jefferson City, responded to this review, 26 March 2014
On behalf of our entire team I would like to apologize for the problems you had at our property.
Your satisfaction is very important to us and please be assured that we take ur feedback very seriously.
We will be using your feedback to make improvements to ensure we offer an exceptional experience to our guests.
I hope that u will consider staying with us again so we can have another chance to provide you with a superior experience

Sincerely
Comfort suites Jefferson City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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86 reviews from our community

Traveller rating
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    10
    7
    4
See reviews for
23
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • German first
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  • Any
English first
Springfield
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 2 March 2014

Absolutely one of the best hotels I have stayed in. Especially considering the cost. Room was very clean and comfortable. Great location. Wifi worked excellently. Breakfast was excellent. Would highly recommend this location.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ncawar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 12 January 2014

I stayed at the Comfort Suites for a business trip at the Capitol. Got in around 5pm. The front desk people were busy filing papers and cleaning it looked like. But as soon as they saw me come up they stopped what they were doing and were friendly as can be for what seemed like a slow day since there were only 3 cars in the lot. The gentleman that checked me in looked like a teenger and like he should be in a 10 star hotel! Loved the suit! I think his name was Joel or something. The lady that was there Sharon i think was hilarious simply made my day! I wasn't looking forward to my trip but they made my stay simply enjoyable with a smile and fresh baked cookies everynight! The only complaints I have were the hot tub was out of order and the heated pool was not very heated in fact it was down right cold but I will stay there every trip to the capitol i have just to experience such great customer care the staff gave me!

Room Tip: If you are looking for a great room i enjoyed the 3rd floor! the high numbered rooms are dead quiet...
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  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rolla, Missouri
Level Contributor
55 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 6 December 2013

we went up to jefferson city to be together for thanksgiving and do a bit of shopping we left rolla @ midnight on thursday and had reservation for friday. well about 7am we started to get very tired and was about to sleep in van until check in but decided to call and ask if we could check in early the front desk lady was very nice and said that would not be a problem and let us come in! once there the workers were very friendly and the place was clean. in the room there was plenty of room and a nice clean atmosphere. on sat morning we had breakfast and it was very good plenty of variety. on the way out ppl very nice again all and all i would recommend this place to anyone in the rolla area! thanks for a great stay. the only negative was the hot tub was messed up but i was informed of that when i made the reservation so i was expecting it :)

Room Tip: it is a large room with a large tv and a nice big breakfast
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jj1342
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tampa, Florida
Level Contributor
62 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 22 November 2013

I stayed at Comfort Suites for 5 days on a buisness trip. I had a late check so it didn't really bother me that the two desk clerks were watching funny videos on the computer. As soon as i came in they were giggling and gave me due attention even explaining the funny video they were watching. It beats sitting around watching the paint dry. I revieved my room key in about 30 seconds upon arrival. The room was nice and cleaned daily. The breakfast was not bad, loved the make it yourself waffels. Overall it was a nice experience.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Travlin_Fam71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warrensburg
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 5 November 2013

When I came into the hotel it was late evening and the front desk clerk was not friendly at all. she had no uniform on and she didn't have a name tag on either. I told her my name and then she checked me into my rooms She didn't tell me how to get to my rooms or what doors I could come in too. Also she didn't tell me where the pool was or where the fitness room was. Plus she didn't tell me when breakfast was and the hotel didn't even have a sign to tell me when it was. When I finally found my way to my rooms I found that one of my light bulbs was out and I found a note from housekeeping that says "Can not fix bathroom door until Monday, No maintenance til Monday they don't work weekends. Thank you Housekeeping." Additionally my not pad had only two pages to write on which is not that much at all. The next morning I got locked out of my room and the front desk lady would not give me a key to my room even after I told her the name on the account and the room number. So lucky for me that someone was in the room to let me in. When I went down to breakfast in the morning that lady that was working had open toed shoes and I just thought that was so gross!!! The breakfast was horrible and the french toast gave me food poisoning!!!!!!!! Also the maintenance woman had a bandanas on her head it was very unprofessional to say the least. I will never go back to that hotel again!!!! I should have stayed at the Hampton Inn right next door.

Room Tip: Horrible stay don't stay here, stay next door at the Hampton Inn
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Ashley L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nixa, Missouri
Level Contributor
416 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
5 of 5 bubbles Reviewed 9 October 2013

I stayed here while in town for business. The hotel is conveniently located & easy to get to from either of the Country Club Drive exits, close to the mall and other shopping areas. The staff were very friendly & helpful (and the fresh cookies at the front desk were pretty nice too!). The room was clean and roomy with a good desk for doing work. Bed was extremely comfortable and the room was relatively quiet. Breakfast in the morning was nice as well-- a good selection with some hot items (waffles, ham, eggs) as well. I would definitely stay here again.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank heywood417
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela T, Manager at Comfort Suites Jefferson City, responded to this review, 10 October 2013
Thank you so much for taking the time to tell your friends and other travelers to our area how great we are!! Our staff works had and we love letting them know you noticed!!

Come back and see us when you can! Safe travel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites Jefferson City

Property: Comfort Suites Jefferson City
Address: 4804 Country Club Drive, Jefferson City, MO 65109
Phone Number:
Region: United States > Missouri > Jefferson City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Jefferson City
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Suites Jefferson City 2.5*
Number of rooms: 77
Official Description (provided by the hotel):
Comfort Suites, a Jefferson City hotel near the Missouri CapitolThe Comfort Suites® hotel is conveniently located just four miles west of the Missouri Capitol building. This Jefferson City, MO hotel is minutes from Binder Lake, Carnahan Memorial Garden, Runge Conservation Nature Center, the Cole County Fairgrounds and the 63 Sports Complex. The Jefferson City Memorial Airport is six miles away.As Missouri's capital city, Jefferson City offers an array of monuments, museums and historic attractions. Be sure to visit the nearby downtown area, offering shopping, dining and entertainment.Golfers will enjoy being seven miles from Eagle Knoll Golf Course. Several department chains and specialty shops are nearby for shopping enthusiasts. A variety of restaurants and cocktail lounges are located in the surrounding area.Hotel amenities and features include:Free wireless high-speed Internet accessFree local callsIndoor poolFitness roomYour Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Suites the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! If you're leaving early, a Your Suite Success™ Grab & Go bag is available for the two hours prior to breakfast.Guests will enjoy the free coffee and free weekday newspaper.This Jefferson City, MO hotel provides business travelers with conveniences like free wireless high-speed Internet access in all rooms, large work desks, ergonomic chairs, and access to copy and fax services. The hotel also has a business center with Internet access for added convenience. The conference room accommodates up to 10 people.All spacious suites come with all the amenities of home, including refrigerators, microwaves, hair dryers, coffee makers, irons, ironing boards and cable television with free HBO, ESPN and other premium channels. Keep your electronic devices charged with the recharge device including AC and USB outlets provided in all guest rooms.Laundry facilities are located on the property for added guest convenience.Whether you're traveling on state business, attending a meeting or traveling for leisure, the Comfort Suites hotel is the ideal place for your stay in the Jefferson City area. Think of us as your home away from home. ... more   less 
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Also Known As:
Jefferson City Comfort Suites

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