I booked 2 nights here for my relatives, paid extra & received confirmation for a non-smoking room. The room, upon arrival, reeked of cigarettes. The smell was so strong it lingers on their hair & clothing every-time they go outside. They complained the towels are yellow and blackened in color. The carpet on the floor is sticky. The hotel is old, dirty and worn down. They stuck with it for 2 nights because they do not speak any English.
I was informed when they got back home. I called and spoke to Monica at the front desk about the smoking and condition of the room. She sounds like she cannot careless and just tries to end the conversation. She stated that the prior guest probably smoked and the hotel did not clean it out. I said that that is unfair to the next Guest, whom you charge for a non-smoking room but was put in a smoking one. It is the hotel's responsibility to clean it out or make arrangements so that doesn't happen. To which she replied "Yea.. yea"
So when I asked to speak to a Manager, this is how the conversation goes:
-He's not here right now
-When may I call back for him?
-.... I don't know.... You can call tomorrow
- Is there a particular time or I can just call anytime tomorrow?
- There's no time tomorrow, actually. You can just call
- Do you have a corporate number I can call?
- No, there's no time for that
- No time for a Corporate number??
- Um... hold on. (Heard her asking someone for the Corporate number. She comes back couple moments later) No, actually we're not allowed to give out our Corporate number.
With all that being said, judge for yourself about the practice of this place.
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- Also Known As:
- Baymont Inns & Suites
- Joplin Baymont Inn
- Baymont Inn Joplin