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“Below-average Comfort Inn”

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Comfort Inn & Suites
Ranked #15 of 23 Hotels in Joplin
Reviewed 10 July 2014

I stayed here recently while on a cross-country drive that involved several nights at Comfort Inns. This one was below average for a Comfort Inn. The bed was O.K., but well-used. The staff is not friendly. The standard "free" breakfast was below average, with sausage patties that were so overcooked that they resembled hockey pucks. The breakfast room is in the main lobby, right next to the front door, so there are plenty of flies buzzing around. My advice: Skip this place and stay at the award-winning Quality Inn, which is right next door.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
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2  Thank Nutmeg06878
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LacyBrown, Assistant General Manager at Comfort Inn & Suites, responded to this reviewResponded 11 July 2014

First let me apologize for your experience at our hotel. We've obviously dropped the ball on numerous occasions during your visit. We've tried to make our rooms way above average by completely renovating all of our room with new carpet, curtains, bedroom furniture, lamps, bedding and pillows, as well as new fitness equipment, lobby furniture, and breakfast room furniture. I'm not sure what happened with my staff, I'm proud to say that this is not a regular occurrence. We manage both this hotel and the Gold-award winning Quality Inn behind us and would be pleased to have you as our guest at either property.

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Reviews (125)
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61 - 67 of 125 reviews

Reviewed 21 June 2014

The hotel has a very pleasant atmosphere and our room was very comfortable. The bed linens were plush and the towels weren't thread bare. There are a number of restaurants nearby. The staff was friendly and accommodating.

Stayed: June 2014, travelled as a couple
Thank Lisa1946
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LacyBrown, Assistant General Manager at Comfort Inn & Suites, responded to this reviewResponded 11 July 2014

We appreciate your business and kind words. Thank you for the review, we look forward to having you as a guest of ours in the future.

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Reviewed 5 May 2014 via mobile

Love the service. The staff is great the rooms are great. Very clean hotel would recommend staying here to anyone. And look forward to future stays. The location is great walking distance if ya need food or just wanna grab something from the gas station

  • Stayed: April 2014
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Thank Christina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LacyBrown, Assistant General Manager at Comfort Inn & Suites, responded to this reviewResponded 11 July 2014

Thank you for your review. We appreciate your business and your kind words. And we look forward to having you stay with us in the future.

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Reviewed 15 March 2014

Not too bad of a place. Room would have been tight squeeze for any more than just me. Fridge, closet bathroom all squeezed together. I slept good. No real complaints. I don't know where the "Suites" part of the name came in though.

  • Stayed: February 2014, travelled on business
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Review collected in partnership with this hotel
Thank UStraveler2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
randy s, Director of Sales at Comfort Inn & Suites, responded to this reviewResponded 17 March 2014

We do have 18 rooms that are larger suite type rooms with a sofa couch,desk,and entertainment centers plus we have several larger rooms with Hot tubs, and two very large Executive suites with double king beds and sofa couches as well as hot tubs and larger big screen Tvs. If you are in the area again mention this email and we can upgrade you to one of our suites at no additional cost.

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Reviewed 15 March 2014 via mobile

Bed was VERY comfortable. Loved the pillows! And there were plenty of them. Was clean and comfortable. Bathroom was nice. Towels clean and soft....would like to have had bigger towels but they were so soft I didn't really mind. Room was smaller than most but may have just seemed smaller cause the bed was huge. Had to go swimming in the middle of the night to fins my husband on the other end of the bed. Lol

However, the man in the room next to us was on the phone until well after 10pm, we go to bed before 8 due to work hours, and his tv was on and up loud the entire time. The people ACROSS the hall were LOUD snorers I waS expecting quieter. When anyone used the bathroom on the headboard side it work is up with water flow, it was loud. And appartently someone somewhere doesn't know how to shut a door properly because several slams of a door close to pur room shook our bed. I waS like really? And its a nice place. Would expect that from a no tell motel but this place is a family place. Price was reasonable, but if you can't sleep what good is it?

Stayed: March 2014, travelled on business
2  Thank parkplase
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
randy s, Director of Sales at Comfort Inn & Suites, responded to this reviewResponded 17 March 2014

Thank you for your kind remarks and for pointing out those things we need to address. Not much more we can do to sound proof this 20 year old property. We have recently upgraded the property by adding all new bedding,carpet,curtains,furniture,bathroom tile, flat screen TVs, lighting,art work,new auto entry doors and have added several hot items to our Free continental breakfast and a new fitness center and salt water pool. If you are in the area again we do hope you will give us another try, maybe we can find a room with no neighbors.

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Reviewed 4 March 2014

We stayed one night at this location as we were driving from Chicago to Arizona. The gentleman at the desk when we arrived was very friendly and helpful. When we got to the room he assigned us, it smelled like smoke even though it said it was a non-smoking room. When we called down to the desk, he immediately said he would be up with keys to a new room. The second room he gave us did not smell of smoke.

The bed was very comfortable and we looked forward to a good night's sleep. However, the plumbing in the rooms on both sides of ours evidently had problems. The guests to our left must have all taken showers before they retired. There was a high pitched sound the entire time the shower was on so it kept us awake until everyone had finished...............and they did like long showers. Then early the next morning, the guests in the room to our right started their shower about 5:30 AM. It sounded like someone was doing demolition next door as the noises coming from their bathroom were so loud they woke both my husband and I up as soon as the shower started. Needless to say, we didn't get much sleep beyond that point.

Our guess it that this must be an isolated problem in this hotel as if these noises were prevalent in other areas of the hotel, everyone would be complaining at check-out. Thus our suggestion..................ask for a room that in not near room 229!

  • Stayed: March 2014, travelled with family
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1  Thank Terry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
randy s, Owner at Comfort Inn & Suites, responded to this reviewResponded 7 March 2014

Well it seems to stay a mystery. We have checked all the rooms close to the room you stayed in and as usual no noise when we checked--This does not in any way mean that the issue did not occur--We just cannot seem to make it happen again.. We do thank you for taking the time to mention it to us. Always best at this Hotel to request rooms on 2nd or 1st floor if you are a non smoker,since we do have 10 smoking rooms on our third floor. We do deodorize this floor daily but impossible to eliminate the smoke smell entirely. We are considering going total non smoking but as of this date we do have several regular guest who smoke and simply do not have an alternative for them yet.
It is my sincere wish that when you are our way again you will choose our Hotel. Just bring or mention this email and our guest service agent will upgrade you to a non-smoking suite at no additional cost.
Have a GREAT Spring--may God bless you and your family

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Reviewed 28 February 2014

This was our first time staying at this hotel, we couldn't ask for a better one. There was group of us for Basketball Tournament we had probably total of 17 rooms, when we came into register they had a sign welcoming us to the hotel. The service, rooms & breakfast was exceptional, I loved in the rooms they had different size of pillows to use, since I am not a big fluffy pillow person. I would definitely stay at this hotel or recommend it to friends.

  • Stayed: February 2014, travelled with friends
    • Value
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Review collected in partnership with this hotel
Thank Tammi B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
randy s, Director of Sales at Comfort Inn & Suites, responded to this reviewResponded 3 March 2014

We always enjoy having the various sports groups here in Joplin and especially those who stay with us at the Comfort Inn. Thank you for your kind remarks and we hope to see you again soon.

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Additional Information about Comfort Inn & Suites

Address: 3400 S Range Line Rd, Joplin, MO 64804-4429
Phone Number:
Region: United States > Missouri > Joplin
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 23 Hotels in Joplin
Price Range: £58 - £121 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Comfort Inn & Suites 2*
Number of rooms: 82
Reservation Options:
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Also Known As:
Comfort Hotel Joplin
Comfort Inn And Suites
Comfort Inn Joplin
Joplin Comfort Inn

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