I checked in very late (after midnight) and the woman working the overnight shift as well as the security guard were both very nice and helpful. Also the young lady delivering my room service at 6:00am was delightful. The room was clean and exactly as you would expect when staying at a full service Marriott. The only issue I had was use of the parking garage and not getting adequate information from the front desk regarding it's use. When checking in the agent asked if I'd parked in the garage and I told her yes, which resulted in the parking charge automatically being charged to my room, which is fine. Upon checking out, however, I was not given any instruction on how to exit the garage and was unaware I needed to ask.
There is a booth at which you either pay or swipe your room key to get out. I had just checked out and therefore returned my keys to the front desk. There was nothing/no one at the garage booth to help. For a number of years I managed the front desk at various hotels. Seeing that the first item on my bill was the parking garage use is something these front desk agents should pay attention to and let the guest know that they need to retain their keys in order to exit the parking lot.
Because of the lack of information I ended up paying twice, once at the pay station and once charged to my room. Upon calling I was told by a front desk agent that, "this happens all the time." While she assured me there should be no problem being refunded the extra charge, I lost a little faith in the staff. As I said this is something that they should notice when a guest is checking out, particularly if it has happened more than once.
- Official Description (provided by the hotel):
- Kansas City Marriott Downtown puts travelers in the heart of a lively downtown. Guests staying at our hotel in Kansas City, Missouri are just steps from the Power & Light District, with shopping, great restaurants, and vibrant nightlife. Kansas City Chief’s football, museums, jazz clubs and shopping at Crown Center and the Plaza, are minutes away. Our premier hotel has two distinct towers: the Marriott Tower and the Muehlebach Tower which offer 983 luxury guest rooms and nearly 100,000 sq ft of diverse function space. Kansas City Marriott Downtown is the KC's most popular venue for civic and social galas. ... more less
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- Also Known As:
- Kansas City Marriott Downtown Hotel Kansas City
- Marriott Kansas City