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“Awesome Stay”

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InterContinental Kansas City at the Plaza
Ranked #8 of 109 Hotels in Kansas City
Certificate of Excellence
Lincoln
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Awesome Stay”
Reviewed 19 August 2011

My sister and I stayed here the end of July. The weather was super hot but the pool was super cool. Very relaxing. Initially had a room that was not facing the plaza but the staff moved us for the 2nd night, as rooms freed up. Our second room was great, very roomy and a balcony looking out onto the plaza.

  • Stayed July 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank sunandjo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review, 26 August 2011
Dear Guest,

So glad you enjoyed your stay with us! Thanks for choosing the InterContinental and for posting your comments on Trip Advisor.

There is no better place to spend a July day than in our pool, so we're happy you were able to relax and enjoy. The room you were moved to on the second day of your stay was a "deluxe" room. Personally, these are my favorite rooms as the additional square footage inside the room along with the over-sized balcony are very welcoming....plus you can't beat the view of the Plaza.

Again, thanks for staying with us and we hope you return soon!

Sincerely,

Don Breckenridge
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (453)
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Surprise, AZ
Level Contributor
164 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 11 August 2011

When traveling to KC we always stay in a Plaza-View Suite on the Concierge Level. InterCon has switched their reservation call-center to India and even though I was on the phone with the reservationist for 20 minutes my reservation was not correct upon arrival. Luckily the staff at the InterCon was able to move us to the correct room type without too much pomp & circumstance.

+ Fantastic service
+ Sweeping views of The Plaza
+ Amenities you expect from the InterCon.
+ Concierge level worth it at this location with multiple food and drink services throughout the day in a beautiful setting with Plaza Views.
+ Doorman, valet, and bell staff provide unequalled service
+ Comfortable beds, plenty of space to entertain or work.

- High Speed internet not included in room rate, not even on concierge level or for club members.
- Hotel not as clean or well maintained as in years past. No longer "standard of the world".
- Balconies are undergoing repair leading to early morning noise
- Hotel showing lack of maintenance. We had electrical and plumbing issues during our stay that were never resolved after repeated phone calls.

Overall: InterContinental Kansas City at the Plaza is showing it's age and is not run as well as it was when it was The Fairmont. That said it remains the nicest hotel in Kansas City and will not disappoint if you want a hotel within walking distance to The Plaza. On a scale of 1-10 with 10 being the best the InterCon easily scores an 8.

Room Tip: Any Plaza View room will reward you, especially Thanksgiving-New Year's Eve when The Plaza light...
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  • Stayed August 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Hi_Fi_Guy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review, 12 August 2011
Dear Guest,

Thank you for posting your feedback relative to your recent stay with us. Please know we appreciate all your positive comments and your recommendation to others to stay here. We are a bit disappointed and surprised to learn you feel our cleanliness and maintenance have slipped some from recent years. These areas are a major focus each day, both from a standpoint of human and financial resources. Fortunately, we receive consistently high praise from our guests about the way the hotel is maintained. I apologize if we missed a few details while you were with us.

Again, thank you for posting your comments and we'll look forward to serving you again in the near future.

Sincerely,

Don Breckenridge
General Manager
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omaha
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 August 2011

Best vacation ever! The staff was attentive, pool and rooms were awesome! We were able to meet soem fun people- even some rock stars! and had a throughly fabulous time!The only negative was lunch poolside... order from the restaurant, it's better!
We'll definitely be back.

Room Tip: ask to upgracde your room! they do their best!
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  • Stayed July 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank wine2goOmaha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review, 12 August 2011
Deat Guest

Best vacation ever! Wow! So glad you enjoyed your stay with us. Thanks for posting your review and thanks for choosing the InterContinental Kansas City. We'll look forward to welcoming you back when you return to our great city.

Sincerely,

Don Breckenridge
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Blacksburg, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 August 2011

Caveat – this is the first time I have ever been to Kansas City and therefore have not stayed at another hotel nearby.

The InterContinental hotel is a very, very nice hotel. Rooms are huge and gorgeous, staff very friendly, and it is a great location. I understand this is a 4 diamond hotel and thus they probably charge whatever they want for anything, but the cost of internet and parking is ridiculous compared to other hotels I have stayed at in major metropolitan areas (read: others are free), the hotel restaurant is very friendly but food quality is less than to be desired at such a hotel (again, AAA 4 diamond), and other simple amenities such as a refrigerator or microwave are missing from standard rooms. The business center was lacking. On top of this, after paying 60$ so I could have wireless internet for the week in my hotel room (rip-off!), I had to pay to use the business center computers (1.95$ per 5 minutes) to access my email for something to print, and then pay to print it. Would I stay at again? Probably not. It was a very nice place if you want to splurge, but the value is not there.

  • Stayed August 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank jags7777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review, 8 August 2011
Dear Guest,

We are glad you felt our hotel was fabulous and luxurious!

Please know our parking and internet access charges are based on market place conditions and they are very competitive with what the other hotels in the area charge. They are less than what is typically charged by the hotels located in the downtown area.

Additionally, we do charge fees for usage of the dedicated business center, however, there is no charge to use the internet kiosks. There are two kiosks located across from the front desk and three kiosks on the ballroom level. These kiosks have dedicated printers and typically satisfy the business center needs of a majority of our guests.

We do appreciate you staying with us and thanks for posting your feedback on Trip Advisor. We understand there are less expensive lodging options in Kansas City and near the Country Club Plaza, but considering our product, our service standards and our superior location, a very large majority of our guests see the value in paying $20 - $30 more than the other hotels adjacent to the Plaza.

We hope to have the opportunity to serve you again in the future.

Sincerely,

Don Breckenridge
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Indianapolis, Indiana
Level Contributor
67 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 2 August 2011

Overall, the place is OK. The rooms are clean and the bedding is soft and comfortable. The hotel is in the Plaza are of KC and its hard to find inexpensive food nearby. The hotel has some very dated features, i.e., the carpet looked very old and is ready for replacement. The bathroom is a nice size and everything worked Ok....but the bathroom is tiled in marble and looks like someone threw cleaner on it that stained the marble finish.

The TV in the room was flat panel but the channel selection was very limited. It didn't AMC and I missed my tv show Breaking Bad. To add insult to injury, the FOX news channel was dropped today. When I called the front desk to inquire about the channel not being on anymore, I was transferred to another phone and then the call went dead.

As the headline says, this was for a conference but if it weren't for that, I wouldn't have been here.

So the hundred dollar question. Would I recommend this to a friend....probably not. There are better choices available in the area that offer more value for the dollar and far more modern.

  • Stayed August 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank daf62757
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review, 3 August 2011
Dear Guest,

Thanks for sharing your thoughts regarding your stay with us. We're pleased you found your room to be clean and the bedding very comfortable.

The guestroom corridor carpeting is in need of replacement. The custom made carpeting has been ordered, along with new wall covering, and will be installed as soon as it is received. This is only one component of several exciting renovation projects that will be completed over the course of the next six months providing an even more exclusive four-diamond experience for our guests.

Please accept my apologies for the issue with the Fox News channel. Our providor had a mechanical malfuntion, which caused us to lose the Fox channel on August 1. The feed has been restored and the channel is back in service. We understand the inconvenience this caused you.

Sincerely,

Don Breckenridge
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lawrence, KS
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 August 2011

We just spent the weekend at the InterContinental KC and paid for a room on the Concierge Level of the hotel. It was worth every penny, especially when you consider the amount of free food and drink you can have via the lounge on that floor. The person running the lounge is also wonderful and takes care of anything you need, like hard to get dinner reservations. The pool area was great and being right next to the Plaza gives you everything you need within walking distance.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Jayhawk_in_Lawrence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review, 2 August 2011
Dear Guest,

Thanks for sharing your thoughts on the value of upgrading to the Concierge level and thus, use of the 11th floor Concierge's Lounge. We're glad you enjoyed the experience!

We're also happy to learn you enjoyed all aspects of your stay and found time to relax by the pool.

We would appreciate the opportunity to serve you again the next time you are in our great city!

Sincerely,

Don Breckenridge
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
FL
Level Contributor
54 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 30 July 2011

Very nice property in Kansas City, within walking distance of The Plaza shopping district. I had a king suite which was very roomy and well kept. The hotel has a good fitness center, but could have a bit more cardio equipment. I couldn't tell for sure, but it seems they offer memberships to the fitness center to locals and it was always busy. Breakfast was overpriced, as is typical, so I opted for Starbucks over in The Plaza, on subsequent mornings. Free coffee in the lobby in the AM. Overall though, a positive and pleasant stay. I would stay here again if life brings me through Kansas City again.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tracey T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review, 31 July 2011
Dear Guest,

Thanks for letting everyone know you had a positive and pleasant stay with us and will be returning the next time you are in Kansas City. Please know we appreciate and value your business.

Sincerely,

Don Breckenridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about InterContinental Kansas City at the Plaza

Property: InterContinental Kansas City at the Plaza
Address: 401 Ward Pkwy, Kansas City, MO 64112-2102
Phone Number:
Region: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Kansas City
#5 Romantic Hotel in Kansas City
#12 Business Hotel in Kansas City
#12 Family Hotel in Kansas City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — InterContinental Kansas City at the Plaza 4*
Number of rooms: 366
Official Description (provided by the hotel):
Welcome to the InterContinental Kansas City at the Plaza, where you will find impeccable service and all the luxuries you have come to expect from an InterContinental Hotel. Our luxuriously appointed guest rooms and superb meeting facilities are all just steps away from the Country Club Plaza entertainment district. ... more   less 
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Also Known As:
Intercontinental Kansas City At The Plaza Hotel Kansas City
Kansas City Intercontinental
Fairmont Hotel Kansas City

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