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“Not for the money they are charging........”

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InterContinental Kansas City at the Plaza
Ranked #6 of 108 Hotels in Kansas City
Certificate of Excellence
Tecumseh, Michigan
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Not for the money they are charging........”
1 of 5 bubbles Reviewed 17 September 2013

The noise from the hallways comes right into the rooms. A colleague of mine had to change rooms because the music from the band playing in the lobby came right up into her room. I was in room during a break when Housekeeping came by at 10am. I told them I would be leaving in 5 minutes. They didn't come back until 7:15pm, and then they only made the bed..... they didn't empty trash or clean. My toilet wouldn't flush unless I held the handle down for 17 seconds (I timed it to be sure), if you are going to spend this kind of money on a room, don't you expect Internet service? Not here, unless you want to pay extra for it. And this is the 1st hotel room I have ever stayed at that did not have ESPN in the room. The Plaza is a great area, but you don't need this hotel to enjoy it!

Stayed September 2013, travelled on business
Helpful?
1 Thank MaxPower6868
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review, 18 September 2013
Dear Guest,

Please accept my apologies for your unpleasant experience. It would be greatly appreciated if you would contact me at dbreckenridge@kansascityic.com so I may get more details from you and make amends.

So you know, we do indeed have ESPN.

Sincerely,

Don Breckenridge
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,450 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (443)
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English first
Bartlett, Tennessee
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed 16 September 2013

Just finished spending the weekend in Kansas City at the Intercontinental the bar staff was excellent the breakfast was great, room was great the only thing to complain was no shuttle service. Airport shuttle would be good. Price of rooms are a little steep guess I'm just a fruggle person.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank weberus3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review, 17 September 2013
Dear Guest,
'
We're pleased to learn you enjoyed your guestroom, the dining experience in the Oak Room and our bar staff.

As for shuttle service, given that we are just a few steps from the Country Club Plaza and their 15 square blocks of restaurants, bars and stores, it is a request we rarely receive.

We'll look forward to serving you again the next time you are in town!

Sincerely,

Don Breckenridge
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
63 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 7 September 2013 via mobile

The ICKC sets a standard among Kansas City hotels. It's location is perfect along Brush Creek and Country Club Plaza. It's very close to nice restaurants, Seasons 52 is our favorite, and some awesome shops. Williams-Sonoma is just across the way and always has something going on. Our favorite shop is probably The Better Cheddar. It started as a sandwich and cheese shop and has turned into so much more! All within easy walking distance for most everyone.

Staying at the ICKC we always stay on the concierge level. It's a little more expensive but so worth it. A light breakfast is served. Snacks are most always available and an assortment of drinks. In fact, they have a machine that makes a latte as well as Starbucks and you don't pay $5 a cup! That pays for it for us right there. Not to mention the concierge, very knowledgeable and a great resource for getting a reservation. Concierge Craig, in fact, got us a reservation we were unable to get ourselves.

We have yet to visit the bar and restaurant onsite but things always look busy.

Nice hotel, great crowd, perfect location.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NavyDevilDoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review, 9 September 2013
Dear Guest,

Thank you for posting your feedback on Trip Advisor! We're very happy to learn you enjoyed your stay.

Please know we will share you comments with Craig.

We all look forward to serving you again the next time you are in Kansas City!

Sincerely,

Don Breckenridge
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
watertown
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 4 September 2013

I'm pretty big with first impressions and the InterContinental in Kansas City didn't disappoint. Upon entering the hotel the decor gave me a sense of sophistication and class. The employees at the front desk and concierge were all very friendly and quite attentive. I thought that the accommodations were fantastic; the rooms were clean and quite spacious with comfortable beds, wireless internet, with a balcony that overlooked the pool and a view of the Country Club Plaza.

The Oak Bar, located just off the lobby was pretty cool with live music weekend nights. The bar boasts a wide range of liquors, including 40 kinds of beers; the only unfortunate thing was that none of the beers were on draft (nothing major). The appetizers from the bar menu were also quite delicious.

Being that this was my first time in Kansas City, the location couldn’t be more perfect. Walking distance to the Country Club Plaza which is a fifteen-block outdoor museum surrounded by shopping, dining and entertainment venues.

If you want to explore and experience some nightlife a 5 minute cab ride can take you to the entertainment district of KC, Westport. From local bands to national touring acts you can catch top notch entertainment here. Had an absolute blast in KC, and it was primarily a business trip.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank erik r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review, 5 September 2013
Dear Guest,

Thank you for the very kind comments regarding the many aspects of your stay. We're obviously happy to learn how much you enjoyed everything.

We would appreciate the opportunity to serve you again the next time you are in town.

Sincerely,

Don Breckenridge
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
162 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 bubbles Reviewed 29 August 2013

Our 7th year stay at the IC. We have alway enjoyed our stay and we are still appreciating the hospitality in the lounge. This year I have special thanks to housekeeping. I realized the next day I left a jacket in the room and called to leave word with housekeeping to hold it. I got a call back from Ms Curry, head of housekeeping, to tell me it would be at the front desk. In all the hundreds of hotel stays we have had over the years only once did I get such a quick and helpful response to my housekeeping difficulty. Many, many thanks. I love those jackets. It turned out to be two jackets I left. We picked them up on the way back from Jefferson City on the way to the airport. Again, many thanks. It is appreciated.

Room Tip: The view looking down on the Country Club Plaza is very nice
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  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kathleeenw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review, 30 August 2013
Dear Guest,

Thank you for posting your 5-star experience on Trip Advisor!

Please know we appreciate your loyalty to the hotel during the last seven years and we look forward to serving you many times in the future.

We will be sure to share your comments with Ms. Curry!

Sincerely,

Don Breckenridge
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
Level Contributor
83 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 bubbles Reviewed 12 August 2013

Stayed at the hotel again after a 15 year gap. The hotel feels old. The owner or Intercontinental has not put much money into the property and it shows. It looks like a Ritz Carlton circa 1995. The room was fairly basic but large. The bed was just ok by recent hotel standards and the bedding felt "moist". The front desk attendant who checked us in was very efficient and welcoming given the late hour of our arrival. The front desk staff in the morning were rather cold and perfunctory. More like the post office than a hotel. The wait staff at the restaurant for breakfast were friendly and welcoming. The restaurant itself was nice and bright but again seemed like it had not been updated in many many years. I don't know where the Intercontinental chain is trying to position itself against peers but this property doesn't do much for the brand.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tkyrnr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review, 13 August 2013
Dear Guest,

Thank you for your feedback.

We're glad you found your room to be large and enjoyed the service provided by our staff.

It was a surprise to learn you felt the hotel looked "old". There has been extensive renovations in the last five years including all guestrooms, all corridors, the lobby, the restaurant and lounge, the 11th floor Concierge's lounge and the rooftop meeting space.

Last week, we were awarded the AAA four-diamond award for the 22nd consecutive year and three weeks ago, we were selected as the "Best Hotel in Kansas City" by the readers of Ingram's magazine for the 5th consecutive year.

Sincerely,

Don Breckenridge
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St Louis
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 9 August 2013

This previously was a Ritz Hotel. It is luxe with the old world feeling of paneled walls and antique furniture in the public spaces. The staff is well trained and friendly like one expects, but doesn't always find in beautiful hotels. I opted for a larger room. it wasn't that much more expense than the standard room and worth it. There was a small balcony with table and two chairs overlooking the Plaza and beyond it the midtown area highrises. The bed was bliss. there were black out shades which i like when traveling. Nice closet space with iron and digital safe. Beautiful bathroom, but I had water saving showers in hotels. Not as refreshing as a shower should be no matter how your turn the dial to change the tiny beads of water. The pool deck was overflowing (holiday weekend) and the water refreshing. The hotel wasn't that expensive and definitely worth the price.

Room Tip: all the rooms have a view. the higher the better.
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  • Stayed July 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DrBStL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review, 12 August 2013
Dear Guest,

Thanks for staying at the InterContinental Kansas City and for awarding us your 5-star rating!

We look forward to another opportunity to serve you the next time you are in our great city!

Sincerely,

Don Breckenridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about InterContinental Kansas City at the Plaza

Property: InterContinental Kansas City at the Plaza
Address: 401 Ward Pkwy, Kansas City, MO 64112-2102
Phone Number:
Region: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Kansas City
#5 Romantic Hotel in Kansas City
#12 Business Hotel in Kansas City
#12 Family Hotel in Kansas City
Price Range (Based on Average Rates): £££
Hotel Class:4 star — InterContinental Kansas City at the Plaza 4*
Number of rooms: 366
Official Description (provided by the hotel):
Welcome to the InterContinental Kansas City at the Plaza, where you will find impeccable service and all the luxuries you have come to expect from an InterContinental Hotel. Our luxuriously appointed guest rooms and superb meeting facilities are all just steps away from the Country Club Plaza entertainment district. ... more   less 
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Also Known As:
Intercontinental Kansas City At The Plaza Hotel Kansas City
Kansas City Intercontinental
Fairmont Hotel Kansas City

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