Overall this is a nice hotel, but is starting to show its age. I have stayed here a number of times for the location and service. The staff is very nice, but understand that if you want an upgraded room you will probably have to be an Ambassador member. This is fair but not standard for other Intercontinental properties.
There are two sections to the hotel - the tower, which has nice but very small rooms, and the west wing, with much larger "deluxe" rooms. In general I prefer the wing to the tower as the rooms are much larger and all have a good view of the Plaza. The concierge lounge is on the 11th floor in the tower, so if you use this it is a little bit of a walk from the wing, but not too big of a deal. Parking is very convenient with the garage on site. You can self park easily and so far I have not been charged for self parking, even though the state that there is a $15.00 charge per night. Valet is $18.00 per night.
The room descriptions on the website are generally accurate - just keep in mind that the tower rooms are small, and there is a poor view out of the back side. All of the deluxe rooms will have a good view of the plaza.
One minor issue - the HVAC was not working well in my room. Likely due to the recent change of weather (warm to very cold) but had I been there more than one night I would have requested maintenance.
- Official Description (provided by the hotel):
- Luxury and elegance amidst Kansas City's finest in shopping and dining, the InterContinental Kansas City at the Country Club Plaza is the destination for leisure and business travel. The hotel completed a very extensive renovation in March 2017, giving a contemporary feel to a landmark hotel in Kansas City's premier location for shopping, dining, and entertainment. ... more less
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- Also Known As:
- Intercontinental Kansas City At The Plaza Hotel Kansas City
- Kansas City Intercontinental
- Fairmont Hotel Kansas City