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“Exceptional Hotel”

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InterContinental Kansas City at the Plaza
Ranked #6 of 108 Hotels in Kansas City
Certificate of Excellence
Chicago, Illinois
1 review
“Exceptional Hotel”
5 of 5 bubbles Reviewed 3 May 2014

I have stayed at quite a few hotels in the past several years and this was one of the best as far as service, cleanliness and courtesy. I was there for a conference and did not really leave the hotel but when I did anything I needed was nearby in walking distance. The bar by the lobby was very nice with good live music and the Bartender, Ben Parks was very professional courteous and helpful. All around this was a great place to stay with a great staff catering to all of your needs.
August Monteleone

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank August M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review, 5 May 2014
Dear Guest,

Thank you for sharing your experience on Trip Advisor!

For you to say the hotel's service and cleanliness levels, along with the courtesy of our staff, is amongst the best you've seen is truly an honor! Please know we will share your comments with Ben and our entire team.

Please stay with us the next time you are in Kansas City. We will all look forward to the opportunity to serve you again!

Sincerely,

Don Breckenridge
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,451 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (443)
Date | Rating
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English first
Trumbull, Connecticut
Level Contributor
124 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 1 May 2014

if you are in the kansas city area and want a fabulous hotel with impeccable service, then this hotel is for you. the service here is by far amongst the BEST that I have experienced. kudos to mirella welsh and jon at the concierge desk for their stellar service and care. i look forward to my next business trip here. thanks for making my stay very enjoyable and for treating me like ROYALTY

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tracie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review, 2 May 2014
Dear Guest,

We appreciate you staying with us and sharing your experience on Trip Advisor!

It sounds like this might have been your first stay with us and it makes us very happy to know you plan on returning. We're glad you found the service to be impeccable to the point you felt like Royalty. This is always our goal!

We'll be sure to share your feedback with Mirella and Jon. I know they will appreciate learning how much you enjoyed their service.

Whenever I may be of service during any of your stays, please do not hesitate to contact me at dbreckenridge@kansascityic.com.

Sincerely,

Don Breckenridge
General Manager
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Branson, Missouri
Level Contributor
79 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 29 April 2014

We have stayed at this InterContinental a couple of times before and have always had a pleasant stay. This time we took our 10 year old son. We arrived around 3:30 and our room was not ready so we were given accesses to the Vip Lounge on the 11th floor for our stay and would get a call when our room was available. Our son loved this perk.... Great view and all the pop and juice you could want. With access to the Vip Lounge you get breakfast, happy hour, desserts, coffes, etc.... We truly enjoyed our visit with Kent who works the mornings on Saturday and Sunday in the Vip Lounge, what a great asset he is to this hotel so enjoyable to visit with and kind. Our room was on the second floor facing the plaza with a sliding glass door no balcony. We have stayed in much nicer rooms here before but it was clean and still a good room. The higher the floor the better the view. The hotel was full during our stay. We had used a gift certificate we had purchased from a fundrasier that had been purchased from the hotel (not donated by the hotel) when I went to make reservations ahead of time I was told that due to capacity that we would not be able to use it to reserve a room. I was nice and just asked the young women since the certificate was purchased and not donated it did not seem right for me to be denied the use of it at any time. She agreed and told me she would visit with someone else and call me back. She returned my call promptly and we were allowed to use the certificate. Another Great Stay Here. We will return.

Room Tip: Get a higher floor for better views. If your room is not ready at check in time ask for the Vip Lou...
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ShellyBranson_MO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review, 30 April 2014
Dear Guest,

Thank you for sharing your thoughtful remarks on Trip Advisor. We consistently hear from our guests about the great value received when upgrading to a room on the Concierge Level.

We're very glad your stay with us was a wonderful experience for your entire family! Please know we will be sure to share your feedback with Kent, along with our thanks for providing you with the level of service guests should expect when staying at a AAA four-diamond hotel.

We'll look forward to your return visit!

Sincerely,

Don Breckenridge
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Des Moines, Washington
Level Contributor
147 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
5 of 5 bubbles Reviewed 28 April 2014

The Intercontinental Kansas City at the Plaza is a beautiful, well maintained hotel. The staff provide impeccable service and the location is great for restaurant and boutique shopping access. Our room had a great view.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MaryElle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review, 30 April 2014
Dear Guest,

Thank you for sharing your experience on Trip Advisor.

We appreciate your descriptions of the hotel as beautiful and our service impeccable! We're glad you were able to enjoy the hotel's spectacular location and the amazing view of the Country Club Plaza.

Please stay with us again the next time your are in town. It would be our pleasure to serve you again!

Sincerely,

Don Breckenridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 26 April 2014 via mobile

Just returned from a 2 day meeting at this hotel. Rooms were very nice as was the lobby. Our group was able to get a good group rate. There were several problems. Internet was slow, restaurant was slow, average and expensive. Because the hotel was older meeting rooms had columns that obstructed views. Location was near the entertainment area with restaurants, bars and shopping which was nice. Without the discounted room rate the hotel would get a lower rating, especially for a business meeting.

Stayed April 2014, travelled on business
Helpful?
Thank KI57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review, 28 April 2014
Dear Guest,

We're happy to learn you enjoyed your guestroom, the lobby and the hotel's location in the heart of the Country Club Plaza. It is, however, disappointing to hear that our service with internet access and in the restaurant was slow. Please accept my apologies for this.

So you know, the hotel has about 30,000 square feet of meeting space comprising many different meeting rooms. A very large majority of this space does not have any pillars. Two rooms do have support pillars and are frequently requested by Meeting Planners due to the view they offer. These two rooms can typically be set-up in a way so the pillars do not obstruct anyone's view.

We do appreciate your feedback and hope to have another opportunity to serve you again in the near future.

Sincerely,

Don Breckenridge
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix, Arizona
Level Contributor
45 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 21 April 2014

This is an older hotel on the edge of the Plaza known to many as the Alameda or the Ritz. I found the hotel to be very nice with good beds. Good music downstairs and great views from the concierge bar on the 11th floor, where we were taught the history of Kansas City by Craig Wotter. All in all a great team at this hotel.

Room Tip: ask for a room with a plaza view
See more room tips
  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Foozeroo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review, 23 April 2014
Dear Guest,

Thank you for staying with us and for posting your 5-star experience on Trip Advisor!

We're glad you enjoyed the comfortable bed, the incredible view of the Plaza and your time in the 11th floor Concierge's Lounge! There is great value in upgrading to the 10th or 11th floor so you make take advantage of the complimentary food and beverage offerings served in the Lounge. We'll be sure to let Craig know you mentioned him by name.

Please stay with us again the next time you are in Kansas City!

Sincerely,

Don Breckenridge
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manhattan, Kansas
1 review
5 of 5 bubbles Reviewed 19 April 2014

This was my first time staying at the intercontinental and it exceeded my expectations by far. All of the staff were so nice and really made my experience great by going above and beyond their duties. The view of the room was gorgeous and a wonderful place to see the plaza lights. Plus it was a close walking distance to everything on the plaza so we did not have to worry about driving. I am definitely going to be coming back to the Intercontinental and would recommend this hotel to anyone

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LeAnn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review, 21 April 2014
Dear Guest,

Thank you for staying with us for the first time. We're very glad it was an amazing stay!

Please stay with us again the next time you are in the Kansas City area!

Sincerely,

Don Breckenridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about InterContinental Kansas City at the Plaza

Property: InterContinental Kansas City at the Plaza
Address: 401 Ward Pkwy, Kansas City, MO 64112-2102
Phone Number:
Region: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Kansas City
#5 Romantic Hotel in Kansas City
#12 Family Hotel in Kansas City
#12 Business Hotel in Kansas City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — InterContinental Kansas City at the Plaza 4*
Number of rooms: 366
Official Description (provided by the hotel):
Welcome to the InterContinental Kansas City at the Plaza, where you will find impeccable service and all the luxuries you have come to expect from an InterContinental Hotel. Our luxuriously appointed guest rooms and superb meeting facilities are all just steps away from the Country Club Plaza entertainment district. ... more   less 
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Also Known As:
Intercontinental Kansas City At The Plaza Hotel Kansas City
Kansas City Intercontinental
Fairmont Hotel Kansas City

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