I came to the Crowne Plaza without high expectations as it is three-star hotel, but I was still EXTREMELY disappointed. Had I made my reservations through the hotel rather than a third party, I would have immediately checked out. Upon arrival by car on a Tuesday afternoon, we waited for quite some time at the hotel entrance for someone to greet us (bellman, valet), and when no one arrived, I took all of our bags from the car and went in. The girl at the front desk informed me that they only had self-parking (no problem), and she didn't know where the bellman was, but we could take the parking garage elevator directly to our floor. SOOOO, I went back to the car, reloaded our luggage, came back to the front desk and checked in, and then self-parked for what she told me was a $7/day rate, but it was actually $13. Parking spaces near the elevators were scarce, and the hotel really should have someone available to assist with luggage. My first impression of the hotel floor was "HOW FILTHY!"...banged up walls, peeling wallpaper, dingy lighting and disgustingly dirty carpet. My daughter and I went to "our room," and opened the door to find an opened suitcase on the luggage rack! Someone from the front desk brought us keys to the correct room, and I offered to give her the keys I had to the other guests' room! Unbelievable. Our room was in slightly better condition than the halls, but our toilet was obviously not cleaned after the previous guest checked out. Ugh!
Overall: no valet parking, no bell service to be found, polite but incompetent front desk staff, no concierge, horrible breakfast in the restaurant, filthy and in desperate need of renovation, not for the traveler who values their personal safety/security.
- Official Description (provided by the hotel):
- Welcome to the Crowne Plaza Kansas City. Conveniently situated in the heart of downtown Kansas City's Power & Light Entertainment District adjacent to the Bartle Hall Kansas City Convention Center, this luxurious Crowne Plaza Hotel offers stunning views of historic downtown Kansas City. The Crowne Plaza Kansas City is located within walking distance to the Power & Light District, H&R Block and the Sprint Center Arena. We have nine spacious, high-tech meeting rooms to meet your needs. Take a dip in the outdoor heated pool, work out in the fitness center, grab a bite at the City Grill, enjoy a drink at the City Bar, or wake up to a nice Latte in our Starbucks. Rooms come fully equipped with free high speed Internet access, a work desk, and room service. Your comfort is our top priority. Whether for business or leisure, vacation, traveling, or simply getting away for an evening, Crowne Plaza Kansas City is the place to meet. Within minutes of the Kauffman Center for the Performing Arts, Midland Theater, Crown Center and the County Club Plaza, the Crowne Plaza Hotel is centrally located to all retail and entertainment venues Kansas City has to offer. ... more less
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- Also Known As:
- Crowne Plaza Kansas City
- Kansas City Crowne Plaza