This is one of my more difficult reviews to write. Nothing was really awful nor outstanding about this hotel. We are a working class family and we work hard so that we can take little trips when we can. My usual hotel expenditure is never more than $100 a night and thanks to TripAdvisor and my Kansas Farm Bureau Discount or AAA Discount, I have been able to stick to that budget. We were lucky enough to get tickets to Paul McCartney at the Sprint Center. I thought that it would be a wonderful change to stay downtown and walk to and from the concert. I used AAA and got a King suite at this hotel for $218 plus lots of taxes. We arrived, parked in the garage and used parking elevator to get to lobby to check in. There was a convention of home jewelry selling ladies downtown as well as the Paul McCartney contingent, so there were about four people in line in front of me to check in. Check in was smooth. Young lady seemed nice but offered NO directions to room, NO local information, NO parking information, NO hotel amenity information. Just took my credit card and ID, gave me my room key and that was it. A slew of elevators made sure there was never a long wait to use them. Our room on the 12th floor was clean and very roomy. View was pretty cool until, as we were gawking at the tall buildings, we noticed suspicious activity in a car lot below our room. Man exits his car and relieves himself right in front of our eyes. Whee!
Bed was comfortable. Bedding was something you would expect for a hotel half the price of this one. We stayed at a new $79 a night Sleep Inn in Texas earlier in July and enjoyed soft duvets and premium bedding. This was just meh--kind of crochet style white cheap bedspread. We used the pull out couch and the bedding was crammed into a plastic sack in the closet. Bedspread had brown stains...
We returned late to the hotel after the concert. I will say right now that the lovely "official" photo of this hotel is like a glamour shot. Cut out a lot of the shine, lights and glitz to reveal the real deal. We cut through several courtyard type well lit areas coming back to hotel that night. As we came through the last courtyard, we could either turn left and go down a little alley then make a right @ 14th (I think) and then right onto Wyandotte and hotel would be on right. Or we could come up the well lit drive/alley right next to the hotel, directly below that lit up Crowne Plaza light on the building, pass the parking garage and hit the corner of the building, make a right and there would be the front door. Stupidly, even though I should know better because I'm originally from a large city, I chose the shorter option of cutting up the alley past the parking garage. Of course a very large, tall man approached us. "Folks, I have to ask you a question...Now I'm a good guy, I'm a good guy..." I looked him in the eye and said, "We're just going to keep on walking, thanks." Another ten feet or so and we were at the corner of the hotel, made that right turn and the front doors were right in front of us. I am not going to ding the hotel on this bad choice that I made, but I am going to say that I saw no security hanging around and this was pretty late at night after an event at the Sprint Center. The next morning we were out and about in the hotel common areas several times as we loaded our car, got breakfast at Starbucks and just explored a little. As we exited the elevator to the lobby, a staff member cheerfully said, "Good morning!" My husband replied, "Good morning, how are you?" to which there was no reply. Evidently only a good morning greeting is required, beyond that don't expect much. I saw staff in name badges each time we were milling around and never once did anyone really greet us or ask us about our stay. Comparing again to the $79 Sleep Inn where every time we came or went (a lot) we were smiled at, asked how we were, offered advice on tourist attractions... I felt like this was a very impersonal stay. Some people like impersonal and that's great--but when I spend over twice my nightly hotel budget--I would like to feel like I got a little bang for my buck. I read other reviews of this hotel and when people complained, the manager seems to have a habit of replying with "you should have let me know before you left." To this I say, "Let WHO know?" I have no idea what you looked like or who you were. Our exit papers shoved under our room door said we could just leave our keys in our room and we would be magically checked out. And really, what would I have said had I gone to the front desk to complain. "I feel neglected and like one of a great herd?" How silly would that have been? Although I absolutely should have come right to the front desk that night after the guy approached us in the alley. That was my bad, but I was pretty freaked out.
Sorry this has been so long winded. My bottom line: I would probably try one of the other downtown hotels if Paul McCartney came back to KC and I was lucky enough to get tickets, :).
- Official Description (provided by the hotel):
- Welcome to the Crowne Plaza Kansas City. Conveniently situated in the heart of downtown Kansas City's Power & Light Entertainment District adjacent to the Bartle Hall Kansas City Convention Center, this luxurious Crowne Plaza Hotel offers stunning views of historic downtown Kansas City. The Crowne Plaza Kansas City is located within walking distance to the Power & Light District, H&R Block and the Sprint Center Arena. We have nine spacious, high-tech meeting rooms to meet your needs. Take a dip in the outdoor heated pool, work out in the fitness center, grab a bite at the City Grill, enjoy a drink at the City Bar, or wake up to a nice Latte in our Starbucks. Rooms come fully equipped with free high speed Internet access, a work desk, and room service. Your comfort is our top priority. Whether for business or leisure, vacation, traveling, or simply getting away for an evening, Crowne Plaza Kansas City is the place to meet. Within minutes of the Kauffman Center for the Performing Arts, Midland Theater, Crown Center and the County Club Plaza, the Crowne Plaza Hotel is centrally located to all retail and entertainment venues Kansas City has to offer. ... more less
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- Also Known As:
- Crowne Plaza Kansas City
- Kansas City Crowne Plaza