I needed a hotel near Raytown for one quick night before starting a longer road trip weekend with a friend. This hotel is only a few years old and address-wise was close to where I needed to be but it was hard to find based on the directions from their site and the road/highway in front of the hotel is one way so difficult when leaving the next day as well.
The staff at check in on a Thursday evening was unprofessionally dressed and not engaging or friendly at all. I had tried to call the hotel for directions while in my car and got a busy signal which I found odd. I told them this at arrival and the girl said yeah she knows and told the manager but no one cared. Lovely....She also had no idea that I had booked an advance purchase rate for booking early so I am hoping I was not double charged. She really provided no information at all during the arrival process. The room was fine, clean, nicely appointed, etc. Overall though I would say it was overpriced for what I got in terms of experience. I did not see anything at breakfast that impressed me and so I did not partake. Eggs looked very runny/watery, etc. There was a thunderstorm the night I arrived and so thus the satellite cable went out of course as well. I called for a wake up call and received it an hour earlier then expected. The man on the phone that overnight was not any more helpful or engaging as his co-worker earlier in the evening. I did mention these few items to the woman (possible manager?) the next morning and she seemed a bit more interested and apologetic about the walk up call issue.
I would most likely not stay at this location again unfortunately.
- Official Description (provided by the hotel):
- The newest addition to Kansas City, is the Holiday Inn Express Hotel & Suites Kansas City Sports Complex! We are conveniently located near the Kansas City Sports complex, home of the Chiefs and Royals. Chill out in downtown Kansas City just a short drive from our front door. With our world class service and many Kansas City restaurants and attractions just moments from our front door, you ll discover why our guests have selected us as their preferred hotel in Kansas City! This state-of-the-art hotel features special in room amenities such as free high-speed Internet access, microwave and refrigerators in all rooms, 32 flat panel LCD TV and free local calls. Whether you are staying with us for business or pleasure, take time to relax and enjoy our swimming pool, business center, wireless Internet access in all public areas and fitness center. Points of Interests Attractions: Kauffman Stadium, home to the Kansas City Royals and Arrowhead Stadium, home to the Kansas City Chiefs. Businesses: GE Energy, Unilever Best Foods, Time Warner, Bayer Corporation, Ford Motor Company, & Cerner Corporation. Stay Smart at the Holiday Inn Express and Suites Kansas City Sports Complex ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites Kansas City Sports Complex