Checked in hotel and the lady at the desk seemed more interested in her phone that actually greeting a customer. Almost like she was annoyed that she had to check me in. Funny because she was the "customer service supervisor" I have stayed at Comfort Inn before and have always felt welcome, Today I did not. She didn't tell me about breakfast or offer me the internet password. Later that evening I went down to get a couple complimentary items and the other lady was rude also. Again on her phone and acting like she was annoyed that she had to service me. Overall good clean decent convenient hotel, but the General Manager needs to work on his crews customer service skills and friendliness. I work for an Online Travel Company and when I hear about service like this, now I understand when people complain.
- Official Description (provided by the hotel):
- Perfect for both business and leisure travelers alike, the Comfort Inn Kansas City / Airport hotel is two miles from the Kansas City International Airport and offers free airport transportation for its guests with advanced notice. (5:00am-11:00pm)Popular attractions minutes from your guestroom door include:Sprint Arena & Power & Light DistrictDowntown Kansas City - Convention CenterArrowhead(KC Chiefs) Kauffman(Royals) StadiumsWorlds of Fun and Oceans of Fun theme parks Sea Life Aquarium & LEGOLAND Discovery Center Park UniversityAs a guests of Comfort Inn, you will enjoy features like:A 100% Smoke Free hotel.Small Meeting Room. (Call hotel for availabiity)Free wired and wireless high-speed Internet access Business & Fitness Center.Saltwater indoor heated pool and hot tub Free local and long distance calls.Your Morning Breakfast is full of hot and delicious options, making breakfast at our Comfort Inn the perfect way to start your day. Enjoy our free hot breakfast featuring eggs,sausage, yogurt, fresh fruit, cereal and more, including your choice of hot waffles in two flavors!All spacious guest rooms are furnished with 32-inch flat-screen, LCD televisions, coffee makers with free coffee, curved shower rods, hair dryers, spacious work desks, voice mail, irons, ironing boards. Guest laundry facilities are located on the premises and dry-cleaning service,(same day) Mon-Fri.The Comfort Inn Kansas City / Airport hotel offers warm, inviting and affordable accommodations close to all the best Kansas City has to offer. When you are looking for friendly service, countless features and a great location, make us your home away from home. ... more less
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