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“Not Clean, Loud, Smells”

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Holiday Inn Express Liberty
Ranked #60 of 109 Hotels in Kansas City
Omaha, Nebraska
1 review
“Not Clean, Loud, Smells”
Reviewed 10 February 2014

I arrived at the hotel and was not given the correct room and was told I could not have the correct room because it was unavailable. It smells like someone has been smoking in this non-smoking room. There are food crumbs on the couch and the floor is stained. You can hear everything your neighbor is doing. Extremely unahppy with this hotel.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TNK421
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeanne S, General Manager at Holiday Inn Express Liberty, responded to this review, 12 February 2014
Dear TNK421,
I appreciate that fact that you took the time to place comments and feedback in regards to your recent stay. I apologize for the issues that you encountered and am certain if these problems were brought to the attention of the staff and front desk than we would have done our best to make corrections to your issues. I do hope that in your future travels you will give us a second chance and let us prove to you that we are a great place to stay. Safe travels.

Jeanne Squier
General Manager
\Holiday Inn Express KC/Liberty
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97 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Liberty, Missouri
1 review
Reviewed 8 February 2014

very friendly laid back hotel even with 8 inches of blowing snow and below zero temps.as close to home as one could expect. great rooms with top notch service. plenty of food and other businesses close by.great breakfast to start your day and a for sure smile and a laugh with the front desk staff .just all around good people here.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank john c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeanne S, General Manager at Holiday Inn Express Liberty, responded to this review, 12 February 2014
Dear John C,
We appreciate your feedback and comments in regards to your recent stay with us here at the Holiday Inn Express Kansas City/Liberty. Our staff strive everyday to make each guest feel like they are at home and I am very pleased to hear that you felt that way while you stayed here. We hope to see you again if you ever need a hotel room while traveling.

Jeanne Squier
General Manager
Holiday Inn Express KC/Liberty
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Mankato, Minnesota
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 February 2014

Super staff! Room was very good, reasonable rate, best pillows, great breakfast. Close places to eat/drink. Easy off / on to freeway. Front desk had great suggestions for dining(and a discount coupon)

Room Tip: if they are out of king size beds they will offer a handicap room.
See more room tips
  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chuck R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeanne S, General Manager at Holiday Inn Express Liberty, responded to this review, 5 February 2014
Dear Chuck R,

Thank you for your comments in regards to your most recent stay with us at Holiday Inn Express, we are very pleased that you enjoyed your time here and look forward to seeing you again soon if your travels bring you through this area. We do have a wide avriety of good eating establishments and our location is right off the highway for easy access. Safe travels.

Jeanne S.
General Manager
Holiday Inn Express Liberty KC
8230 N Church Rd
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Detroit, Michigan
1 review
Reviewed 23 September 2013

All employees at this hotel were more than happy to help me with whatever I needed. Great breakfast, clean room, decent exercise equipment with I reasonable rate. highly recommend for any type of traveler

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeanne S, General Manager at Holiday Inn Express Liberty, responded to this review, 5 February 2014
Dear David D.,

Thank you for your most recent comments in reagrds to your stay with us, we certainly appreciate the kind words about our staff and hotel. We will pass the word onto to the employees to keep up their good works. We hope that you can stay with us again soon if your travels bring you this way.

Jeanne S., General Manager
Holiday Inn Express KC Liberty
8230 N Church Rd
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San Luis Obispo, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 31 July 2013

12 days into a roadtrip from California, room was spotless and comfortable with micro and fridge, staff was helpful and friendly. Breakfast was everything we expected plus loved the chocolate milk and larger sized yogurts than offerings in some other locations.
This is our second cross-country road trip exclusively with Holiday Inn Express.

  • Stayed July 2013, travelled with family
    • Value
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Helpful?
2 Thank arlenefrances
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeanne S, General Manager at Holiday Inn Express Liberty, responded to this review, 2 August 2013
My staff and I are very pleased that your stay was enjoyable. We love hearing comments and concerns guest have when they stay with us. It helps us grow change learn from mistakes and
be better at what we do ... and that is serve you our valued guest.
We welcome you on your next trip through our area.
Safe travels and hope to see you again soon.
Jeanne
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Des Moines
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 July 2013

I think of this place as my "home away from home".
I need to go to this area a couple of times a month for business. The rooms and other facilities are great, but they should be - thats what anyone would expect. What set this place apart is the staff, and the way that they always extend themselves to assist with anything you might want. They have gone above and beyond many times, and I really appreciate the fact that they want to make every detail right.
It makes the travel enjoyable, not just business.

  • Stayed July 2013, travelled on business
    • Value
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Helpful?
1 Thank Michael T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hie64158, Manager at Holiday Inn Express Liberty, responded to this review, 20 July 2013
Thank you michael for your many nights away from your loved ones. That is why it is soooo important for my crew to make sure that you are Home! Its hard to be away for extended amounts of time. And with the ease of staying with us we try to make life easier.
We are pleased that you choose us to stay with. And i will let the crew know you have been happy safe and comfortable in our Home away from Home!
Jeanne
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Raytown, Missouri
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 July 2013

My family and I stayed at this hotel during our annual vacation and had excellent service. The staff was amazing and breakfast each morning was fresh and hot. The kids had an awesome time swimming in the pool since it stormed during our stay for 2 days. We would recommend this hotel to our family and friends and look forward to coming back very soon.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tish1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hie64158, Manager at Holiday Inn Express Liberty, responded to this review, 20 July 2013
we are very pleased that you and your family had an outstanding experience while visiting in the area.
Look forward to seeing you the next trip you take.
As always stay safe and thank you for choosing Holiday Inn Express at Liberty
Jeanne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Liberty

Property: Holiday Inn Express Liberty
Address: 8230 N Church Rd, Kansas City, MO 64158-1103
Phone Number:
Region: United States > Missouri > Kansas City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#32 Business Hotel in Kansas City
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Liberty 2.5*
Number of rooms: 71
Official Description (provided by the hotel):
Welcome to Holiday Inn Express Kansas City Airport Hotel located just off I-35 and only 15 miles from the Kansas City International Airport. Guest will enjoy by visiting famous area attractions and will find abundance of leisure activities nearby Kansas City Airport Hotel like Worlds of Fun, Oceans of Fun and Kansas City Zoological Park, Sprint Arena, Science City, Steam Boat Arabia Museum, American Negro Baseball Museum. ... more   less 
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Also Known As:
Holiday Inn Express Liberty Hotel Kansas City
Holiday Inn Kansas City
Kansas City Holiday Inn

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