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“Nice amenities, noisy rooms”

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Kansas City Marriott Country Club Plaza
Ranked #34 of 109 Hotels in Kansas City
Reviewed 31 May 2013

The lobby, bar, gym, pool, and office area are all very nice at the County Club Plaza Marriott. It is also nice that they have a cafe open in the AM that serves Starbucks coffee and prepackaged breakfast options.

However, without the amentities this hotel would have a very poor rating. Their elevators are slow and under construction. During the morning "rush hours" it can take nearly 10 minutes for the elevator to arrive at your floor. From there, they often stop at every floor and are jam packed of visitors and their luggage. The same problem occurs in the evening, especially if a large group is checking in making it hard to get to your room upon returning to the hotel.

The rooms are not properly sound proofed and you can hear noise from the hallway and elevator throughout the night. I was able to get used to this noise, but when my "neighbor" had a coughing/gagging attack at 4AM I grew a bit intolerant. Every room I stayed in was set up as an adjoining room, which I really don't see the need for on that regular of a basis.

Room Tip: Stay far from the elevators if you want it to be relatively quiet.
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  • Stayed: March 2013, travelled on business
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Thank Ashley M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
izabellatoma, Owner at Kansas City Marriott Country Club Plaza, responded to this reviewResponded 4 June 2013

Dear Guest,

Thank you for taking the time to write a review.
We apologize for the inconvenience caused by the slow elevators and the noise in the adjacent room. We are diligently working on our elevator project while trying to minimize the impact on our guests. We are excited to soon have all new elevators.

We hope to have the opportunity to serve you again in the future.

Izabella Toma
Sales and Marketing Office
8163034559

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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378 - 384 of 576 reviews

Reviewed 24 May 2013 via mobile

Staying here for a wedding but happy with location close to plaza shopping (which is awesome!)

Good value for the price but Marriott not what it used to be (or I may be a hotel snob).
Good staff and nice clean rooms.
I would return if ever back in KC.

  • Stayed: May 2013
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Thank RRM1020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
izabellatoma, Owner at Kansas City Marriott Country Club Plaza, responded to this reviewResponded 28 May 2013

Dear Traveler,

Thank you for your feedback! We are glad you enjoyed your stay and we look forward to having you back at our hotel.

Izabella Toma
Sales and Marketing Office
816.303.4559

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Reviewed 12 May 2013 via mobile

Stayed over Mother's Day weekend. Good location to spend time at the plaza area. The staff was great! We had little kids with us and the staff was great at helping and taking care of us! We will be back.

  • Stayed: May 2013
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Thank Irishloper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
izabellatoma, Owner at Kansas City Marriott Country Club Plaza, responded to this reviewResponded 13 May 2013

Dear Guest,

Thank you for choosing the Marriott Country Club Plaza and for taking the time to write a review.
We are delighted that you enjoyed your stay with us. We appreciate the nice comments, we take great pride in our staff and service.

We look forward to having you as our guest again!

Izabella Toma
Sales and Marketing Office
8163034559

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2013

This is a typical Marriott located on Main Street south of downtown and near the Plaza. It is adjacent to several of the city's art museums. The plaza is a unique gem and many may wish to stay even closer. Rooms were nothing special but ample for two. I agree that the staff is superb and typically Kansas City friendly. Parking is tight but we got used to it and liked the ability to enter and exit from both Main St. and the side street. I should note there is a pool.

Room Tip: Most upper level rooms will have a long view.
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  • Stayed: May 2013, travelled with friends
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Thank Willco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
izabellatoma, Owner at Kansas City Marriott Country Club Plaza, responded to this reviewResponded 8 May 2013

Dear Traveler,

Thank you for your review!
We are glad you enjoyed your stay and the location of our hotel. Thank you for recognizing our staff and service, we take great pride in both.

We hope to have the opportunity to serve you again in the future!

Izabella Toma
Sales and Marketing Office
8163034559

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2013

I stay here regularly. Rooms are always nice though this time it took a long time to warm up and the lotion in the restroom had been previously used (Eww!) parking spaces are very tight in the garage and though discounted parking came with my group package, the front desk insisted that wasn't right. I was charged full price and after they finally realized the "mistake" i was contacted by not the hotel but another conference goer. I contacted the hotel and two days later still have not heard back from the hotel about my refund. Overall, the atmosphere is nice and the staff is professional. There are some nice restaurants within walking distance and more restaurants and shopping just a short taxi ride away.

  • Stayed: April 2013
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2  Thank T H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
izabellatoma, Owner at Kansas City Marriott Country Club Plaza, responded to this reviewResponded 19 April 2013

Dear Guest,

Thank you for your review.
Please accept our apologies for the problems you experienced during your last stay and for their poor handling on our part. We would like to make the inconvenience up to you, if you would like to contact us at your convenience.

We appreciate your loyalty and we do hope to have you as our guest again.

Izabella Toma
Sales and Marketing Office
8163034559

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2013

As could be expected the staff was definitely up to top Marriott standards. From arrival to check out, every staff member seemed incredibly efficient and friendly. The evening concierge lounge hostess, Imelda, was world class. The lounge itself was of good quality. The hotel was always clean and crisp. Our room was perfect with everything in working order. Property is in final stages of an elevator upgrade with 3 of 4 already completed and working fine.
The actual Country Club Plaza bistro area is about 4 blocks away. Rough walk during inclement weather, no problem when weather is nice. **Hotel runs a free shuttle to the Plaza **.
Major plus is the MAX, the Kansas City public bus the runs up and down Main street frequently. It stops directly in front of the hotel and runs to, or very close to, every attraction in the downtown area. At $ 3.00 roundtrip, it is a super bargain.
In addition to the usual hot tourist spots, be sure to visit the Steamboat Arabia museum at City Market. The MAX takes you directly to it. What an incredible historic adventure. Simply an outstanding, first hand experience with actual American history. The City Market alone is worth the trip, especially on Saturdays. While there, get your top KC grade BBQ lunch or dinner at Winslow's, on south side of Market area. ( order the double decker, only $ 2 extra).
If you are "new" to aquariums, the one at Crown Plaza is a good venue for you, but would be disappointing to aquarium veterans. Great for kids of all ages above 4 or so.

Room Tip: Facing South or West allows you to view Main Street and the Country Club Plaza.
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  • Stayed: March 2013, travelled as a couple
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1  Thank pagmeister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
izabellatoma, Owner at Kansas City Marriott Country Club Plaza, responded to this reviewResponded 25 March 2013

Dear Traveler,

Thank you for your review, we are glad to hear you enjoyed your stay. We appreciate the compliments of our service, we pride ourselves in going above and beyond for our guests.

We hope to have the opportunity to serve you again in the future.

Izabella Toma
Sales and Marketing Office
8163034559

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2013

Don't get me wrong- I love Marriott.. I have 38 nights this year in Marriott properties (and it is only March), but this hotel is -not- one to stay at. Not yet, at least..

This property is...confused. They are trying to put on that 4-star polish, but nothing there seemed to go right.

-There is no middle ground- the staff is either overly professional or completely rude. Hung up on twice. Face to face folks are alright, but if you call anywhere in the hotel the person on the phone will sound like you are annoying them, or they have something better to do. Except Room Service, they were cool.

-Every time you drive up, you will have two confused valets walk up and beckon you everywhere except getting the car parked.

-They charge for parking, which is absolutely ridiculous for this area. 500 yards away, the Marriott Courtyard (*EXCELLENT* place to stay, best in Marriott in KC) charges nothing, and it is in a denser area.

-Charged for the internet, despite my rewards status. They have no business charging for internet here anyway- this is not Times Square. And again, the Courtyard across the park does not.

-Coffee shop opened late. Seems petty, but when you time out your morning meetings this will make you late for everything before noon.

These are only the things that come to mind now.. Keep in mind that I will make Platinum status with Marriott before June, and this is how well I got along with them...!

-On the bright side, the room service here is fast and tasty. Resturant quality food in your room.

Other than that.. This place needs work if they are going to be the hotel they are trying to portray.. If you are going to the Plaza and need a place to stay, see if you can grab a room across the park at the Courtyard Marriott. It's a neat place- it has the polish that this place does not.

Room Tip: Higher rooms have a good view of the plaza- this is the best quality of this hotel..
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  • Stayed: March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Yogi_Fan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
izabellatoma, Owner at Kansas City Marriott Country Club Plaza, responded to this reviewResponded 27 March 2013

Dear Guest,

Thank you for your review. We apologize for the dissapointing experience you had at our hotel.
We appreciate your loyalty and would like an opportunity to make it up to you. Please contact our hotel directly if you would like to discuss your stay.

We hope to have the opportunity to serve you again in the future.

Izabella Toma
Sales and Marketing Office
8163034559

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Kansas City Marriott Country Club Plaza

Address: 4445 Main Street, Kansas City, MO 64111
Region: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#25 Romantic Hotel in Kansas City
#30 Business Hotel in Kansas City
Price Range: £137 - £263 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Kansas City Marriott Country Club Plaza 3.5*
Number of rooms: 295
Official Description (provided by the hotel):
Kansas City Marriott Country Club Plaza is a reimagined, modern and chic hotel in Kansas City, Missouri offering a convenient location in the Country Club Plaza near the city's top attractions. Our upscale accommodations are minutes from the Power & Light District, Sprint Center, Kauffman Stadium and Nelson-Atkins Museum of Art, among other premier destinations. ... more   less 
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Also Known As:
Kansas City Marriott Country Club Plaza Hotel Kansas City
Marriott Kansas City

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