This service at this hotel was exceptional and beyond all expectations.
I stayed at this hotel for a long weekend with two other friends, all of whom are frequent international and U.S. travelers. We picked Kansas City as a meeting spot, as we all live in different parts of the country and we could each reach Kansas City with less than a three-hour flight. So when we checked in and the front desk staff informed us our reservation was for a different Kansas City Marriott, we really had no hesitation accepting his gracious offer to provide us rooms at this hotel at a lower rate.
The rooms were lovely, with the usual comfortable Marriott bed and bedding. My king size room had a desk/chair, plus a lounging chair, sofa and refrigerator. The double room was spacious and well appointed. The toiletries were the newer upgraded Marriott standard and the room had a coffee/tea maker and refrigerator.
But it is the staff at this hotel that gives it the over the top rating. There was not a need the staff did not anticipate or provide without a smile and engaging communication. Every time we had a request or a desire, as one would approach a staff person, the staff would inquire as to how they could assist and immediately handle the request. After a day or two we started saying, “I asked the staff for...(whatever it was)...and they already have taken care of it.” And our standard response became, “Of course they did.”
There was not a single employee who did not pleasantly greet us whenever we encountered them in the hotel. There was not a single employee who did not strive to meet our every need from the front desk, to the bartenders, to the wait staff, the bell staff, the shuttle driver, the housekeeping staff, etc. The concierge, Jon, just went beyond every expectation in making sure we had the right reservations at the right restaurants and accommodating all our other requests. The hotel shuttle service we used to get to and from restaurants was free and was provided by a courteous and delightful driver. It was simply amazing.
The level of service exceeded that which any of us have experienced at five star resorts worldwide. Whoever is training Marriott staff at this hotel should not only be commended but should broaden the scope of his or her training responsibilities.
Though this is not a newer Marriott, the public spaces, such as bars, restaurants, pool and gym were well maintained and comfortable.
We would come back in a heartbeat. Thanks for making this an incredible weekend.
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- Also Known As:
- Kansas City Marriott Country Club Plaza Hotel Kansas City
- Marriott Kansas City