This is 100% my fault I read the reviews and should have thought twice. The best part of this hotel is their valet staff. You get an A+ greeting from some amazing professional class act gentlemen. Then brace yourself for the attitudes of the desk staff. I arrived at the property at 1215 pm and was informed that they had sold out the night before, however I could check in as soon as a room was available my cell number would be put down and I would receive a call or text. I informed the lady that I had a meeting at 230 so would a room be ready by 130 if not I needed to move my meeting to this I was told yes. At 120 I went back to the desk and the lady that had checked me in was no place to be found 2 new ladies where at the desk. I asked if a room was ready for me yet and told no when I informed the lady what I was told not only did she tell me that check in is 3pm the other lady felt the need to inform me that check in is 3 pm and there was no way with the property being sold out I was told I would have a room before 3 pm. WOW ok so now I am being called a liar it's now 140 pm. I had already paid for the room via the reservation line and of course it was nonrefundable. I went to sit and make the calls to rearrange my meeting and again the Valet staff tried to make up for the lacking desk staff by offering to get me water or something else to drink. I then watch a hotel staff member in a red shirt walk over and greet a younger couple loudly it's her little sister asking if they had gotten their room keys yet. She then walks them up to the desk and to my shock they laugh and giggle with the ladies at the desk and are given a room keys.... The valet must of seen this as well as my face as he went to the same lady that had just told me there were no rooms and then had checked in this other staff member's sister and he came back with a room key for me also helped me with my bags. So now I am in the room that shocking was not ready just 10 minutes before and I would like to say the maids cart was clear down the hall from the room I was given. There is an adjoining door in the room I am fresh out of the shower and I hear the dead bolt of the connecting door and whomever it is starts pushing on the connecting door of my room. Ok maybe it's another guest checking to make sure my side is locked I hear the other door shut and lock then 2 minutes later the deadbolt is unlocked and there is someone again pushing on the adjoining door a female traveling alone I shove the chair in the room against the door pick up the phone dial 0 asking if the guest in the adjoining room had asked for the rooms and did I need to move. The gentleman informs me that there is NOT a guest in the room and that it was odd asked if I had the deadbolt locked on my side of the door. I asked if maintenance was in the room as I'd heard male voices to be told he didn't know but if it happened again to give them a call. My travel can of hairspray has been in reach the rest of my stay here. I paid 15.00 for high speed internet that is low speed again called the front desk to be told it could be due to the hotel being sold out. Doors slamming kids running up and down the halls yelling I've given up totally on this property. The next time I come to Kansas City if this is my only option of a 3 star or better hotel I'll be canceling my trip or taking my chances in a 0 - 1 star hotel before I stay at this property again save money and get what I pay for. I've stayed at Marriott properties all over the country and this is a FAIL. The rooms are clean and dated of average size it is and older building.
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- Also Known As:
- Kansas City Marriott Country Club Plaza Hotel Kansas City
- Marriott Kansas City