The hotel itself was fine. Breakfast was standard, rooms were fine. My friend and I were driving from St. Louis to KC and I ended up getting sick along the way and we ran into torrential rain. We called to see if we could switch to a different Fairfield Inn even though it was past 6pm. They were rude and of told us no, but we could contact the Fairfield Inn general number to see if they would help us. Since that number reached somebody in India, they were no help. We called back the hotel and said we would be keeping out reservation since we had no choice. We finally made it there at midnight. After waiting 30 minutes to check in (at midnight!!) we were told our room had been cancelled. Luckily there were rooms available, but that is not the point.
The following morning we discovered the outlet by the sink was not working. We had to remind them again before it got fixed.
The hotel is in a bit of a seedy area, definitely do not walk around there after dark.
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- Also Known As:
- Fairfield Inn Kansas City Downtown / Union Hill Hotel Kansas City
- Fairfield Kansas City
- Kansas City Fairfield Inn