This was an absolutely awful hotel from the room to the management, especially the general manager. My room had a mini refrigerator that had a bad seal and was either icy cold or warm. There was no medium. The toilet clogged up and the maintenance guy was unhappy that he had to plunge it, and he slammed my door on the way out and never said a word to me either entering or exiting. Several times I got no towels. Several times I got no cups. Once there was crumbs on the floor where the cleaner had eaten and left a trail. Some of my colleagues were offered upgrades to their rooms because of all the problems, and some of my group were not offered any upgrades.
I was in the group that wasn't offered any upgrade. When I told the front desk clerk that I was checking out early, he sounded like everything was ok. Then the general manager gave me a call back and told me that she was very upset with my group because we had cost her money for a shuttle service and now many of us were checking out early. She told me that I was causing her to cancel the shuttle for the rest of our group. I explained that I had driven and it wasn't my fault about the shuttle. She was very indignant and started asking me all kinds of questions like where I was moving to. She then told me that she was very unhappy with our group staying at the Fairfield. She tried to blame everything on me. All I can tell you is don't stay here. The area is very bad too. It's a place where you are afraid to go out at night.
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- Also Known As:
- Fairfield Inn Kansas City Downtown / Union Hill Hotel Kansas City
- Fairfield Kansas City
- Kansas City Fairfield Inn