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“Enjoyed our visit”

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Ameristar Casino Hotel Kansas City
Ranked #43 of 109 Hotels in Kansas City
Topeka, Kansas
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Enjoyed our visit”
Reviewed 28 June 2012

We really appreciated the great customer service during our stay, especially Jessica at the front desk and the manager of the Star Club (sorry, don't recall her name). Food was delicious, room was nice, customer service fantastic!

  • Stayed June 2012, travelled as a couple
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Helpful?
Thank vaca-envy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Social Media Manager at Ameristar Casino Hotel Kansas City, responded to this review, 2 July 2012
Thank you for posting your review! I'm glad you enjoyed your visit and we hope to see you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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319 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (67)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Level Contributor
87 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 15 May 2012

This was a road trip in which we stayed at both Ameristar Kansas City and Ameristar Council Bluffs. This hotel was by far the larger of the two. We first entered at the hotel area which was your typical lobby. Likewise the room was very nice but nothing special. For some reason we were placed in what I can only assume was the handicapped accessible room. It had a large, open bathroom with lots of rails. We had a walk-in shower with a stool and detachable handle. Honestly I kind of enjoyed the cushioned shower stool.

The real difference between the facilities was in the food and casino area. In the Kansas City hotel this area was massive. It's built to look like a small city complete with a fake sky over your head. The sky painted on the ceiling was a cute touch and has an illusion of movement to it due to being set a couple a feet above the top of the fake buildings. However after walking around a bit this ended up giving me a bit of vertigo.

The food is pretty good and comes with the standard price gouging one would expect. A 20 oz soda will set you back 3 bucks. The buffet stands out the most among the restaurants. They offer several cuisines each of which have their own over-the-top display. I made myself sick overeating at the KC BBQ area that day.

The casino area was split into two floors and dominated mostly by video slots. It was spread over a fairly large area which made if feel less claustrophobic than some casinos I've visited in the past.

Overall this was a fun property to visit. I've never been to Vegas and can only compare it to the casinos I've visited in Oklahoma. This place was larger in scale than those casinos but not dramatically so. What really made this property stand out was the layout of the interior. It did make you feel like you're in an enclosed little world. Albeit one designed to quickly part you from your money.

  • Stayed May 2012, travelled as a couple
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Helpful?
Thank scottw8063
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gainesville, Texas
Level Contributor
352 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 424 helpful votes
Reviewed 12 May 2012

We stayed in a basic King room. Updated with the flat screen TV's and comfortable Bed, they had a desk, chair and a nice setting chair as well. The bathroom was small, but clean and basic. The Casino was extremely fun to play in, you get play for your slot dollar and they have a nice poker room for my husband. We loved their walkway around the Casino that's like an indoor mall with shopping and restaurants. Ver nice and overall fun place to visit.

  • Stayed December 2011, travelled as a couple
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Helpful?
1 Thank Karen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salem, Massachusetts
Level Contributor
38 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 8 May 2012

Considering the cost of our room, I was very much surprised at the cleanliness and the smell. The room smelled like wet dog, which I can only assume means that they had recently cleaned the carpets. To make matters worse, there were hairs on the sheets and in the shower. I'd say that means they need to get someone else to clean the rooms because whoever cleaned ours was apparently in too big of a hurry to do it properly.
To make matters worse, I went into the drawer of the bedside table to find a pen, the bible was covered in obscene drawings and human liquids... I'm not kidding. I ended up throwing it out using a towel and leaving a note for the staff saying why. I was appalled. I didn't want to complain again after already complaining about the sheets and the smell (which still didn't get us another room). I was surprised that I didn't get a call or an e-mail from the company after leaving the survey filled out in the room... so I'm assuming that same made must have found it and thrown it away to avoid getting in trouble?
The casino was fun, they have a decent selection of machines, but there's not a ton for a young couple to do except play the slots, cards or drink. There is a movie theater which we did not go to, and the food was decent at the buffet restaurant. The only real problem I had with this place was the room, which is why I gave it 2 stars instead of 1.

  • Stayed July 2011, travelled as a couple
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Helpful?
2 Thank AuthorAmberNewberry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alisha T, Social Media Manager at Ameristar Casino Hotel Kansas City, responded to this review, 11 May 2012
We apologize if the room was not up to expectation. We take cleanliness very seriously and we take our guests' feedback very seriously. I've forwarded this information along to our Hotel Director. I hope you give our hotel another shot so we can show you the exceptional quality that we are known for.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reading, Pennsylvania
Level Contributor
75 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 11 February 2012

Spent a week there during a business trip. Great location...minutes from anywhere! Staff was very friendly and eager to get whatever I needed. The Falcon Bakery was a great place to start the day with a hot meal and the Pub & the Steakhouse was a fantastic way to wind down from a long, hard day at work. The valet guys were top notch. Will go back!

  • Stayed January 2012, travelled on business
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Helpful?
Thank MalbecMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iowa
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 6 January 2012

We live in Des Moines and frequent both Ameristar properties, Council Bluffs and Kansas City. We usually stay the weekend at Ameristar Kansas City at least once a month. My husband and I are both Ace players and enjoy gambling as our favorite leisure activity. We were very impressed with our last trip to Ameristar Kansas City. The hotel was very clean and our room was ready early. The hotel staff was very friendly and helpful. We ate in the buffet and Great Plains, both were very good. I do not like buffets in general, my husband does. However this one was not bad at all. We also ate and had drinks in the Star Club. The evening bartender was very fast, efficent, and friendly. She was also fun to talk too and made you feel very welcoming which is something a lot of the other casinos lack. We enjoy going to the Kansas City property because of the great customer service. The only complaint I have is Amerisports menu. It needs revamping and everything comes with waffle fries or bland cole slaw for some strange reason. Other than that we really enjoy our trips to Ameristar Kansas City. Keep up the good work!

  • Stayed December 2011, travelled as a couple
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Helpful?
1 Thank angieciowa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nekoosa, Wi
Level Contributor
129 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 14 December 2011

I don't give many hotels a 5 star rating but I believe this one deserves one of my higher ratings. The room was large and clean with modern updated furniture. It had a king size bed with a flat sreen TV. There's a separate room (yes, a room) from the tub, shower and toilet with sink which is very convient for two people to get ready at the same time. No smell of smoke in our non-smoking room which is an enormous plus. The lobby is large and very well kept, plus the lobby and rooms are separated and isolated from the casino proper. Checkin and checkout went smoothly, no problems. No free breakfast but I understand with restaurants in the casino area, which I thought were a little high priced, but that's me coming from a small town. As far as the casino, I believe the slots are based on luck, if you win they're loose. and if you lose they're tight. We didn't win but we didn't lose alot either. They have a non-smoking section upstairs for those that don't wish to breath in the smoke which I didn't find all that strong. The slots are also spread out, not jammed together so you don't get that crowded feeling. Overall I would definitely stay again.

  • Stayed December 2011, travelled with family
    • Value
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Helpful?
1 Thank DSchmidtNekoosa_Wi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ameristar Casino Hotel Kansas City

Property: Ameristar Casino Hotel Kansas City
Address: 3200 Ameristar Dr, Kansas City, MO 64161-9223
Region: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Casino and Gambling Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Luxury Hotel in Kansas City
#33 Business Hotel in Kansas City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Ameristar Casino Hotel Kansas City 4*
Number of rooms: 184
Official Description (provided by the hotel):
The Ameristar Casino Hotel Kansas City is a luxury hotel with 184 guestrooms. With 3,000 slot and video poker machines and 60 table games, this Kansas City casino is one of the biggest in the country. After exciting gaming action you may choose from nine appetizing dining options at this Kansas City hotel. The restaurants in Kansas City at Ameristar range from a sports-infused brew-pub to fine dining in an Old West inspired atmosphere. ... more   less 
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Also Known As:
Ameristar Hotel Kansas City
Ameristar Casino Kansas City Mo
Ameristar Kansas City

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