I happened into this hotel because the hotel that I normally stay at was full. Chris at the front desk was GREAT! He got me a nice room at a fair price. He even arranged for the hotel shuttle to pick me up right at the airport rental car return since I had a 6AM flight. This may sound like a small thing, but I attempt this at least 5 times per month only to hear that I need to get from the rental car return at the airport to the arrivals area if I want to be picked up by the shuttle. Many airports like BWI, MDW, STL, etc. keep their rental car facilities off site. Since MCI is also off site, I planned to just return my car in the morning. Chris convinced me to let them show me what they can do, and I walked out of the rental car facility directly to the waiting shuttle van. Again, this may seem like a small thing, but it's a small thing that no other hotels that I stay at have figured out.
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