My husband and I had a very nice stay at the Sorella Hotel one week after its opening and would highly recommend staying there.
The doorman was very friendly and helpful and took our luggage to our room. Check in was efficient until we walked into a room that had not been cleaned. This was not a problem as it was fixed immediately and the doorman and desk clerk were very sorry. The hotel and rooms are very modern. Of course, everything is still shiny new and glistening. It is quite different from The Raphael (which we also love), and is a nice addition to the Plaza.
The bed and linens were superb and very comfortable. The bathroom is quite large with a huge shower, huge towels, and nice robes. There is also a great make-up mirror, lighting, mirrors, and other amenities. We slept very well and heard no disturbing noises.
Check-out was VERY slow. In many hotels one just has to turn in the key as an invoice is slipped under the door before leaving. My husband signed for the room and then was asked if he wanted a receipt. We thought it strange that she would ask that question AFTER we had paid. Doesn’t everyone want to see the charges on their stay?? Hopefully, there will be a better, faster system in place in the future.
We also ate dinner at Rosso’s and enjoyed the ambience, dinner, and view. The bar was very lively, but luckily the dining area was quieter. Be sure to ask for a table by the windows. Some people were sitting with their backs to the windows so they had no view.
The complimentary breakfast was also good, but the logistics need to be worked on. It was difficult to reach the fruit tray and the coffee was not hot. The attendants were very friendly and were moving items around to make it more efficient. I’m sure it will be better next time.
We will plan to stay in this hotel again as we visit K.C. quite often.
- Official Description (provided by the hotel):
- Located in the heart of Kansas City's best upscale shopping at Country Club Plaza, The Fontaine is a sophisticated, new destination for business and leisure travel. Walk across custom tile mosaics inset into the gleaming marble floor, enjoy intricately carved wood paneling and playful Renaissance artwork adorning the walls and marvel at the hand-blown Venetian glass chandeliers floating overhead. Each detail is designed to delight the senses while setting a scene of serene sophistication—a place in which guests are both dazzled and utterly relaxed. ... more less
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