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“Great Location on the Plaza”
Review of The Fontaine

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The Fontaine
Ranked #3 of 109 Hotels in Kansas City
Certificate of Excellence
Reviewed 25 April 2014

This hotel was clean, modern, and had a fun atmosphere. The roof top had a great place to lounge. The outdoor space was a real treat, especially since we were there on a beautiful night. However, the down side of that was that the roof top space is small and it was a very busy night for them. It was hard to find a place to sit and service was sketchy at best. The right hand didn't seem to know what the left hand was doing from the valet's out front all the way up to the poor service on the roof top. They have some kinks to work out but overall they were accommodating and the rooms are nicely appointed. We would return. A couple of little things that I will mention is to be sure that you verify your bill at check out. I had a block of 4 rooms and they had charged nearly the entire mini fridge stocked with alcohol to my bill (for one of the rooms). Apparently my friends had removed items to cool their own wine and it tripped the sensors (I assume) thus charging it all to my bill. The front desk was very easy to work with though to clear up the matter quickly. Last little issue....there was broken glass on the rooftop by the pool. They really need to quit serving food and drink in glass by the pool. It is a little issue that could be a real problem during the summer months.

  • Stayed: April 2014, travelled with friends
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1  Thank dlpryor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Sorella_GM, General Manager at The Fontaine, responded to this reviewResponded 3 June 2014

dlpryor,
Thank you for staying with us and for bringing your friends. We appreciate the constructive feedback which we will be sure to revisit and are happy that everyone had a good time. We look forward to seeing you again in the future!

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1,079 - 1,085 of 1,161 reviews

Reviewed 21 April 2014

The Hotel Sorella is located about a block off of the Country Club Plaza area which makes the Plaza, the Nelson Atkins/Kemperer museums and a ton of restaurants within a mile. Add top notch bbq (Oklahoma Joe's) and the hotel's free shuttle service within five miles to the equation and you make a car-happy town into something much more walkable (provided you like to walk).

The room was spacious and well appointed, the bathroom was clean and well designed and the room has two robes to wear (which sent my teenage daughter over the moon). The staff was super nice and the complimentary breakfast hit the spot. If you have a car with you, you can valet for $18 a day -flat rate and take the car in and out as often as you like- no extra charge - although cheapskate that I am, I found street parking easily and just parked around the corner. We didn't go to restaurant but checked it out and it looked really neat.

My only complaint - is that the mini fridge in the room was stocked with stuff for purchase and had no space for a water bottle, cold packs etc... for things we wanted to keep on ice for our drive home. I am sure this could have been accommodated if I had asked.

Overall, I thought the hotel went out of their way to be clear, accommodating and helpful. The whole place is thoughtfully designed and appointed and the rooms were a steal given the location and general boutique-y feel of the place. I wouldn't hesitate to recommend the Hotel Sorella to anyone looking to spend some time in KC.

  • Stayed: April 2014, travelled with family
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1  Thank Talzof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Sorella_GM, General Manager at The Fontaine, responded to this reviewResponded 3 June 2014

Talzof,
Great review with a lot of detail. Thank you! Yes of course we would have brought you a fridge if we had known you wanted one. Great to hear that your daughter had a lovely time with you. See you again soon!

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Reviewed 18 April 2014 via mobile

My husband and I checked in after a long day's drive from Austin and the front desk manager, Marcus, welcomed us in the kindest and most professional way. Right away, we fell in love with the European boutique style of the hotel. When we entered our room, we were greeted by the most generous gift of a bottle of champagne, chocolate-dipped strawberries, and a personalized card - simply because I had mentioned in our reservation that it was our second anniversary! What an exquisite hotel - my top recommendation for anyone staying in Kansas City.

Stayed: April 2014, travelled as a couple
1  Thank HeatherJPT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Sorella_GM, General Manager at The Fontaine, responded to this reviewResponded 3 June 2014

HeatherJPT,
I would like to thank you for allowing us to be a part of your anniversary. We love taking care of people and making everyone enjoy their stay, but one important tenant that is preached at Hotel Sorella is that special occasions deserve special attention. After the day is over, your memories is all you have and we want to make sure those are of a wonderful experience!

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Reviewed 17 April 2014

Stayed here for business and pleasure. The Country Club Plaza is an amazing area with great restaurants and scenery. The hotel staff was very pleasant to deal with and provided a professional and friendly service; Logan is professional, informative, warm, and friendly to deal with. The rooms are clean, comfortable, and the design is very refreshing and innovative. Tasty restaurant and hospitality at its finest! I will definitely return to this hotel.

  • Stayed: April 2014, travelled on business
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Thank Yahya A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Sorella_GM, General Manager at The Fontaine, responded to this reviewResponded 3 June 2014

Yahya A,
Thank you for taking the time to review Hotel Sorella and especially for commenting on Logan's service. She is actually the first line level employee we hired! She is a gem and we will be sure to recognize her.

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Reviewed 16 April 2014

This is a 6-month old newly constructed hotel one block off of the Country Club Plaza that meets all of the needs of a savvy traveler. A great location, wonderful hotel rooms and baths, an innovative restaurant and beautiful bar on the top floor, and an extremely attentive staff are the highlights. But the beauty is in the details -- hardwood floors in the rooms, waterfall-type showers, gigantic beds in the king rooms, and a very nice continental breakfast. After many trips to the KC Plaza area over 25 years, this is our new stopover point.

  • Stayed: December 2013, travelled as a couple
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Thank golfer031
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Sorella_GM, General Manager at The Fontaine, responded to this reviewResponded 3 June 2014

golfer031,
Thank you for staying with us. We appreciate you sharing many of the fine details with other travelers. We look forward to your next stopover!

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Reviewed 15 April 2014

From the gents at the door, warm greeting in reception and fabulous rooms, enough cannot be said. Service, service, service. Siamone in the breakfast nook made fresh cappucino every morning and upstairs on the 7th floor Bar Rosso was amazing with Michael and Kenny handling your every need.

  • Stayed: April 2014, travelled on business
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Thank CaudillBJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Sorella_GM, General Manager at The Fontaine, responded to this reviewResponded 3 June 2014

CaudillBJ,
Thank you for your kind review. It was our pleasure making your stay so wonderful. We will continue to strive for perfection!

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Reviewed 15 April 2014

Stayed here on business. It's well located if you need to get out of the city to meetings in the business areas out of town. In the heart of KC's attractive Plaza downtown district which is full of restaurants and bars. 30 minutes from the airport.

Super-comfortable rooms. Nice restaurant. But what stamps this place out is the service. Super-friendly mid-Western welcome from the car valets through to the waiters in the restaurant. Front desk superb. Even the lady running the breakfast was great - at 6.30am.

Very good.

  • Stayed: April 2014, travelled on business
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Thank Stan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Sorella_GM, General Manager at The Fontaine, responded to this reviewResponded 3 June 2014

Thank you for staying with us Stan W. We appreciate the recognition.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Fontaine

Address: 901 W 48th Pl, Kansas City, MO 64112-1895 (Formerly Hotel Sorella Country Club Plaza)
Phone Number:
Region: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 109 Hotels in Kansas City
Price Range: £158 - £367 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Fontaine 4*
Number of rooms: 132
Official Description (provided by the hotel):
Located in the heart of Kansas City's best upscale shopping at Country Club Plaza, The Fontaine is a sophisticated, new destination for business and leisure travel. Walk across custom tile mosaics inset into the gleaming marble floor, enjoy intricately carved wood paneling and playful Renaissance artwork adorning the walls and marvel at the hand-blown Venetian glass chandeliers floating overhead. Each detail is designed to delight the senses while setting a scene of serene sophistication—a place in which guests are both dazzled and utterly relaxed. ... more   less 
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