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“Modern, yet comfortable.”
Review of The Fontaine

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The Fontaine
Ranked #3 of 109 Hotels in Kansas City
Certificate of Excellence
Saint Louis, Missouri
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Modern, yet comfortable.”
Reviewed 29 June 2014

Great service. On the morning of checkout, I had a flat tire and the valets changed it quickly and got me on my way. The rooftop bar/pool is a great way to spend the evening. Both of my stays have been quiet and have had no issues.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,132 reviews from our community

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Rating summary
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  • Sleep Quality
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English first
Dallas, Texas
Level 5 Contributor
81 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 28 June 2014

A friend recommended we stay at Country Club Plaza and I found the Hotel Sorella on TripAdvisor. Couldn't be happier with our stay from check-in to check-out. We were greeted very warmly when we arrived and shortly after entering our very nice room, presented with a chilled bottle of wine in honor of my birthday. Very classy. The bathroom had a wonderful walk-in shower with a rainfall shower head and big bath sheet towels. The bed was very comfortable and we had no trouble sleeping. The complimentary breakfast was nice enough though they tended to run out of items before we made it down. The staff always knew our names as we came and went and made us feel special. The location is perfect, too. Just a couple of very short blocks to the plaza with shops and restaurants and the fountains. Valet parking was $18/night and the valets were generally pretty quick to get the car and the offer of directions. Absolutely an excellent stay and would definitely stay here again next time we come to KC.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Friscotravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level 6 Contributor
135 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 27 June 2014 via mobile

Hard to find a new hotel near the Plaza. The location is two blocks off the Plaza. Part of an office complex. The rooms were well done with modern updated furniture. The bar and restaurant upstairs had poor service but great views. The continental breakfast in the morning was excellent. Be careful what side of the hotel you choose if you are sensitive to noise.

Stayed May 2014, travelled on business
Helpful?
1 Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles
Level 4 Contributor
28 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 19 June 2014

To start with I want to say that I have stayed at this property 3 times now. The first time, I thoroughly enjoyed it. The next two times, not so much. With that said, I will start off with my first time staying here because the next two times are sort of the same complaint.
Overall I do like this hotel and in Kansas City seems like a breath of fresh air for the hotel industry. It's clean, contemporary and has a nice youthful vibe to it. As a business traveler this sort of place fits my needs.The room size is nice and larger than a boutique property yet not overwhelmingly big like maybe a convention center type hotel. The bathroom and shower were really nice and liked that it had a shower stall and not a tub. I thought the bed was comfortable and sleeping was pretty easy as well as the fact that it's pretty quiet overall.
The only complaint I had about the room on the first trip is that there wasn't a dedicated dresser or drawers to put clothes in. Instead I had to use the bedside table as my dresser which did not hold a lot of clothes at all.
My only other gripe with the room is the mini bar set up. It's the kind like in Vegas where if you remove an item for a certain amount of time, you get charged for it regardless of whether you want it or not. I think this is a bit foolish especially for a hotel in Kansas City. No offense to KC but seriously, you are not Las Vegas and think this is more a deterrent from people using the mini bar. Plus the selection isn't so great to begin with. Besides that, I do like the room and had a good first stay. I like the continental breakfast as well and the ladies who work it are super nice and enjoyed seeing them in the morning. This is a free perk so I do like that but would have liked the option for a restaurant sit down full breakfast as well. There is room service which is nice but if you have the room service breakfast, why not just open the restaurant up for full service?
As a business traveler (ugh) I would have liked this option as my days are long and don't really get to eat lunch always at a normal time.
Ok. So now to my other stays at the property which have sort of made me decide to stay elsewhere in Kansas City. I understand everyone has different thoughts and opinions and not everyone feels the same. I respect others opinions and happy they have had good experiences.
So this is what happened. I checked in and asked for a room away from the elevator and on a high floor. They said ok…Except they placed me in a room next to a service elevator and on the second floor where I could never open my curtains because the window is at street level. If I had a lemonade stand, I could just open the window and hand it right to the people off the street. Also, it was a handicapped accessible room for which I am not and did not request. When I asked them about switching rooms, they said there weren't any available but to check back the next day. So I did and still nothing. It was kind of frustrating because I don't really think the front desk tried hard enough. If it was a Kimpton Property or such, they would have worked really hard to make sure my needs are met and if they couldn't come through, they would have offered me freebies to keep me happy. This hotel I feel could have cared less. Which brings me to the people at check in. Overall I feel like they make you feel like you are lucky to be staying at THEIR property and have an air of pretension about them. Almost like, we are too cool for you.
Upon check out this time, I explained to them my whole situation and they apologized and put it in my file to give me a better room when I returned…..Well I returned and they gave me another less than desirable room. It was only for one night so I wasn't going to complain but felt like, this property just doesn't have it together when it comes to customer service and taking care of the customers needs.
Unfortunately I won't be staying at this property the next time I am in Kansas City. It was nice but I have to say good-bye to the Hotel Sorella.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank TVtravelLA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
topeka
Level 5 Contributor
50 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 17 June 2014

This hotel was a very nice surprise. You were greeted by friendly smiles immediately on entrying the lobby which was bright and airy and modern. The room although lacking some art was very European in style.

An added benefit was the restaurant Rosso and the infinty pool.

So in short a welcome addition to the KC hotel scene and within walking distance to the plaza area shops and restaurants.

Well done!! We really enjoyed our short stay!!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank barfly1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 June 2014 via mobile

Some hotels just look like any others. Then there are the hotels which have a different vibe. Some of the best chains have the ability to deliver many hotels each with its own vibe. 'W' Hotels is very good at achieving vibe in all their properties.

Sorella in KC falls into this class. The lobby immediately sets a vibe that resonates through the rooms, the public areas, the meeting services, and the staff.

Particular credit goes to Tia in guest services who knows the Hotelier business better than most.

I highly recommend this property for business and pleasure. I look forward to trying their other properties mostly located in TX.

Stayed June 2014, travelled on business
Helpful?
1 Thank Matthew H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
Level 4 Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 15 June 2014

We began our trip with a completely unimpressive stay at a Fairfield Inn in Olathe (do NOT stay there!). When we moved "uptown" to this hotel, it was a welcomed surprise. Clean, classy, with an attentive staff (even by midwest standards!). Our room was trendy and spacious. And its within walking distance of anything you'd want to do. Two slight negatives: (1) the pool was closed and (2) they were training some waitstaff and the bar service was a wee bit subpar. Overall, however, a big thumbs up.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eschmidtva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Fontaine

Property: The Fontaine
Address: 901 W 48th Pl, Kansas City, MO 64112-1895 (Formerly Hotel Sorella Country Club Plaza)
Region: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 109 Hotels in Kansas City
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Fontaine 4*
Number of rooms: 132
Official Description (provided by the hotel):
Located in the heart of Kansas City's best upscale shopping at Country Club Plaza, The Fontaine is a sophisticated, new destination for business and leisure travel. Walk across custom tile mosaics inset into the gleaming marble floor, enjoy intricately carved wood paneling and playful Renaissance artwork adorning the walls and marvel at the hand-blown Venetian glass chandeliers floating overhead. Each detail is designed to delight the senses while setting a scene of serene sophistication—a place in which guests are both dazzled and utterly relaxed. ... more   less 
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