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Hilton President Kansas City
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Reviews (1,211)
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All reviewspower and light districtsprint centerwalnut roomdrum room barfront deskcorner roombeautiful hotelentertainment districtclassic hotelmodern amenitiesbars and restaurantsbreakfast buffetwithin walking distancewedding partyvalet parkingself parkbusiness trip
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Reviewed 14 July 2014

This hotel was really nice. We love the charming lobby, friendly service, and comfortably outfitted rooms. The bathroom was clean and modern, though the water pressure on the shower was rather weak. Location is good, we had planned on bumming around the P&L so it's great for that. Be aware that it is NOT a quiet part of town, and there was plenty of loud music going on into the night on Thursday and Friday.

The issue we had was with the A/C, which is the only issue but one worth dinging two bubbles on the review. When we came into the room, the thermostat was set to 65, though in hindsight the room was not exactly frigid. I know what 65 feels like and wasn't interested in freezing to death, so I set the thermostat to a still cool 72. I might as well have gone to a sauna. In the middle of the night I had to get back up and jack the temperature way down, and it was still not cool enough by the time we woke up. The room never seemed to recover, and it was balmy for the second day/night as well, even set on 65.

I still love the hotel but would probably only stay here again if it weren't summer, assuming their heat works. Also, the elevators were not air conditioned and were *incredibly* uncomfortable.

  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank 867toothyg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
philipstrnad, General Manager at Hilton President Kansas City, responded to this reviewResponded 15 July 2014

Timothy-
Thanks for taking the time to share your thoughts. So sorry we could not get the air to a comfortable level for you. The building normally has no issue keeping up with the outside air temps and humidity. I will reach out to you via private message so we can take a look at the room you occupied.
Thanks again for your time and feedback. I am pleased the rest of your stay was satisfactory. We would love to see you again in the future!

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Reviewed 14 July 2014

The desk staff is helpful and rooms are comfortable. However, do not eat breakfast in the restaurant unless you expect to wait on yourself and eat sub-par food. Also, the water pressure and temperature of the showers is awful. Prepare to be scalded or chilled each morning. It will vary by morning. Stay on a lower floor if you want water pressure. This hotel does not measure up to Hilton standards.

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Jeff C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
philipstrnad, General Manager at Hilton President Kansas City, responded to this reviewResponded 16 July 2014

Thanks for sharing your thoughts about your visit. I am terribly sorry you had a multitude of issues. We understand your frustration. We will discuss as a team and take corrective action where we can. As you can see by hundreds of previous TripAdvisor reviews your visit is not the product and services our guests nearly always experience. Thanks again for taking the time to share your candid thoughts about your visit.

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Reviewed 13 July 2014

This was our second stay at The Hilton President KC. We are locals but find that it's nice to just get away from everything for an evening occasionally.

Booking was easy. We asked for a corner room facing the P&L district and did get it. Room 402. Check in was easy and went smoothly.

We had 2 complaints of the room, which we addressed to the front desk at check out. The room thermostat was set at 65 but it never was completely cooled off in the room. It was set to 65 when we arrived to the room and that was the lowest that it would go but it felt 75-80 at best. It made for a not so comfortable sleeping night. The other complaint was the carpet. It was terribly sticky everywhere. Not a humid sticky....just a yuck sticky. When I let the front desk know, the girl replied with "sorry". I hope that they do look into it.

We did intend to have Starbucks on the way out (it was almost noon on Sunday) but Starbucks was not open. That was disappointing as well. Not sure why they wouldn't be open on a Sunday afternoon.

Overall, we love Hilton properties and love the President and will stay again, more than likely. However, I do hope that they fix the things that were addressed. It's such a great property.

Room Tip: High up and corners facing P&L.
  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank golfprosprincess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
philipstrnad, General Manager at Hilton President Kansas City, responded to this reviewResponded 15 July 2014

Thanks for taking the time to share your thoughts. First off, we will certainly address the cleanliness issue you noted in your review. As a seasoned TripAdvisor reviewer we certainly take a great deal of interest in your review. I am pleased that overall you had a wonderful visit to the hotel. We would love to see you again in the future. Thanks again for your time and candid feedback.

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Reviewed 11 July 2014

I took my family for a wedding party in the downtown Kansas City. The room was reserved based on the wedding discount offer around $150 including the tax. The dinner and wedding ceremony were held on the different floors but were spacious to accommodate the needs. The room was clean and wonderful. Strongly recommend this hotel for you.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank Shiuh C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
philipstrnad, General Manager at Hilton President Kansas City, responded to this reviewResponded 15 July 2014

Thank you for that wonderful review. It is always nice to see the "five-dot" review. It sounds like everything just went perfectly for your stay. The President is such a wonderful venue for weddings. I am pleased you had the opportunity to enjoy such a wonderful occasion. Please look us up the future should your travel bring you back to Kansas City.

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Reviewed 10 July 2014

This is a great place to stay. Built in 1926, everything seems scaled to the times. I'm usually picky about using "historic" hotels, but the President was just fine in terms of comfort and room amenities.

Shortcomings--we were there over 4th of July weekend, and the Starbucks was on short hours. Want a can of pop? No vending, gotta go to the bar (nice bar, though!)

Strengths--beautiful place, walk a couple blocks to great restaurants ( try BRGR, it's great).

Whine--it is a fifty dollar cab ride from the airport. That's not a happy thing.

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank SL-from-IL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
philipstrnad, General Manager at Hilton President Kansas City, responded to this reviewResponded 15 July 2014

Thanks for the wonderful review! Many words have been used to describe this wonderful hotel and yes, cool is one of them. We are so pleased you enjoyed your visit. Apologies for the lack of staffing in the coffee shop, sounds like we could have done a better job scheduling for that weekend. We hope to see you again in the future!

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