I stayed for business and I was very pleased with all aspects of this hotel. I was able to choose from a number of restaurants for dinner within walking distance, the rooms were spacious and clean, beds very comfortable. I would recommend!More
I stayed for business and I was very pleased with all aspects of this hotel. I was able to choose from a number of restaurants for dinner within walking distance, the rooms were spacious and clean, beds very comfortable. I would recommend!MoreShow less
Dear Valued Guest,
We appreciate your positive feedback. Thank you for choosing the Courtyard Marriott Country Club Plaza and we hope to be your host on future visits to Kansas City.
The front desk was rude and snotty. The bartender's personality did not match his position, he had no personality, and did not make the evening pleasant. I stayed at the Residence Inn the week before and the customer service was top quality and the bartender was so wonderful. I will never stay at this hotel again. I love Marriott Brand hotels.....I am a silver member.
Dear Valued Guest,
I would like to sincerely apologize for your less than desirable stay. It is our standard to provide the best customer service to all guest all the time and this situation was definitely not up to our standard. I would welcome the opportunity to speak with you in person to fully understand the poor customer service you recieved. Please call me at 816-285-9755 so I may have a chance to rectify this situation.
The staff (especially front desk) is outstanding. None of the phony attention you normally encounter at hotels. They are genuine and treat you with the outmost respect. I have stayed at different Marriott hotels in Kansas City but this is my new home when I am in Kansas City.
Being able to walk to the shops and restaurants in the Plaza is a major plus (can't be that). Love the deco and the rooms. Having a fridge and a microwave in the room (big plus). It's also very quiet which provides for a great night sleep.
The place is perfect!!!
Enjoyed the hotel and stay. I understood that a complimentery breakfast was included - was surprised to find out that there was not. That was only minor complaint.
Perfect location on the Kansas City Plaza. Easy parking, close to restaurants, the Nelson-Atkins museum, shops. Very quiet rooms - wonderful beds! Rooms a bit small-ish, but all we need for the night - micro, fridge, etc. Warm, welcoming - we stay here often when we want to overnight in KC
The Courtyard on the Plaza is in a beautiful old Apartment building that has been totally refurbished for the hotel The rooms were extremely spacious and furnished nicely. The bed and pillows were the comfortable and my only small complaint is whoever designed the room arrangement put the bed too close to the wall of windows--there was about a foot between the bed and the wall and there was plenty of room on the otherside to have positioned the bed better. The hotel is in a perfect location you can walk any where on the plaza and we will stay there again. It was also a great value through Marriott's website. All in all a great experience