This hotel has the worst customer service. We had a reception there for my sister. From day one it was a horrible experience. I would never recommend someone hold a big event here. Even the simple block of reservations we had set aside was messed up. Even after every mistake they NEVER made if better. They could have cared less we were getting less than perfect service.
At the reception the dirty food stations weren't picked up and we even overheard they're staff asking the bartender if they could put a pizza on our tab!
When it comes to the rooms......small, heard everything from the rooms around us and again poor service. Called for help getting our bags down and they never came! Top 10 unorganized hotel i have ever stayed with. After all it JUST a HOLIDAY INN!
I could go on all day!!!!
- Official Description (provided by the hotel):
- Listed on the National Register of Historic Places, this KC landmark has had an extensive historic preservation bringing back the original art deco ambiance with a vintage hip approach for a fresh look at yesterday. The Aladdin Holiday Inn Hotel is located in the heart of the downtown convention, business, financial and entertainment districts, and is connected to the KC Convention Center and Marriott. The Aladdin is also three blocks from the Sprint Center. We look forward to Welcoming you with a glass of champagne! ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Aladdin Hotel Kansas City
- Aladdin Holiday Inn
- Holiday Inn Kansas City
- Kansas City Holiday Inn