This afternoon I attempted to make a reservation for the Motaku Convention being held yet again at this hotel/waterpark.
WHAT A NIGHTMARE! Worst experience booking a room ever! I called the 800 number to make the reservations as instructed on the Motaku website. I was then told I had to call the hotel directly, (in order to get the $89 "special rate" for the convention at this hotel, which I did. Then I was told that I have to talk to someone in sales to make the reservation (after my 5th phone call trying to get SOMEONE to help me). The person I needed to speak to was OUT of the office until Monday. Which I was instructed to call back then. I informed whoever I was speaking to that this was very inconvenient for me as I was heading out of town on Monday and had other priorities then. Still NO help. RIDICULOUS! Finally, I simply logged onto CHEAPHOTELS.COM and paid $100 per night for the room that they could have just booked themselves for me instead of causing all this inconvenience. I am VERY disappointed with this hotels reservation department.
We stayed here last year for this convention amid the rotten reviews it consistantly gets on here. It wasn't a bad stay. But I did call ahead and talk to someone about my concerns about what I read on the internet. So I think they were on the watch for us, and did what they could to make our stay pleasant. I travel for business a lot. (this happens to be a once a year mother/daughter trip) And I have NEVER had such a bad experience booking a room! This was completely a mess.
Poor customer service, in an age where the economy is not good. Be happy to get the business. Shame on you for making it so hard.
- Official Description (provided by the hotel):
- The Adam's Mark of Kansas City is a full-service hotel and conference center located on the Southeastern side of Kansas City, MO. Our location is adjacent to the Truman Sports Complex, home of the Kansas City Chiefs and Royals. The Adam's Mark of Kansas City offers over 369 well appointed rooms and 17,000 sq. ft. of event and meeting space. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Ctrip TA, Hotels.com, Expedia, Priceline, Traveltool, S.L.U., Hotel.de, getaroom.com, Evoline ltd and Cancelon so you can book your Adam's Mark Hotel & Conference Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Kansas City Se - Waterpark Hotel Kansas City
- Sheraton Kansas City
- Kansas City Sheraton