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“Horrible hotel, dirty room, and cheap furniture. Great Staff...”

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Adam's Mark Hotel & Conference Center
Ranked #77 of 109 Hotels in Kansas City
1 review
“Horrible hotel, dirty room, and cheap furniture. Great Staff...”
Reviewed 1 November 2012

I was sitting in a chair at the dining table when the arm of the chair fell off, i therefore had an accident. The only good part of my stay was how helpful and friendly the front desk guy Bill was at resolving the issue. He was extremely friendly and helpful..

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kcmoguy86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria D, Manager at Adam's Mark Hotel & Conference Center, responded to this review, 6 November 2012
I do aplogize for the experience that you had here at our hotel. I am glad that Bill was able to provide great service for you. It was also great getting to speak with you personally on Saturday night after staying an additional two more nights at our property. Hopefully you and your friends will be able to visit us again.
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945 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (198)
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English first
Hutchinson, Kansas
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 31 October 2012

The abhorrent conditions that exist at this IGH hotel are alarming. We truly believe our wellbeing as at stake by staying at this vial Holiday Inn. There was mystery fluid on the walls, hair on the doors, broken lights, and indescribable filth. Staff didn't care nor did IGH guest relations. We tried to bring this to their attention and got the run around.

  • Stayed October 2012, travelled with family
    • Value
    • Location
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    • Rooms
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Helpful?
Thank photoguy1280
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria D, Manager at Adam's Mark Hotel & Conference Center, responded to this review, 10 November 2012
I do apologize for the experience that you had with us and will review your comments with the management team. I am unaware of any rooms that have "Black Mold" in them but will look into this further. Thank you for sharing your comments with us.
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Travellers are raving about these Kansas City hotels

Shelbyville, Kentucky
Level Contributor
55 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 25 October 2012 via mobile

This hotel was clean and nice. It was a good value. The rooms were large but the bathrooms were very small. At 6' you have to bend over to take a shower. This was the only negative that I witnessed. Overall it was a good value and very clean.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank barrywebb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria D, Manager at Adam's Mark Hotel & Conference Center, responded to this review, 28 October 2012
Thank you for taking the time to write a review on TripAdvisor. I am glad that you enjoyed your stay with us. I can understand that being over 6' tall can be a problem in the shower. I am glad that your room was clean and nice. Hopefully you will visit us again. Thank You
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Pittsburg, Kansas, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 20 October 2012

After being stranded by the Clarion hotel next door, this hotel not only gave us an Excellent rate but included free passes to their CoCo Resort Waterpark for my entire family, upgraded our room to accomadate our family size. Gave free meals for the children with adult purchases, had an absolutely astonishing interior with business center, lounge, restaurant, arcade and waterpark. Plus, indoor pool and spa, and outdoor pool. The night we stayed there was a wedding and a 70th birthday party taking place in the banquet facilities. Also, a game at Arrowhead Stadium. For as many people they had to accomadate, they were very calm and respectful of all. Everyone seemed very happy, and greatful for their stay. We "WILL" be staying here again!!

Room Tip: Simply ask, they will do anything to try and meet your expectations.
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  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank Amber O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria D, Manager at Adam's Mark Hotel & Conference Center, responded to this review, 27 October 2012
Thank you for taking the time to share your experience with us on TripAdvisor. I am so glad that you enjoyed your stay here with us. It was a pleasure being able to help make your trip special. I do hope that you come back and see us again soon.
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Grand Prairie, Texas
Level Contributor
133 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 245 helpful votes
Reviewed 6 October 2012

I will keep it brief. Great location for Chiefs game, really friendly staff. Although it was busy didn't have any issues with noise. Really surprised with the bar area, very nice. Shuttle to game was a nice surprise

  • Stayed September 2012, travelled with friends
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    • Location
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    • Cleanliness
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Helpful?
Thank Gregory W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria D, Manager at Adam's Mark Hotel & Conference Center, responded to this review, 20 October 2012
It is great to hear that you enjoyed your stay with us. Coming for a game is always exciting here and yes very busy. We do provide a complimentary shuttle for all of the Chiefs and Royals home games as well as other events at the stadium. Hope to see you again soon and thank you for staying with us.
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Saint Louis, Missouri
Level Contributor
97 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 5 October 2012

This is the former Adams Mark Hotel. It is tired and old and in need of a total renovation. From the wallpaper and carpeting in the hallway to the stained carpet and overall oldness of the room, including the outdated furniture, I would opt to stay elsewhere next time I'm in Kansas City. The place had an old "odor" to it. Not to mention that they run a shuttle from the hotel parking lot to the Chiefs game which only adds to the crowded parking lot and the ability to find a place for a paying guest.

Room Tip: Had a room on the first floor that seemed quiet.
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  • Stayed October 2012, travelled on business
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Helpful?
1 Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria D, Manager at Adam's Mark Hotel & Conference Center, responded to this review, 20 October 2012
Thank you for your comments on TripAdvisor. You are correct our hotel has been here since the early 70's. We are currently renovating the front entry of the building and also just put in brand new elevators and there are more projects soon to come. We do also provide a free shuttle to and from all of the Chiefs and Royals games. Hopefully the next time you drive by or come and visit you will see a difference.
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Columbus, Ohio
Level Contributor
68 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 28 September 2012

If you ever go to Kansas city to see the royals or chiefs then this is the Hotel for you , It is within walking distance of both stadiums and has excellent views of them from your hotel room. it is priced reasonably and rooms are average in comparison to other hotels , but I just fell in love with the view of the stadiums from my room.

Room Tip: select high floor overlooking the stadiums
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  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Joseph L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria D, Manager at Adam's Mark Hotel & Conference Center, responded to this review, 13 October 2012
Thank you for taking the time to write a review on Tripadvisor. I am very happy that you enjoyed your stay with us and you are correct the view is amazing. It is great that you have a view of both stadiums and we love football season. I love driving up to the hotel and seeing the jerseys in the windows. I hope that you do come back and stay with us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Adam's Mark Hotel & Conference Center

Property: Adam's Mark Hotel & Conference Center
Address: 9103 E 39th St, Kansas City, MO 64133-1110 (Formerly Holiday Inn Kansas City SE - Waterpark)
Phone Number:
Region: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #77 of 109 Hotels in Kansas City
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Adam's Mark Hotel & Conference Center 3.5*
Number of rooms: 369
Official Description (provided by the hotel):
The Adam's Mark of Kansas City is a full-service hotel and conference center located on the Southeastern side of Kansas City, MO. Our location is adjacent to the Truman Sports Complex, home of the Kansas City Chiefs and Royals. The Adam's Mark of Kansas City offers over 369 well appointed rooms and 17,000 sq. ft. of event and meeting space. ... more   less 
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Also Known As:
Holiday Inn Kansas City Se - Waterpark Hotel Kansas City
Sheraton Kansas City
Kansas City Sheraton

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