I have booked here twice and been disappointed both times. The first time I stayed I was given a room that had not been cleaned. I was given another room, but was overall not impressed with the quality and service at the hotel.
I decided to book again and give the Sheraton a second chance and had an AWFUL experience. I had called earlier in the day to remind the hotel that I needed late check-in (it was also noted on my reservation) and was assured it wouldn't be a problem. The person on the phone asked for my name, but rushed me off the line, so I am sure they did not enter anything into the system. When I arrived, I was told there were no rooms available even though I had a reservation. The lady at the front desk had never had this issue before and was not sure exactly how to go about finding me a room at an alternate hotel. It took about 10 minutes to get in contact with her manager just to start the process. She seemed very flustered and unorganized, and although she did apologize for the inconvenience, I did not feel like I was getting the type of customer service I would expect from this type of hotel when they made a mistake. I was first told to go over to the Hampton and they should have a room. I asked her to call and confirm since I didn't want to walk over just to find out it was booked. I am glad I did since they were sold-out as well. Overall, it took over 30 minutes total to find me a hotel room. At first, it was only going to be for the first night of my stay and I would have to move back to the Sheraton, but thankfully she allowed me to have the alternate hotel for both nights (the only positive in this whole mess).
After reading reviews, the issues with dirty rooms and overbooking are re-occurring issues at the Sheraton. Save yourself the hassle and book somewhere else!
- Official Description (provided by the hotel):
- Sheraton Suites at Country Club Plaza is minutes from Sprint Center, Power & Light District, Kansas Speedway and the Kansas City Zoo. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Suites Country Club Plaza Hotel Kansas City
- Sheraton Hotel Country Plaza
- Sheraton Kansas City
- Sheraton Country Plaza Hotel Kansas City
- Kansas City Sheraton