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“Excellent Customer Service”

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Embassy Suites by Hilton Hotel Kansas City - Plaza
Ranked #34 of 109 Hotels in Kansas City
Reviewed 26 November 2012

The hotel is located near the Plaza which has shopping, restaurants, bars and more.

The hotel could use some updates in the rooms ( smoke burns in comforter, peeling paint). Overall it was a fair room.

The reason I could return or suggest this hotel is the staff. They all (front desk, valet, housekeeping, wait staff) are extremely customer focused. Very helpful, thoughtful, professional ... Just wonderful!!!

Stayed: November 2012, travelled on business
1  Thank MrsLawrence28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scott w, Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this reviewResponded 4 December 2012

Dear MrsLawrence28

We appreciate the positive comments and will make sure to commend our Staff on the service they provide. We are sorry to hear that you were not entirely happy with the condition of our Guest suite. We appreciate you taking the time to point out the things that made your experience less than perfect and we have shared your comments with our Housekeeping and Maintenance staff. Thank you for staying with us and we hope you will stay with us the next time you come to Kansas City.

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1,598 - 1,604 of 1,824 reviews

Reviewed 26 November 2012

I stayed three nights at this hotel when visiting a family member at nearby St. Luke's hospital. At first the Spanish-themed lobby was a bit jarring, but I came to appreciate the quirkiness of the design. The room was clean and the living room area was particularly nice, but I agree with reviewers who say the bathrooms are awfully small. (And the bathroom sink is in the actual bedroom, which was kind of odd.) Had some issues with our A/C not cooling very well, but otherwise the room functioned fine.

The breakfast aims high but doesn't quite get there. The staff during breakfast was wonderful, but the offerings were often picked over or completely gone by the time I went to breakfast. I could also forgive a lot at breakfast if the coffee was decent, but it wasn't.

If you have a reason to visit St. Luke's, this hotel is conveniently located and worth looking into. If you have other reasons to visit the area, this hotel may or may not meet all of your needs.

  • Stayed: November 2012, travelled with family
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Thank Amanda G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scott w, Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this reviewResponded 23 January 2013

Dear Amanda G

Thank you for your detailed review of your stay with us. Please note that I have shared the short comings you encountered with the air conditioning and breakfast offerings with the respective team leaders. I apologize for the added stress this may have added to your stay. Hope fully your family member is doing better and I would hope if your travels bring you back to Kansas City you would stay with us again.

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Reviewed 25 November 2012

Hot tub and sauna both cold. Bare wires exposed in sauna, hotels needs new paint Switch for the hot tub has more rust then paint. The entire place just could use a facelift, to get more upscale which is the image one would expect. This place is about 1/3 mile walking distance from the country club plaza which is upscale. I expected this place to be similar. I would guess it was in its day....

Stayed: November 2012
Thank Don S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scott w, Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this reviewResponded 27 March 2013

Dear Guest

Please note we did take your comments and concerns seriusly and did renovate our entire pool area. I would hope you would come back and give us another chance. thank You for your patronage of our hotel.

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Reviewed 25 November 2012

Our large, extended family has staged a family reunion twice at the Embassy Suites Hotel close to the Country Club Plaza. It's a great place for that kind of event: great pool for the kids, full breakfast, lots of lobby room for informal gatherings and of course the two-room suite setup which works very well for families traveling with small children. We worked with the hotel staff to have all of our rooms together in a area of one floor which made visiting back and forth just great.

We were even able to set up our own brunch (bagels and cream cheese, etc) in an area close to the pool so that we could enjoy even more family-together time.

There's a lot to do right around the hotel: Shopping at The Country Club Plaza, Loose Park which is only a short drive away, the Nelson-Atkins Gallery (a world class art museum), the World War I museum at the Liberty Memorial -- and much much more. We took advantage of everything.

This hotel is a little tired, and not at all fancy (again making it fun and comfortable for families) and the bathroom is set up in an odd fashion. But the staff is helpful and gracious and we had a great time there. We'll go back again for the next reunion!

Room Tip: All of the rooms are the same. Two room suites.
  • Stayed: November 2012, travelled with family
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Thank TrishaJo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scott w, Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this reviewResponded 23 January 2013

Dear TrishaJo

Thank you for the wonderful review and the return visits with your family. I am glad that our team was able to get you on the same floor and assist with other needs during your stay. It sounds like you capitalized on the countless attractions that surround the hotel and I am sure that also added to your successful family gathering. Again thank you for the review and the returning visits and patronage. I hope to see you again at your next family gathering.

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Reviewed 19 November 2012

Nice hotel, but not one of the best. The beds need to be updated to make it more comfortable. Also, it would be nice if the breakfast buffet was opened a little earlier on the weekends. And as a Diamond member I was surprise by the lack of amenities (no water in the room, or gift bag). But it was only a few blocks from the plaza, so that was nice ..

  • Stayed: November 2012, travelled solo
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Thank Greg V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scott w, Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this reviewResponded 23 January 2013

Dear Greg V

Thank you for your review. Shame on us for not having the Honors amenities in your suite and please accept my apologies for this cardinal sin. Diamond members are our most valued guests and I would like to thank you for your patronage of our hotels. We currently are n the process of updating our bedding and we have discussed and have been offering some breakfast items early in the morning on the weekends. Again, thank you for your review and we hope to have you as a guest again if your future journeys bring you back to Kansas City.

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Reviewed 16 November 2012

We had no idea where we were going to spend the night when we came upon this hotel. The location is great for shopping, eating out or barhopping! The staff was very friendly and the complimentary shuttle service keeps you from having to find parking spots when going to the Plaza, etc. They have a great breakfast buffet that is included with your room. We will definately stay here again!

  • Stayed: November 2012, travelled as a couple
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Thank shebasmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scott w, Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this reviewResponded 4 December 2012

Dear Shebasmom

Thank you for your review! We are delighted that you had a great stay with us. This kind of feedback is what we strive for. We will make sure to pass on the kind words to our staff as it does confirm that their efforts are making a positive impact with our guests. I am glad you enjoyed our Complimentary breakfast which is a great way to start the day. On Your next visit do not forget to end the day or start the evening off with our Manager’s reception !
We'll look forward to serving you again on your next trip to KC

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Reviewed 13 November 2012

this summer my family and i went down to kansas city. we desited to stay at embassy suites because close to the plaza. when we got to the hotel and it a bad day the hotel was PACKED. so we got to our room it was clean, in good cintions, and the smell was in good shape. In the hotel the rooms are 80% percent renolted but the hotel was 20% renolted. but the thing i hated the most was the elevators. Early i said the hotel was packed and elevator were packed with people and the elevator was small and it made a lot of stops sometimes it took forever and desited to take the stairs. the thing i loved the most was the breakfast. the breakfast was really good especially the olmlets they we so deilous.

  • Stayed: July 2012, travelled with family
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Thank oscar219
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scott w, Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this reviewResponded 6 December 2012

Dear Oscar219

Thank you for your comments of your stay with us last summer. I apologize for the extended elevator wait times which occur during popular times in the morning and afternoon. I was glad you enjoyed our complimentary cooked to order breakfast and will share your comments with our breakfast staff. We would appreciate the opportunity to serve you again the next time you are in town.

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Additional Information about Embassy Suites by Hilton Hotel Kansas City - Plaza

Address: 220 W 43rd St, Kansas City, MO 64111-3112
Phone Number:
Region: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#37 Business Hotel in Kansas City
Price Range: £136 - £203 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Hotel Kansas City - Plaza 3.5*
Number of rooms: 266
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Also Known As:
Embassy Suites Kansas City
Kansas City Embassy Suites

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