The staff was helpful and engaging from the first encounter. They were never intrusive, but always available. The complimentary shuttle to and from the Plaza is a big plus, especially in the Christmas season. It was wonderful to avoid the hassle of parking on the Plaza and dealing with the traffic! Wait times for the shuttle were short, and even at the end of his shift, the driver was pleasant, friendly, and joked readily with the passengers.
The hotel staff was quick to accommodate special requests.
I see the other comments about the decor - but, unless plaster is falling off the wall (which it was not), I could care less. The place was spotless. The service was great. That is really all that I want in a hotel.
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- Also Known As:
- Embassy Suites Kansas City
- Kansas City Embassy Suites