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“Not up to Embassy Suites standards”

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Embassy Suites by Hilton Hotel Kansas City - Plaza
Ranked #34 of 109 Hotels in Kansas City
Omaha, Nebraska
Level Contributor
118 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Not up to Embassy Suites standards”
Reviewed 4 January 2014

The great thing about this hotel is that they offer a free shuttle to the plaza - very friendly shuttle drivers and valets. One of the towels in our hotel room had a blood stain that they had tried to remove but there was still a faint rusty brown stain. Also, I noticed a bloodstain on the duvet when I got up in the morning and the duvet cover was askew. The bathroom was located inside the bedroom area with the vanity outside the bathroom which made it very awkward when someone had to go to the bathroom, you felt like everyone could hear you and if the children had to go to the bathroom, then they had to come into your room to do it. Also, the couch was very frayed in spots and the furniture was showing its age. The fridge was micro compared to the fridge in other Embassy Suites. Overall, this one needs a makeover and staff needs to be trained in blood handling procedures.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank Bonesandhisgirls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scott w, Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review, 1 March 2014
Thank you for your feedback of your recent stay with us. I sincerely apologize that we were unable to meet expectations and based upon your review I am actively participating with our housekeeping staff to ensure this does not happen again. I hope that if your travels bring you back to the area that you will consider staying with us again. Thank you again; I appreciate your honest feedback.
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1,719 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (201)
Date | Rating
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English first
Tulsa, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 January 2014

The hotel was nice and very clean. The staff did not seem prepared for the number of people staying this particular weekend. Check in took 20 Min. and we had reservations. The breakfast was out of many items and it was confusing as to where to go for hot items or just a muffin or cereal.

  • Stayed December 2013, travelled with family
    • Value
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Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Nathan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holdrege, United States
1 review
Reviewed 2 January 2014

Great location, great hotel! Bar was tremendous. Good food, good service. Awesome place to watch the game. Pool was nice. Only issue was long lines for elevator, breakfast, and happy hour. Most likely due to holiday traffic.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Kim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scott w, Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review, 3 March 2014
Dear Kim H
Thank you for spending the winter holiday with us.. We were busy and thank you for being understanding of the breakfast and elevator wait times.Shame on our staff for not alerting you prior to this so that you could have avoided the prime times of congestion. Hopefully your future travel plans will bring you back to Kansas City.

Scott Woidela
Asst. General Manager
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Burlington, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 December 2013

I swore I wouldn't return a few years ago and my husband somehow convinced me to try again with our kids. The pool was freezing, no one could tolerate although many families tried. Swimming at a hotel was the point of this overnight family adventure. The rest of the hotel was so hot it made us sick, literally. We all woke up after a restless night of sleep covered in sweat. This was with temp set at 65 and the fan on high rattling loudly all night.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Jon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scott w, Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review, 1 March 2014
We pride ourselves in providing each and every guest with a high quality experience and it seems we have fallen short during your recent stay. I sincerely apologize for any inconvenience caused to you while staying with us. I will follow up with my team immediately to ensure we take all necessary steps to make sure this does not happen in the future. Thank you again for sharing.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Kansas City hotels

Lawrence, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 December 2013

Positives: Location of hotel is very close to the Plaza with a free shuttle. Sizeable Rooms for family of 6. Negatives: We had to wait 30 minutes for room to be ready upon check-in at 5:00 PM Bathroom was too small Complimentary breakfast was chaotic and long line Heating/Cooling System did not appear to work or work well

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Aaron N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wichita, United States
1 review
Reviewed 26 December 2013

My family and I stayed at the Embassy Suites at the Kansas City Plaza to enjoy a holiday weekend shopping, dining and enjoying the Plaza lights. The location is excellent especially with the free shuttle to transport back and forth from the Plaza when the weather is frigidly cold. Plaza II was our favorite restaurant. The staff were attentive to our needs. Location and value is a draw for this hotel.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Deann J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scott w, Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review, 7 March 2014
Good afternoon Deann J

Thanks for staying with us and sending Trip Advisor such lovely and thoughtful comments on your stay. Both are appreciated. I was glad to read you had a great experience at the hotel and that the staff did a great job of taking care of you during your visit. We appreciate your business and look forward to having you return to our hotel on your next trip to Kansas City.

Scott Woidela
Asst. General Manager
Embassy Suites Kansas City Plaza
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Kansas City, United States
1 review
Reviewed 24 December 2013

The accomadations were okay. The fold out bed was extremely uncomfortable and there was loud drilling and hammering at 730am and we were not forwarned that there was construction going on in the building.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Lindsy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Hotel Kansas City - Plaza

Property: Embassy Suites by Hilton Hotel Kansas City - Plaza
Address: 220 W 43rd St, Kansas City, MO 64111-3112
Phone Number:
Region: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#37 Business Hotel in Kansas City
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Hotel Kansas City - Plaza 3.5*
Number of rooms: 266
Reservation Options:
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Also Known As:
Embassy Suites Kansas City
Kansas City Embassy Suites

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