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Embassy Suites by Hilton Hotel Kansas City - Plaza
Ranked #34 of 109 Hotels in Kansas City
Kansas City, United States
1 review
“Can't beat it”
Reviewed 1 May 2014

This hotel is wonderful. You can't be it for the money. Great suite, breakfast, reception with wine, beer, and alcohol. Gym has good equipment and they have an indoor pool. It is near many shops as well. You can't go wrong staying at this hotel.

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Kim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scott w, Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review, 4 May 2014
Dear Kim B

Thank you for staying with us and sharing your comments of your stay with the guests of Trip Advisor. We were happy that you found the hotel and its location to your liking. You are correct that the Plaza & Westport are very unique locations with interesting shops and restaurants. Hopefully your future travels will bring you back to Kansas City & Our hotel. Thanks again for your kind words and also for your continued patronage of our Hotel.

Scott Woidela
Asst. General Manager
Embassy Suites Kansas City Plaza
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,744 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (203)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Ankeny, United States
1 review
Reviewed 30 April 2014

This is a great location for trips to the Plaza and Westport establishments. We come here twice a year for a girls trip. We've always loved the staff, but there has been changes and don't really recognize anyone anymore. The hotel rooms in general need some updates, but our generally clean.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Dawn L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scott w, Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review, 1 May 2014
Good afternoon Dawn L

Please note that I shared your comments and comparison of staff from last year. I was pleased to see that you found our housekeeping staff and their work to your liking. Concerning the gift cards you had left we did have some turned in and I will contact you by email to confirm if they are yours. I apologize if you did not find favor with our security and management staff but we were only trying to keep the noise level at an acceptable level Friday & Saturday evening. Thanks again for your sharing your stay with the guests of Trip Advisor and also for your continued patronage of our Hotel.
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Level Contributor
55 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 29 April 2014

We spent three nights here in mid-April. My second stay. Great staff throughout the hotel. Reasonably priced. The breakfast- included- is quite good, depending on tastes- I enjoy an omelette, so was always pleased. My spouse likes whole wheat toast, which wasn't available so she wasn't as pleased. The evening social event could use better snacks. The rooms are large- sitting room with TV, microwave, fridge, table, and couch and chair; very comfortable bedroom with bed, small, dimly lit bathroom, and glass, non-sliding doors. This is one of the quietest hotels I've ever been in- the six nights I spent here- in 2013 and this month- are among the best sleeps I've ever had in a hotel. Didn't hear a peep. Of note is the free shuttle service- quick, friendly- offered to area restaurants, bars, and shopping. Very convenient. Highly recommended. Pet peeve- $10 a night for WiFi, which we chose not to use. The business centre was good enough for our needs. Charging $11 per night for parking also seems like a cash grab...down the road, the Best Western doesn't charge for parking, and it was just as secure (used on a previous visit)

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Donald T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scott w, Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review, 29 April 2014
Good afternoon Donald T

Thanks for sharing your recent stay with the guest’s of Trip Advisor. I was thrilled to see that you had a restful stay but was disappointed in the additional parking & internet fees. Please note we have rates available for a minimal charge. Shame on the Breakfast staff for not getting your lovely wife whole wheat bread for toast from the main kitchen. This is unacceptable as I am certain it was available. Thanks again for your kind words about and for taking the time to share your stay on Trip Advisor.
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Chicago, United States
1 review
Reviewed 23 April 2014

Great experience! We appreciate the hospitality from the staff, great breakfast, happy hour and honoring of our AAA rate without hassle. We do miss the free parking, but otherwise great stay. We were also comped a movie, which we appreciate (although the movie wasn't very good :) )

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Gregory R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scott w, Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review, 24 April 2014
Good afternoon Gregory R

Thank you for spending the Easter Holiday with us last weekend. Staffs were thrilled to have their names mentioned as a sign that their efforts are appreciated. Shame on the Hotel that would not honor the AAA rate as it is a valuable organization to our hotels. The family pictures by the fountain with your family in their Sunday best and your quick snack in the atrium with your family was great to see. Thanks again for your kind words and also for your continued patronage of our Hotel.

Scott Woidela
Asst. General Manager
Embassy Suites Kansas City Plaza
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 22 April 2014

the kids loved the pool and the cocktail reception with light snacks is perfect to hold them over until dinner while they are swimming. The breakfast was great and good family or business hotel. We used the shuttle and it was great as well.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Gina L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scott w, Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review, 24 April 2014
Dear Morstadtl

Thank you for sharing your stay with the Guests of Trip Advisor. The title of your review brought big smiles to our staff as they took this as a job well done. I was happy to see that you capitalized on all of the amenities that we offer to all of our guests and liked how you combined the evening reception and pool together to please all of your family. Thanks again for your comments and also for your continued patronage of our Hotel.

Scott Woidela
Asst. General Manager
Embassy Suites Kansas City Plaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
milwaukee
Level Contributor
82 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed 19 April 2014 via mobile

My family and I decided to stay here for 2 days during our visit to KCMO. Upon pulling our car into the driveway of the hotel, valet greeted us right away with a smile and told us to leave our car there and go check-in. We checked in with Austin who was friendly, helpful and efficient. Check- in was very smooth and there was very little wait time, we were given our room keys, coupons, parking card (allowed access to their parking lot which was $11/day) and then off to our room (#713). We reserved a 2 room suite which was big enough for our family (2 adults and 3 children), the pictures on the website were accurate. While inspecting the room, my husband found a few problems 1) non working phone 2) 2 of the comforters in the room had stains on them. My husband called the front desk from the phone in the other room. In the next 5 mins we had new comforters and someone working on the phone. The other problem we had was with our keys. When we returned from dinner none of the 3 keys were able to open the door. So my husband went to the front desk and informed them of the problem and again there was very little wait time (3-4 mins) for an employee to come up, let us in and inform us that someone would be up shortly to fix the key reader. That person came within 5 mins also, and worked diligently to fix the problem. All problems fixed!!!! We were impressed at how well the staff worked together and communicated to fix our problems.
Overall, we had an awesome stay at the Embassy Suites. EVERY employee (valet, front desk, housekeeping, maintenance, breakfast servers/hosts, bartenders) we encountered was friendly, smiling and extremely helpful. I wish I would've gotten the names of more employees because they certainly deserve the recognition. Customer Service at its best!!!! We stayed from Wed April 16th - Friday April 18th. I forgot to mention that Taylor sent up a little card basket of treats and sodas for our inconvenience with the keys.
Here are some other bonuses
*free delicious breakfast....many great choices (pancakes, fruit, oatmeal, omelette station, bacon/sausage, cereal, yogurt, juice, pastries
*location(this is about 2 -3 blocks from the plaza....it was safe to walk, straight shot)
* swimming pool- indoor, 2 separate pool areas (2-3.5 feet) and the deeper area (6-7feet). This is great for those with smaller children who can't swim. I was glad it, wasn't one big connected pool.
*work out room- didn't use it, but I should've taken advantage of it

Stayed April 2014, travelled with family
Helpful?
Thank brightis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scott w, Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review, 22 April 2014
Good morning Brightis


Thank you for staying with us. It was a pleasure reading your detailed review of your stay and I apologize for the challenges with the door keys. Fortunately our staff was able to sense the urgency and was able to be all over this situation. Thank You for your kind words about our staff and service we are very fortunate to have such a Guest orientated staff. Thanks again for your comments and also for your patronage of our Hotel.

Scott Woidela
Asst. General Manager
Embassy Suites Kansas City Plaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
38 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 15 April 2014

I thought this hotel was in a good location. The service was excellent, and the amenities were wonderful. We had a 3-day event at the Convention Center and it was ~4 miles away. It was only 4 blocks from The Plaza. Even though the hotel was full, we had plenty of room and never felt like it was too loud or crowded.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CJtravelerDenver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scott w, Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review, 17 April 2014
Good afternoon CJTravelerDenver

Thank you for staying with us while attending the convention Downtown. I was happy to see that you took advantage of the Country Club Plaza during your off time. You were correct that we were busy, and I will share your comments with our staff. Thanks again for your comments and also for your continued patronage of our Hotel

Scott Woidela
Asst. General Manager
Embassy Suites Kansas City Plaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Hotel Kansas City - Plaza

Property: Embassy Suites by Hilton Hotel Kansas City - Plaza
Address: 220 W 43rd St, Kansas City, MO 64111-3112
Phone Number:
Region: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#37 Business Hotel in Kansas City
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Hotel Kansas City - Plaza 3.5*
Number of rooms: 266
Reservation Options:
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Also Known As:
Embassy Suites Kansas City
Kansas City Embassy Suites

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