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“One of Our Best Hotel Stays EVER”

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Sheraton Kansas City Hotel at Crown Center
Ranked #11 of 108 Hotels in Kansas City
Certificate of Excellence
Garden City, Kansas
Level Contributor
8 reviews
4 hotel reviews
“One of Our Best Hotel Stays EVER”
5 of 5 bubbles Reviewed 26 November 2012

My husband and I spent one night at The Sheraton Kansas City Hotel at Crown Center to attend a concert at the Sprint Center. We picked the hotel primarily for the price and its proximity to both the Sprint Center and Union Station, as we came in on the train. Our experience was top-notch all the way around. We arrived very early on the train and were exhausted. I called the hotel the day before to be sure there was somewhere we could store luggage until check-in, and was encouraged to check with the front desk to see if a room was available when we arrived. We did so, and were pleasantly surprised to be able to check in upon arrival, giving us time to get in a much-needed nap. ALL STAFF WE ENCOUNTERED WERE EXCELLENT, from the front desk staff on arrival and departure, the door staff when needing a cab, the concierge, and the staff at Spectators, where we spent much of our afternoon the next day, as we had a late train out. The hotel accommodated our request for a late check-out, stowed our luggage safely away when we did check out, and the staff at Spectators found the Cowboys game on TV for us (particularly my husband, an avid Cowboys fan,) and encouraged us to pick where we'd like to sit, tuned the TV closest to that spot, and provided wonderful service while we watched the game. The beds were AMAZINGLY comfortable, to the point that my husband and I discussed getting one like it for home. From someone who very rarely sleeps well in hotels, this is high praise indeed. Also, the hotel is very clean, very well maintained, and has a lovely lobby area with lots of seating. It is also connected by a walkway to Crown Plaza and Union Station. We loved our experience and cannot wait to go back!

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joe_and_Katrina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve_ShalitKC, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review, 28 November 2012
Joe_and_Katrina- Thank you very much for taking your time to share your wonderful experience at the Sheraton Kansas City Hotel at Crown Center. I am delighted to hear this was one of your best hotel stays ever and that our staff was able to accomodate you to an early check in after a long day of traveling. We take great pride in our customer service and strives to create a welcoming and relaxing stay for our guests. It is great to hear you enjoyed the Sheraton Sweet Sleeper Beds! You are able to purchase any of the Sweet Sleeper products on the Sheraton Shop at Home website. It is so good to hear you were able to use the covered Link walkway to Crown Center and Union Station to your convenience. It is a great amenity we have! We truly value your loyalty to the Sheraton and look forward to having the opportunity to serve you as our guest in the future and create many more memories for you.
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1,556 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (435)
Date | Rating
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English first
Denver, Colorado
1 review
5 of 5 bubbles Reviewed 26 November 2012

Had stayed there many times before it was the Sheraton. Lot of renovations going on, but didn't interfere with my stay at all. The renovations are looking great - can't wait to see it completed. Work out facility is much improved over it's last set up. I'll be back.

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fred R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve_ShalitKC, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review, 27 November 2012
Fred R- Thank you for taking your time to share your positive feedback on your recent stay at the Sheraton Kansas City Hotel at Crown Center. It is so great to hear you enjoyed your stay and that you are pleased with the new renovations. The Lobby and front drive are complete and we are very excited about the finished results! I am pleased to hear you like our new Fitnesss Center as well. We value your loyalty to the Sheraton and look forward to having you back to our hotel in the future. If you plan on returning over the holidays, check out the great packages we are offering on our website. Thank you again for your warm comments and have a great holiday.
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Glenallen
1 review
5 of 5 bubbles Reviewed 25 November 2012

Our stay at the Sheraton Kansas City was for a business meeting that I attended while my husband had the opportunity to relax. Even in a large city and being from a very rural area, we had little difficulty in finding the hotel, getting parked and getting to the front desk. We were treated with such respect and everyone went out of their way to make sure our stay was great. We were on the 33rd floor so our view was fabulous at night overlooking the Crown Center. Our room was very welcoming. The price was a little high but the benefits were amazing. Thanks for a wonderful 3 days!

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Regina R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve_ShalitKC, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review, 26 November 2012
Regina R- Thank you very much for taking your time to share your feedback on your recent stay at the Sheraton Kansas City Hotel at Crown Center. It is so great to hear everything with your arrival to the Sheraton was very convenient and that our hotel staff made you feel warm and welcome! We take great pride in our customer service striving to provide top notch service to our guests. I am pleased to hear you enjoyed your view of Crown Center. It is a beautiful place during the holidays and I hope you were able to enjoy the Christmas decorations. The Sheraton values your business and are so delighted we were able to create a wonderful 3 day stay for you. We look forward to serving you as our guest again. Check out the great holiday packages we offer on our website if you return over the holidays.
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Missouri
Level Contributor
56 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 21 November 2012

We spent one night at the Sheraton Kansas City at Crown Center to attend a concert at the sprint center on No. 17, 2012. From the time we drove up, to the check-in, the staff was very friendly and eager to assist us. We were able to take their shuttle to and from the sprint center, and the Power and Light District. It made our visit and experience that much better and user friendly, the shuttle driver Torrance is the best. The beds provided us a good nights sleep. The check out was fast and so was the car valet service. We will stay here again next time we need to stay in KC. Our experience was top notch!!!

Room Tip: The higher the floor the better view of downtown Kansas city.
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  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank happytraveler60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve_ShalitKC, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review, 26 November 2012
happytraveler60- Thank you very much for taking your time to share your positive feedback on your recent stay at the Sheraton Kansas City Hotel at Crown Center. It is so great to hear you were able to use the shuttle service to and from the Sprint Center to your convenience for the concert. It is a great amenity we offer! The Sheraton believes strongly in providing signature service to our guests and I am so glad all of our employees were able to make you feel welcome and provide quick and efficient service. The Sheraton looks forward to serving you as our guest in the future and providing the top notch service we strive to give. Check out the great holiday packages we offer on our website if you come back during the Christmas holidays!
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Brooklyn, New York
Level Contributor
67 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed 21 November 2012

The Sheraton has just finished extensive renovations and it shows. The lobby is beautiful, the hallways clean and bright, the rooms comfortable and spacious. Laptop safe and refrigerator provided. There is honestly nothing bad you can say about this property except for the parking situation. The walk from the garage to the hotel is some distance, and given that there was only a $4 difference between self-park and valet made me wish sometimes we had chosen valet. $15 for parking does seem a little outrageous given that you have no other option.

It is, however, better than the parking situation at the adjacent Westin (although that's really not saying a lot), and barring renovations to that property, a much, much nicer facility than the Westin.

Personnel were professional and pleasant. Our refrigerator didn't work and facilities came up promptly to take a look. The fridge had burned out and they brought up a new one. Room service was brisk and efficient. The location is convenient to the train station and is almost walkable to the Sprint Center/Power & Light District. The hotel connects to the Crown Center but we did not have time to explore this option. I would stay here again.

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CR_NYC64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve_ShalitKC, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review, 26 November 2012
CR_NYC64- Thank you very much for taking your time to share your comments on your recent stay at the Sheraton Kansas City Hotel at Crown Center. We are very excited about our new lobby and front drive renovations and I am delighted to hear you found it beautiful! I am glad you enjoyed your spacious room and hope you found our Sheraton Sweet Sleeper beds comfortable. The Sheraton strives to provide signature service to our guests and I am pleased to hear they were professional and pleasant. The Sheraton takes great pride in being located in the heart of Crown Center and it is great to hear you found the location convenient. We value your business and look forward to serving you as our guest in the future! Check out the great packages we offer for SeaLife and LegoLand for your next stay!
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Fort Worth, Texas
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 21 November 2012

I was there on a business trip and we normally don't stay in the downtown Kansas City area so was not sure what to expect. We were very pleased by the hotel lobby, the front desk service and the speed of the elevator service but the real great thing was the comfort of the beds. They were absolutely one of the best! We arrived late enough that the only thing open for eating in the hotel was the bar restaurant. There was a group already there that had been enjoying their drinks for some time and were extremely loud. Our server asked if he could move us to another table far away from this group and apologized on multiple occasions for their behavior. Overall our stay was very, very good.

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carole E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve_ShalitKC, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review, 26 November 2012
Carole E- Thank you for taking your time to share your comments on your recent stay at the Sheraton Kansas City at Crown Center. It is great to hear you enjoyed the new renovations in the lobby and that the front desk staff provided quick and efficient service. The Sheraton takes great pride in our Sweet Sleeper Beds. I am so glad to hear you found them comfortable! You can purchase any of the Sheraton Sweet Sleeper bedding online at the Sheraton Shop at Home website. We value your business and look forward to creating another warm and welcoming stay.
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Holden, Missouri, United States
Level Contributor
10 reviews
5 of 5 bubbles Reviewed 20 November 2012

I stayed in this hotel for a convention and must say that it was extremely clean and well-maintained. The rooms were spacious and the bed was wonderfully comfortable. All of the staff were friendly and helpful and the view of the city from the floors above was breathtaking.

Room Tip: Ask for a room with a view of the city.
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  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pam P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve_ShalitKC, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review, 26 November 2012
Pam P- Thank you for taking your time to share your positive feedback on your recent stay at the Sheraton Kansas City Hotel at Crown Center. I am so pleased to hear you enjoyed your stay and found your Sheraton Sweet Sleeper bed comfortable and relaxing. We take great pride in our customer service and it is great to hear the staff was friendly and accomodating. The Sheraton is very fortunate to be located in the heart of Crown Center and I am glad you were able to enjoy the amazing city view from your room. We value your business and look forward to creating another memorable and relaxing stay. Check out the great packages for SeaLife and LegoLand we offer on our website for your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Kansas City Hotel at Crown Center

Property: Sheraton Kansas City Hotel at Crown Center
Address: 2345 McGee St, Kansas City, MO 64108-2604
Phone Number:
Region: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Kansas City
#5 Luxury Hotel in Kansas City
#8 Romantic Hotel in Kansas City
#17 Family Hotel in Kansas City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sheraton Kansas City Hotel at Crown Center 4*
Number of rooms: 729
Official Description (provided by the hotel):
Sheraton Kansas City Hotel at Crown Center is located downtown near the Kauffman Performing Arts Center and other attractions. Our hotel has 5 on-site dining options and high speed internet access. ... more   less 
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Also Known As:
Sheraton Kansas City Hotel At Crown Kansas City
Hyatt Regency Kansas City
Hyatt Kansas City

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