We stayed at this hotel the weekend of October 6th & 7th 2012. We usually stay at Marriotts and this was the closest to our destination.
Good news - responsive helpful staff, efficient check-in, nice bar off the lobby with a good bartender, very convenient to the airport
Average - the breakfast buffet (we didn't have any other meals in the hotel) was adequate, rather small selection for a Marriott, lots of canned fruits (not fresh), breads were stale but the omelets were quite good. The room was adequate but the furnishings appeared to be older and the bathroom was smaller than we expected.
Not good - during our 72 hour stay, hot water was out for 18 hours. Apparently a basement boiler went out and there was a delay in getting parts on a weekend. Also, our room heater went out twice, both times due to different electrical isses. Luckily the weather outside was early Fall so our room didn't get cold. The hotel was full, other rooms were not available.
Afterwards I received an unsolicited e-mail of apology from the hotel manager, a nice touch. The hotel offered extra Marriot points as compensation for our difficulties but would not agree to a reduction in the room price.
My perception is that this hotel has a staff that is trying hard but is hamstrung by an older facility in need of structural renovation. I doubt that we will return, not with other options close by.
- Official Description (provided by the hotel):
- Contemporary excellence awaits you at Kansas City Airport Marriott, a premier hotel and a top choice for travelers looking for a hotel near Kansas City Airport (MCI). Our hotel, which boasts an unparalleled location on the grounds of Kansas City Airport, features 384 spacious and tastefully appointed hotel rooms and suites, each overflowing with first-class amenities. Guest rooms at our hotel offer flat-screen TVs, high-speed Wi-Fi, pillow top mattresses, room service, and more. Take advantage of our hotel's helpful perks; we provide complimentary access to our on-site fitness center and indoor pool, as well as exceptional on-site dining options. For those seeking a venue for a business meeting or event here in Kansas City, our hotel showcases almost 30,000 square feet of flexible venue space. We also place you within a short distance of the city's most notable businesses and attractions, including Zona Rosa shopping center, Kansas Speedway, and downtown Kansas City dining. Here at Kansas City Airport Marriott, we set a new standard for comfort and convenience. ... more less
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- Also Known As:
- Marriott Kansas City Airport Hotel Kansas City
- Kansas City Marriott