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“Great Customer Service”

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Kansas City Airport Marriott
Ranked #51 of 109 Hotels in Kansas City
GreenLeadersBronze level
Providence, Rhode Island
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great Customer Service”
Reviewed 14 November 2012

Stayed here for one night before an early morning flight. Enjoyed a delicious meal and drinks at the restaurant TBone Charlies. The prices at TBone Charlies was very reasonable and the meal exceeded my expectations.The whole staff was very pleasant the entire time. Would not stay anywhere else in KC if you need (complimentary) airport transportation, closest to the airport and was not bothered by airplane noise. Would absolutely return if I ever find myself in Kansas City again.

  • Stayed November 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Micka7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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456 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (90)
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English first
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 November 2012 via mobile

Older Marriott, only one in KC that has not been renovated in the last 5 years, 2005 was the last one here despite the websites claim of «recently» [new tv is not a renovation]. Carpets are filthy, and if you watch them clean, they throw the pillows and bedding on that filthy carpet. Plus your bedding gets the extra drops from the toilet brush since they set it above the sheets on the cart.

Don't expect to get the room you reserved. I booked an upgraded corner room, but was downgraded to a regular room day of arrival (no reduction in rate however). I called, agent said they would fix it, no apology for the issue...not surprising since she never fixed it. Poor cleanliness, poor service, and poor maintenance make this a pass.

  • Stayed October 2012
    • Value
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Helpful?
Thank kchotelfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Kansas City hotels

Provo, Utah
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 7 November 2012

My only real complaint about the property was the ambient techno music that they play out front by the entrance. It's too loud. In the room I was in, on the fifth floor no less, I could hear the thump of the bass line literally all night long. They just need to turn down the volume at night, it really serves no purpose.

I ate at the hotel that night, the food was quite good! I had a great cobb salad, and I was very pleased with it. The service was very friendly, not terribly prompt, but again very helpful if you asked for anything.

Again, it's an older property. It doesn't have the quality feel of a modern "marriott courtyard" property.

Oh, and if you catch the shuttle to the airport. I highly suggest avoiding the topic of politics with the driver.

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank r_dietrich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mechanicsburg, PA
Level 6 Contributor
168 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 31 October 2012

I was present for three days of meetings and did not leave the hotel, so it truly is capable of full service. Staff was accommodating, food was better than most hotels, and overall the lobby and meeting rooms were really pretty good. The bedding and linens were just OK, and the thin walls even on the Concierge Level allowed me to hear the neighboring room's TV well into the night and their alarm the next morning. Overall, I would say the hotel is better than average, but did not make me feel like I experienced either the best quality or best deal. If I were not attending a meeting but just staying for other business, I'd probably shop around, and previously have received a better room and deal from another nearby hotel. But for a meeting near the Airport for less than 100 people, the hotel really did a very good job.

  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank MidlanticBoomerGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lake Charles, Louisiana
Level 5 Contributor
54 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 27 October 2012 via mobile

I find myself scratching for no reason other than what I am seeing around the room. I found a few dead spiders upon arrival. Thankfully they were dead because they were pretty large. It is very close to the rental car drop off for the airport. You will hear the aircraft during daylight hours, and the food is sub par in the restaurant. I have stayed at worse, but this is my worst experience in the Marriott hotels.

  • Stayed October 2012
    • Value
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Helpful?
Thank BigDaddy083
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mid Florida, Florida
Level 6 Contributor
150 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 27 October 2012 via mobile

Short stay this week. Chosen for convenient location due to early flight. Though a nice stay, it seems as Marriott properties go this one seems smaller and a little more dated. The fitness room a good example is below average. The concierge lounge is very small. All the staff seemed friendly and helpful. Would go back...for convenience.

  • Stayed October 2012
    • Value
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    • Rooms
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    • Service
Helpful?
Thank Brett321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Altus, Oklahoma, United States
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 25 October 2012

We had a nice view from room and were pleasantly surprised when we could not hear the airplanes. Comfortable brds and lots of pillows. No fridge or micro so thought it was expensive. No hot water when we first came into room. Had to wait till am to take shower. Counter recrptionist was wonderful and very accommodating.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Connie V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kansas City Airport Marriott

Property: Kansas City Airport Marriott
Address: 775 Brasilia Avenue, Kansas City, MO 64153
Region: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Green Hotel in Kansas City
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Kansas City Airport Marriott 3.5*
Number of rooms: 384
Official Description (provided by the hotel):
Contemporary excellence awaits you at Kansas City Airport Marriott, a premier hotel and a top choice for travelers looking for a hotel near Kansas City Airport (MCI). Our hotel, which boasts an unparalleled location on the grounds of Kansas City Airport, features 384 spacious and tastefully appointed hotel rooms and suites, each overflowing with first-class amenities. Guest rooms at our hotel offer flat-screen TVs, high-speed Wi-Fi, pillow top mattresses, room service, and more. Take advantage of our hotel's helpful perks; we provide complimentary access to our on-site fitness center and indoor pool, as well as exceptional on-site dining options. For those seeking a venue for a business meeting or event here in Kansas City, our hotel showcases almost 30,000 square feet of flexible venue space. We also place you within a short distance of the city's most notable businesses and attractions, including Zona Rosa shopping center, Kansas Speedway, and downtown Kansas City dining. Here at Kansas City Airport Marriott, we set a new standard for comfort and convenience. ... more   less 
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Also Known As:
Marriott Kansas City Airport Hotel Kansas City
Kansas City Marriott

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