We stayed at the Westin for two nights over the Memorial Day weekend to enjoy Jiggle Jam with my 3 year old. We walked in to the hotel, which was conveniently located attached to both the Crown Center shopping area and Union Station. e were quickly greeted. We stood in line only to find reservations were done via the lobby phone. No biggie, as it ws significantly cheaper than the walkin rate. We got a room on the 11th floor. It had a small balcony but the door only opened about a foot, so we couldn't go outside. The two double beds weren't comfy, and all the pillows were soft, but the furnishings were fine for a spur of the moment stay. The next day we decided to stay another night to enjoy the festivities and they had a package to get access to the aquarium along with a 20$ gift card for the crown center shopping areas. The staff were all very friendly.
Now - about the pool. We were told a pool on the 5th floor heated with a hot tub. The hot tub looked dirty, was located in an inside area beside the pool and could probably fit 6 adults comfortably. The pool was a good size - don't get me wrong - it was the depth that was so bad. The pool's shallow area was 3 feet... too much for my little one to comfortably walk... We wanted to take her into the deeper area, but it dropped off so suddenly from 4 1/2 to 6 something to 8 feet, even my 6ft plus husband couldn't stand. We gave up and left with a disappointed child.
All in all the hotel was good for a quick stay. It's close to Union Station, shopping and the WWI Memorial. If you drive, it is about 8 minutes to the Plaza shopping area with all the high end stores. We would possibly stay here again, the hotel is definitely older and could benefit greatly from soundproofing and more modern rooms, but for a nite, we couldn't beat the price. Oh, and the concierge was great. We didn't have toothpaste - they had it. We forgot the stroller, they had them onhand for free. Another customer lost forgot his phone charger and even though they were out, the deskman - Alex - gave him his to borrow. Rarity there.
- Official Description (provided by the hotel):
- Located in the heart of downtown, The Westin Kansas City at Crown Center, a recipient of the AAA Four Diamond Award is encompassed by Hallmark's Crown Center. Known as a city within a city. ... more less
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- Also Known As:
- The Westin Crown Hotel Kansas City
- Westin Crown Center
- Westin Kansas City
- Kansas City Westin